add new hardware wizard when camera connected

i have a camera, i have installed the cd that came along
with it but when i tried to transfer the pictures, add new
hardware wizard pops up and asked me to put the cd in the
cdrom. it didnt work. i uninstalled and reinstalled the
software but it didnt help either. i called technical
support team of my camera then walked me through to
rebuild my database but we cant find the driver. we
uninstalled it and told me to use the xp driver to
transfer the pictures instead of their software.
i connected my camera to the computer and i received
add/new hardware wizard and asks me to put the cd in. the
rep told me that its already the microsoft issue. why is
that? how can i transfer the pictures, either way doesnt
work and informed that there is something missing in my
operating system. another thing, same thing happened when
i connected my scanner. but someone was able to help me
when he told me to do something in oem and inf whatever.