Administrator LiveOne Care Problems

LiveOne Care tells me that there are actions that I need to take (backing up
files, and dowloading some updates). However, when I go into the program and
click the button to do the recommended actions an error pops up that says
"Windows LiveOne Care cannot perform this action for you. You must be logged
on as an administrator on this computer to perform this action." However, I
only have one account on this computer and that is an Administrator account
that I use. I've even tried to create another account that was an
Administrator account to try to perform LiveOne Care's recommended actions
and it gives me the same error message. Please help, what do I do?
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Thanks,
jbroxton316