AutoUpdate tries to update already installed 12.1.5

Posted: 04-09-2009, 06:07 PM
Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel

I installed 12.1.5. If I look in the about Word menu, it says that the latest installed update is 12.1.5. Ditto for all other Office apps. The only problem is that when I run autoupdate, it wants to install 12.1.5 again and complains that it can't find an appropriate program to update.

AutoUpdate tries to update already installed 12.1.5


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Responses to "AutoUpdate tries to update already installed 12.1.5"

Diane Ross
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Re: AutoUpdate tries to update already installed 12.1.5
Posted: 04-09-2009, 10:50 PM
On 4/9/09 11:07 AM, "davidcook@officeformac.com"
<davidcook@officeformac.com> wrote:
> I installed 12.1.5. If I look in the about Word menu, it says that the latest
> installed update is 12.1.5. Ditto for all other Office apps. The only problem
> is that when I run autoupdate, it wants to install 12.1.5 again and complains
> that it can't find an appropriate program to update.
It could be the AutoUpdater is not seeing the package receipts for 12.1.5 so
it thinks it's not installed.

"/Library/Receipts"

You should see files like these:

Office2008_en_automator_12.1.0.combo.pkg
Office2008_en_automator_12.1.5.combo.pkg
Office2008_en_automator_workflow_12.1.0.combo.pkg
Office2008_en_automator_workflow_12.1.5.combo.pkg
Office2008_en_autoupdate_12.1.0.combo.pkg
Office2008_en_clipart_12.1.0.combo.pkg
Office2008_en_clipart_12.1.5.combo.pkg
Office2008_en_core_12.1.0.combo.pkg
Office2008_en_core_12.1.5.combo.pkg
Office2008_en_entourage_12.1.0.combo.pkg
Office2008_en_entourage_12.1.5.combo.pkg
Office2008_en_entourage_help_std_12.1.0.combo.pkg
Office2008_en_entourage_help_std_12.1.5.combo.pkg
Office2008_en_equationeditor_12.1.0.combo.pkg
Office2008_en_equationeditor_12.1.5.combo.pkg
Office2008_en_errorreporting_12.0.1.incremental.pk g
Office2008_en_errorreporting_12.1.0.combo.pkg
Office2008_en_errorreporting_12.1.5.combo.pkg
Office2008_en_excel_12.1.0.combo.pkg
Office2008_en_excel_12.1.5.combo.pkg
Office2008_en_excel_help_std_12.1.0.combo.pkg
Office2008_en_excel_help_std_12.1.5.combo.pkg
Office2008_en_fonts_12.1.0.combo.pkg
Office2008_en_fonts_12.1.5.combo.pkg
Office2008_en_graph_12.1.0.combo.pkg
Office2008_en_graph_12.1.5.combo.pkg
Office2008_en_helpviewer_12.0.1.incremental.pkg
Office2008_en_helpviewer_12.1.0.combo.pkg
Office2008_en_helpviewer_12.1.5.combo.pkg
Office2008_en_messenger_12.1.0.combo.pkg
Office2008_en_messenger_12.1.5.combo.pkg
Office2008_en_ooxml_12.0.1.incremental.pkg
Office2008_en_ooxml_12.1.0.combo.pkg
Office2008_en_ooxml_12.1.5.combo.pkg
Office2008_en_orgchart_12.1.0.combo.pkg
Office2008_en_orgchart_12.1.5.combo.pkg
Office2008_en_powerpoint_12.1.0.combo.pkg
Office2008_en_powerpoint_12.1.5.combo.pkg
Office2008_en_powerpoint_help_std_12.1.0.combo.pkg
Office2008_en_powerpoint_help_std_12.1.5.combo.pkg
---edited out proofing pkgs------------
Office2008_en_quit_12.1.0.combo.pkg
Office2008_en_quit_12.1.5.combo.pkg
Office2008_en_silverlight_12.1.0.combo.pkg
Office2008_en_silverlight_12.1.5.combo.pkg
Office2008_en_slt_std_12.1.0.combo.pkg
Office2008_en_slt_std_12.1.5.combo.pkg
Office2008_en_sounds_12.1.0.combo.pkg
Office2008_en_sounds_12.1.5.combo.pkg
Office2008_en_word_12.1.0.combo.pkg
Office2008_en_word_12.1.5.combo.pkg
Office2008_en_word_help_std_12.1.0.combo.pkg
Office2008_en_word_help_std_12.1.5.combo.pkg

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Diane

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davidcook@officeformac.com
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Re: AutoUpdate tries to update already installed 12.1.5
Posted: 04-09-2009, 11:28 PM
Diane,

I had a look at my receipts, I have a corresponding receipt for every 12.1.5 file in your list. It sounded like a good diagnosis; it just didn't apply to my problem. Any other thoughts?

Thanks,

David
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Diane Ross
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Re: AutoUpdate tries to update already installed 12.1.5
Posted: 04-10-2009, 01:25 AM
On 4/9/09 4:28 PM, "davidcook@officeformac.com"
<davidcook@officeformac.com> wrote:
> I had a look at my receipts, I have a corresponding receipt for every 12.1.5
> file in your list. It sounded like a good diagnosis; it just didn't apply to
> my problem. Any other thoughts?
Stop trying to download. :-) I'm running now.....

If you want to verify that you are updated, check the Microsoft Component
Plugin file. This file is the true test of an upgrade.

/Applications/Microsoft Office
2008/Office/MicrosoftComponentPlugin.framework/Versions/12/MicrosoftComponen
Tplugin

....or 2) download this script (be sure to get the one for Office 2008):

<http://tinyurl.com/4yeepm>

One last thing to verify.

Be sure this file is version 2.2.0

/Library/Application Support/Microsoft/MAU2.0

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Diane

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davidcook@officeformac.com
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Re: AutoUpdate tries to update already installed 12.1.5
Posted: 04-10-2009, 01:59 AM
Hi Diane,

I tried your script. Here's what it returned:

Last update applied: Monday, December 15, 2008 1

Microsoft Entourage.app: 12.1.5
Microsoft Excel.app: 12.1.5
Microsoft Word.app: 12.1.5
Microsoft PowerPoint.app: 12.1.5
MicrosoftComponentPlugin:Monday, December 15, 2008 1:48:53 PM
Junk E-Mail Protection:Monday, December 15, 2008 1:51:36 PM
Mac OS X 10.5.6 (9G55)

I also had a look at MAU2.0 and it is indeed 2.2.0.

So, it looks like I really have the 1.5 update. The only problem is I can't apply subsequent updates with Autoupdate stuck on 1.5. Are there newer updates that I need to apply, or is 1.5 all she wrote? If necessary, could I download the next update and apply it manually?

Thanks,

David
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Diane Ross
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Re: AutoUpdate tries to update already installed 12.1.5
Posted: 04-10-2009, 04:41 AM
On 4/9/09 6:59 PM, "davidcook@officeformac.com"
<davidcook@officeformac.com> wrote:
> So, it looks like I really have the 1.5 update. The only problem is I can't
> apply subsequent updates with Autoupdate stuck on 1.5. Are there newer updates
> that I need to apply, or is 1.5 all she wrote?
For now that's all she wrote...
>If necessary, could I download
> the next update and apply it manually?
Yes. Recently I had a problem when I did a reinstall on a new drive where
the MAU failed to update fully. I had to remove all the packages and
download and install all the updaters to get everything correct. If you do
try this, be sure you log out/in with Shift key down to install each
updater. Restart between each update.

The Office 2008 updaters have not been a smooth ride for anyone.
--
Diane


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