"An unexpected internal error has occurred" while Scanning

Posted: 02-04-2009, 07:24 PM

This issue started a while back. I have an _HP_C6180_All-in-one
machine. Whenever I try to scan using the HP Solution Center on m
laptop, this error comes up. I can scan to a flashdrive by using th
buttons on the unit itself so that's fine

I have un-installed the driver (with HP's help by way of thei
specialized windows cleanup utility software). I then re-installed th
driver they gave me. Still a no-go. It wouldn't be that big of a dea
except when I scan using the unit, it is suck in jpg mode so I can'
scan to pdf which is why this needs to be fixed

They also had me uninstall my OpenHCD Host USB drive, whic
re-installed after restarting

I am on a wireless system and can print fine

Any Help

Tracy

--
TracyJ

"An unexpected internal error has occurred" while Scanning


Responses to ""An unexpected internal error has occurred" while Scanning"

TracyJ
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Re: "An unexpected internal error has occurred" while Scanning
Posted: 02-04-2009, 07:43 PM

FYI, HP does have a fix for this sort of error but it is not compatable
with Vista.

'HP Image Zone/Photo and Imaging Unexpected Internal Error and
Communications Failure Patch*'
(http://h10025.www1.hp.com/ewfrf/wc/s...Support/Redbox)

TracyJ


--
TracyJ
 
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