All printers went offline and missing printing port types

Posted: 07-18-2007, 04:32 PM

Ace

Guest
Posts: n/a

I was having some strat up issues with XP and dumprep.exe. SO I diable the
error reporting and everything started working fine, except for the printers.
Now all my printersare offline and I cannot turn them back on.

I started looking at each printer and notice that I had only two port types,
when befroe I had many. When I select add a port I only have Adobe PDF
option. I don't have usb, TCP/IP, etc. When I try to add a new type it ask
for the INF file, so I browe to the INF folder in the Windows folder and and
I my types. But when I select them, it does nothing what happen and how can
I fix it. I have tried reinstalling only one of the printers and that didn't
help

Responses to "All printers went offline and missing printing port types"

Cari \(MS-MVP\)

Guest
Posts: n/a

Re: All printers went offline and missing printing port types

Posted: 07-19-2007, 04:35 AM

Are the USB ports known to be working?

Is the print spooler running?
--
Cari (MS-MVP)
Windows Technologies - Printing & Imaging
http://www.coribright.com/windows

"Ace" <Ace@discussions.microsoft.com> wrote in message
news:BE6A5A72-9D08-430F-8858-BF6DB3F1576C@microsoft.com...

>I was having some strat up issues with XP and dumprep.exe. SO I diable the
> error reporting and everything started working fine, except for the
> printers.
> Now all my printersare offline and I cannot turn them back on.
>
> I started looking at each printer and notice that I had only two port
> types,
> when befroe I had many. When I select add a port I only have Adobe PDF
> option. I don't have usb, TCP/IP, etc. When I try to add a new type it
> ask
> for the INF file, so I browe to the INF folder in the Windows folder and
> and
> I my types. But when I select them, it does nothing what happen and how
> can
> I fix it. I have tried reinstalling only one of the printers and that
> didn't
> help

Ace

Guest
Posts: n/a

Re: All printers went offline and missing printing port types

Posted: 07-19-2007, 01:08 PM

Yes the printer spooler is running. What I have noticed is that in the
registry, under the montiers section only one port type is showing up. How
do I get them back, I have ran sfc /scannow.

"Cari (MS-MVP)" wrote:

> Are the USB ports known to be working?
>
> Is the print spooler running?
> --
> Cari (MS-MVP)
> Windows Technologies - Printing & Imaging
> http://www.coribright.com/windows
>
> "Ace" <Ace@discussions.microsoft.com> wrote in message
> news:BE6A5A72-9D08-430F-8858-BF6DB3F1576C@microsoft.com...
> >I was having some strat up issues with XP and dumprep.exe. SO I diable the
> > error reporting and everything started working fine, except for the
> > printers.
> > Now all my printersare offline and I cannot turn them back on.
> >
> > I started looking at each printer and notice that I had only two port
> > types,
> > when befroe I had many. When I select add a port I only have Adobe PDF
> > option. I don't have usb, TCP/IP, etc. When I try to add a new type it
> > ask
> > for the INF file, so I browe to the INF folder in the Windows folder and
> > and
> > I my types. But when I select them, it does nothing what happen and how
> > can
> > I fix it. I have tried reinstalling only one of the printers and that
> > didn't
> > help
>
>

Cari \(MS-MVP\)

Guest
Posts: n/a

Re: All printers went offline and missing printing port types

Posted: 07-19-2007, 05:24 PM

Have they disappeared from Device Manager?
--
Cari (MS-MVP)
Windows Technologies - Printing & Imaging
http://www.coribright.com/windows

"Ace" <Ace@discussions.microsoft.com> wrote in message
news:1955DA56-BCD8-48E3-9C1A-5FAACA0720E9@microsoft.com...

> Yes the printer spooler is running. What I have noticed is that in the
> registry, under the montiers section only one port type is showing up.
> How
> do I get them back, I have ran sfc /scannow.
>
> "Cari (MS-MVP)" wrote:
>
>> Are the USB ports known to be working?
>>
>> Is the print spooler running?
>> --
>> Cari (MS-MVP)
>> Windows Technologies - Printing & Imaging
>> http://www.coribright.com/windows
>>
>> "Ace" <Ace@discussions.microsoft.com> wrote in message
>> news:BE6A5A72-9D08-430F-8858-BF6DB3F1576C@microsoft.com...
>> >I was having some strat up issues with XP and dumprep.exe. SO I diable
>> >the
>> > error reporting and everything started working fine, except for the
>> > printers.
>> > Now all my printersare offline and I cannot turn them back on.
>> >
>> > I started looking at each printer and notice that I had only two port
>> > types,
>> > when befroe I had many. When I select add a port I only have Adobe PDF
>> > option. I don't have usb, TCP/IP, etc. When I try to add a new type
>> > it
>> > ask
>> > for the INF file, so I browe to the INF folder in the Windows folder
>> > and
>> > and
>> > I my types. But when I select them, it does nothing what happen and
>> > how
>> > can
>> > I fix it. I have tried reinstalling only one of the printers and that
>> > didn't
>> > help
>>
>>

Alan Morris [MSFT]

Guest
Posts: n/a

Re: All printers went offline and missing printing port types

Posted: 07-19-2007, 08:02 PM

Did you recently run cleanspl.exe and select to remove the other port types?

If not was there some other installer you recently ran that did something
with the spooler or print drivers? Who installed the PDF port type?

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

"Cari (MS-MVP)" <NewsGroups@coribright.com> wrote in message
news:%23Mnf9EiyHHA.1208@TK2MSFTNGP05.phx.gbl...

> Have they disappeared from Device Manager?
> --
> Cari (MS-MVP)
> Windows Technologies - Printing & Imaging
> http://www.coribright.com/windows
>
> "Ace" <Ace@discussions.microsoft.com> wrote in message
> news:1955DA56-BCD8-48E3-9C1A-5FAACA0720E9@microsoft.com...
>> Yes the printer spooler is running. What I have noticed is that in the
>> registry, under the montiers section only one port type is showing up.
>> How
>> do I get them back, I have ran sfc /scannow.
>>
>> "Cari (MS-MVP)" wrote:
>>
>>> Are the USB ports known to be working?
>>>
>>> Is the print spooler running?
>>> --
>>> Cari (MS-MVP)
>>> Windows Technologies - Printing & Imaging
>>> http://www.coribright.com/windows
>>>
>>> "Ace" <Ace@discussions.microsoft.com> wrote in message
>>> news:BE6A5A72-9D08-430F-8858-BF6DB3F1576C@microsoft.com...
>>> >I was having some strat up issues with XP and dumprep.exe. SO I diable
>>> >the
>>> > error reporting and everything started working fine, except for the
>>> > printers.
>>> > Now all my printersare offline and I cannot turn them back on.
>>> >
>>> > I started looking at each printer and notice that I had only two port
>>> > types,
>>> > when befroe I had many. When I select add a port I only have Adobe
>>> > PDF
>>> > option. I don't have usb, TCP/IP, etc. When I try to add a new type
>>> > it
>>> > ask
>>> > for the INF file, so I browe to the INF folder in the Windows folder
>>> > and
>>> > and
>>> > I my types. But when I select them, it does nothing what happen and
>>> > how
>>> > can
>>> > I fix it. I have tried reinstalling only one of the printers and that
>>> > didn't
>>> > help
>>>
>>>

>

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