Age of Empires II install problem

Posted: 12-12-2004, 08:51 PM
Hello,

I had installed AOE II on a secondary hard drive and it worked fine. The
hard drive eventually crashed and I lost everything. I could not properly
uninstall the game (obviously), but removed it from my program list. Now I
am trying to reinstall the game on my primary hard drive, and run into an
error every time I run setup. When setup reaches the "Calculating Disk
Space" step, I get a popup that says "Microsoft Age of Empires II
AutoRun/Setup has encountered a problem and needs to close..." etc. When I
click for more details, it lists Appname: ebu49.exe, and under Exception
Information shows Code: 0xc0000094.

My computer has 3 GB of space free, so that's not the issue. If anyone
could offer any help I would greatly appreciate it! I've hardly played the
game
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Responses to "Age of Empires II install problem"

Jimmy S.
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Re: Age of Empires II install problem
Posted: 12-12-2004, 10:29 PM
Hi Cariadlawn,

Here's how to uninstall a game when using Add-Remove programs fails:

Step A: Start your computer in Safe Mode by holding down the F8 key.

Step B: Reinstall the game to the same folder it was installed to originally,
and then try to uninstall it again using Add-Remove programs. If
that fails, delete it's folder and any save games in My Documents.

Step C: Install and Run Regcleaner and if it finds any stray registry keys for the
game, delete them: http://www.majorgeeks.com/download460.html


Cheers,
Jimmy S.

Microsoft MVP Windows XP Shell/User: http://mvp.support.microsoft.com
Additional Support Resources: My Zone.com Helpsite: http://nibblesnbits.tk
Game FAQ's: http://support.microsoft.com/default.aspx?scid=FH;[LN];gms
My advice is donated "AS IS" without warranty; nor do I confer any rights.
__________________________________________________ _______


"Cariadlawn" <Cariadlawn@discussions.microsoft.com> wrote in message news:9CD12819-752C-4BF0-8DC3-978A7BD6C038@microsoft.com...
> Hello,
>
> I had installed AOE II on a secondary hard drive and it worked fine. The
> hard drive eventually crashed and I lost everything. I could not properly
> uninstall the game (obviously), but removed it from my program list. Now I
> am trying to reinstall the game on my primary hard drive, and run into an
> error every time I run setup. When setup reaches the "Calculating Disk
> Space" step, I get a popup that says "Microsoft Age of Empires II
> AutoRun/Setup has encountered a problem and needs to close..." etc. When I
> click for more details, it lists Appname: ebu49.exe, and under Exception
> Information shows Code: 0xc0000094.
>
> My computer has 3 GB of space free, so that's not the issue. If anyone
> could offer any help I would greatly appreciate it! I've hardly played the
> game

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Cariadlawn
Guest
Posts: n/a
 
Re: Age of Empires II install problem
Posted: 12-13-2004, 01:59 AM
Thank you for your help. I was finally able to reinstall the game! It
turned out to be an issue with the registry - there were loads of entries
left over from the first installation, and therefore it wouldn't reinstall.
This Microsoft article was somewhat helpful as well:
http://support.microsoft.com/kb/243287/EN-US/ Apparently the problem I had
is a known issue with this game.
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Jimmy S.
Guest
Posts: n/a
 
Re: Age of Empires II install problem
Posted: 12-13-2004, 11:33 AM
You're welcome! I'm glad that's all fixed now. :-)

Cheers,
Jimmy.

"Cariadlawn" <Cariadlawn@discussions.microsoft.com> wrote in message news:4B4EA228-E7F1-4159-9346-B7B6167EB013@microsoft.com...
> Thank you for your help. I was finally able to reinstall the game! It
> turned out to be an issue with the registry - there were loads of entries
> left over from the first installation, and therefore it wouldn't reinstall.
> This Microsoft article was somewhat helpful as well:
> http://support.microsoft.com/kb/243287/EN-US/ Apparently the problem I had
> is a known issue with this game.

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