Administrator account cannot log on

Hello,

The ACLs on Administrator's directory seems to be fine.

Please run the cacls command under the \users\administrator folder for more
information. You can post the output to the newsgroup this time.

Also, help me check the permission in the registry:

Run regedit to start Registry Editor.
Right click on HKEY_CURRENT_USER and click Permissions
Verify the administrator has full control and read permission on this
registry key

Please let me know if you have any other concerns, or need anything else.

Sean Cai, MCSE2000
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security
================================================== ===
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
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OK, I think that I discovered something interesting in the registry. I tried
running regedit as administrator, but that once again gave me the same error
that we started this thread with. I then ran regedit with my user account, to
which I have temporarily assigned administrative permissions. I checked
HKEY_Users, and there is no key under there with the SID of the Administrator
account (ending in -500). Shouldn't it be there?

Thanks,
I. Kinal

"Sean Cai [MSFT]" wrote:

> Hello,
>
> The ACLs on Administrator's directory seems to be fine.
>
> Please run the cacls command under the \users\administrator folder for more
> information. You can post the output to the newsgroup this time.
>
> Also, help me check the permission in the registry:
>
> Run regedit to start Registry Editor.
> Right click on HKEY_CURRENT_USER and click Permissions
> Verify the administrator has full control and read permission on this
> registry key
>
> Please let me know if you have any other concerns, or need anything else.
>
> Sean Cai, MCSE2000
> Microsoft Online Partner Support
>
> Get Secure! - www.microsoft.com/security
> ================================================== ===
> When responding to posts, please "Reply to Group" via your newsreader so
> that others may learn and benefit from your issue.
> ================================================== ===
>
>

Hello,

Regarding the information you provided, please check the registry keys in
the following position:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList

You can verify whether the administrator is missing by checking the
ProfileImagePath key. And Also please collect ACLs information in the
administrator's profile directory as well. The HKCU registry is saved as
two dat files in this directory.

Best Regards,

Sean Cai, MCSE2000
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security
================================================== ===
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
================================================== ===

I went to the registry location that you specified. There was one key under
there with the SID of the administrator account, but it was virtually empty.
There was another key that was named with the SID of the administrator
account and then had a .bak on the end - this key was much fuller, and
included the correct ProfileImagePath entry. So I made the other one into a
backup, and deleted the .bak from this one, and now the administrator account
works properly! Now I'm just wondering how and why this happened.

Thanks for helping me solve this!
I. Kinal

"Sean Cai [MSFT]" wrote:

> Hello,
>
> Regarding the information you provided, please check the registry keys in
> the following position:
>
> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
>
> You can verify whether the administrator is missing by checking the
> ProfileImagePath key. And Also please collect ACLs information in the
> administrator's profile directory as well. The HKCU registry is saved as
> two dat files in this directory.
>
> Best Regards,
>
> Sean Cai, MCSE2000
> Microsoft Online Partner Support
>
> Get Secure! - www.microsoft.com/security
> ================================================== ===
> When responding to posts, please "Reply to Group" via your newsreader so
> that others may learn and benefit from your issue.
> ================================================== ===
>
>

Hi,

Glad to know the problem is fixed!

About the cause of this problem, malware or virus would be by my first
guess. Though the problem has been fixed, I suggest you to do a virus scan
just to be safe.

For your convenience, I have included some online scan services and
software download links as the following:

Windows Defender (Beta 2)
<http://www.microsoft.com/athome/security/spyware/software/default.mspx>

HijackThis
<http://www.tomcoyote.org/hjt/>

Trend Micro - Free online virus Scan
<http://housecall.trendmicro.com/housecall/start_corp.asp>

Panda Active Scan - Free online scanner
<http://www.pandasoftware.com/activescan/com/activescan_principal.htm>

---------------------------------------------------------------
This response contains a reference to a third party World Wide Web site.
Microsoft is providing this information as a convenience to you. Microsoft
does not control these sites and has not tested any software or information
found on these sites; therefore, Microsoft cannot make any representations
regarding the quality, safety, or suitability of any software or
information found there. There are inherent dangers in the use of any
software found on the Internet, and Microsoft cautions you to make sure
that you completely understand the risk before retrieving any software from
the Internet.
---------------------------------------------------------------

Have a good day!

Sean Cai, MCSE2000
Microsoft Online Support

Get Secure! - www.microsoft.com/security
================================================== ===
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
================================================== ===

I have Windows Live Onecare 1.5 running, and it tells me that my system is
clean.

Thanks,
I. Kinal

"Sean Cai [MSFT]" wrote:

> Hi,
>
> Glad to know the problem is fixed!
>
> About the cause of this problem, malware or virus would be by my first
> guess. Though the problem has been fixed, I suggest you to do a virus scan
> just to be safe.
>
> For your convenience, I have included some online scan services and
> software download links as the following:
>
> Windows Defender (Beta 2)
> <http://www.microsoft.com/athome/security/spyware/software/default.mspx>
>
> HijackThis
> <http://www.tomcoyote.org/hjt/>
>
> Trend Micro - Free online virus Scan
> <http://housecall.trendmicro.com/housecall/start_corp.asp>
>
> Panda Active Scan - Free online scanner
> <http://www.pandasoftware.com/activescan/com/activescan_principal.htm>
>
> ---------------------------------------------------------------
> This response contains a reference to a third party World Wide Web site.
> Microsoft is providing this information as a convenience to you. Microsoft
> does not control these sites and has not tested any software or information
> found on these sites; therefore, Microsoft cannot make any representations
> regarding the quality, safety, or suitability of any software or
> information found there. There are inherent dangers in the use of any
> software found on the Internet, and Microsoft cautions you to make sure
> that you completely understand the risk before retrieving any software from
> the Internet.
> ---------------------------------------------------------------
>
> Have a good day!
>
> Sean Cai, MCSE2000
> Microsoft Online Support
>
> Get Secure! - www.microsoft.com/security
> ================================================== ===
> When responding to posts, please "Reply to Group" via your newsreader so
> that others may learn and benefit from your issue.
> ================================================== ===
>
>

Hi,

In this case, since the possibilities are too many, I suggest we keep
observing and pay attention to what we do daily and hopefully isolate the
root cause of this issue the next time it appears.

Best regards,

Sean Cai, MCSE2000
Microsoft Online Support

Get Secure! - www.microsoft.com/security
================================================== ===
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
================================================== ===

I'm having a similar but slightly different issue with Vista login. I'm the
Administrator, and have two user accounts. Everything was fine for about a
month. But, then I couldn't log in as the administrator any more. The message
I get " The user profile service failed the login. User profile cannot be
loaded". Any thoughts how I can correct this? I have followed your thread,
but didn't find a solution for me there.
Thank-you!
Piaras

"Sean Cai [MSFT]" wrote:

> Hello,
>
> Regarding the information you provided, please check the registry keys in
> the following position:
>
> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
>
> You can verify whether the administrator is missing by checking the
> ProfileImagePath key. And Also please collect ACLs information in the
> administrator's profile directory as well. The HKCU registry is saved as
> two dat files in this directory.
>
> Best Regards,
>
> Sean Cai, MCSE2000
> Microsoft Online Partner Support
>
> Get Secure! - www.microsoft.com/security
> ================================================== ===
> When responding to posts, please "Reply to Group" via your newsreader so
> that others may learn and benefit from your issue.
> ================================================== ===
>
>

FYI - Piaras, and all regarding 'The User Profile Service Failed the
Login/User Profile Cannot Be Loaded' problem. I have an E1705 Dell Laptop,
Home Premium Vista. Have had since May 2007 with few real problems in
general, but let it be known, I do not like Vista. That said, on 12/20 in
the a.m. I was running fine. I shut down, left for a while, came back and
turned the computer on to find the problem staring me in the face. After
numerous epithets, I called Dell and spent the next 2 hours on the phone with
a techie all to no avail. During this process I was told THIS IS A KNOWN
PROBLEM AT MICROSOFT! It has been known for quite a while, there is rumor
that it is tied to one or more of their half a$$ed Automatic Updates. I was
finally told by the Dell rep that I could either kick my computer back to the
Factory settings and lose everything OR wait until mid January 2008 for the
FIX that Microsoft is going to release. I refuse to go back to day one as I
already had to do that shortly after I received the laptop. So I have
decided to wait and just use the laptop as a doorstop to my computer room,
using my XP desktop in the interim. I am to call back Dell with my case
number and they will guide me through the fix, manually I suppose via Safe
Mode since I can't do anything else.
By the way, I have tried the 'fix' that has been going around at
http://cherrybyte.blogspot.com/2007/...-in-vista.html
Doesn't work for me and not being a guru I don't like screwing around in
regedit.


--
Jack


"Piaras" wrote:

> I'm having a similar but slightly different issue with Vista login. I'm the
> Administrator, and have two user accounts. Everything was fine for about a
> month. But, then I couldn't log in as the administrator any more. The message
> I get " The user profile service failed the login. User profile cannot be
> loaded". Any thoughts how I can correct this? I have followed your thread,
> but didn't find a solution for me there.
> Thank-you!
> Piaras
>
> "Sean Cai [MSFT]" wrote:
>