BitLocker & boot issue - Big trouble

Posted: 07-15-2008, 05:51 AM
I encrypted my hard drive with Bitlocker, since I am unnecessarily paranoid
about my information. However, this has now caused a problem, since updating
my HP QuickPlay buttons (buttons that allow you to boot right to a media
player rather than windows), has caused the laptop to no longer boot, giving
me a "Cannot Read disk. Press ctrl+alt+del" message after displaying the HP
logo screen. I believe that the fact that quickplay boots outside of the OS
has something to do with this, and is hampered by the encrypted drive.
When I insert my Vista Ultimate x64 disc and head into the repair menu, i am
able to see the drive with the command prompt (performing a "list volume" in
diskpart shows the drive as healthy). However, when i attempt to change
directory to the c:\ volume, it tells me that the drive is locked with
bitlocker and cannot be accessed. What I need to know now is how I can
decrypt the files in the drive or find some way to get my laptop to boot.
Thanks in advance.

BitLocker & boot issue - Big trouble


Responses to "BitLocker & boot issue - Big trouble"

Bryan W.
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Posts: n/a
 
RE: BitLocker & boot issue - Big trouble
Posted: 07-15-2008, 10:31 PM
To correct my original post, the error I receive on boot is "A disk read
error has occurred. Press ctrl+alt+del to restart"

"Bryan W." wrote:
> I encrypted my hard drive with Bitlocker, since I am unnecessarily paranoid
> about my information. However, this has now caused a problem, since updating
> my HP QuickPlay buttons (buttons that allow you to boot right to a media
> player rather than windows), has caused the laptop to no longer boot, giving
> me a "Cannot Read disk. Press ctrl+alt+del" message after displaying the HP
> logo screen. I believe that the fact that quickplay boots outside of the OS
> has something to do with this, and is hampered by the encrypted drive.
> When I insert my Vista Ultimate x64 disc and head into the repair menu, i am
> able to see the drive with the command prompt (performing a "list volume" in
> diskpart shows the drive as healthy). However, when i attempt to change
> directory to the c:\ volume, it tells me that the drive is locked with
> bitlocker and cannot be accessed. What I need to know now is how I can
> decrypt the files in the drive or find some way to get my laptop to boot.
> Thanks in advance.
Allan
Guest
Posts: n/a
 
Re: BitLocker & boot issue - Big trouble
Posted: 07-17-2008, 04:29 AM

"Bryan W." <BryanW@discussions.microsoft.com> wrote in message
news:43E5DA1C-66BC-49E5-BA71-F94EAE09C619@microsoft.com...
>I encrypted my hard drive with Bitlocker, since I am unnecessarily paranoid
> about my information. However, this has now caused a problem, since
> updating
> my HP QuickPlay buttons (buttons that allow you to boot right to a media
> player rather than windows), has caused the laptop to no longer boot,
> giving
> me a "Cannot Read disk. Press ctrl+alt+del" message after displaying the
> HP
> logo screen. I believe that the fact that quickplay boots outside of the
> OS
> has something to do with this, and is hampered by the encrypted drive.
> When I insert my Vista Ultimate x64 disc and head into the repair menu, i
> am
> able to see the drive with the command prompt (performing a "list volume"
> in
> diskpart shows the drive as healthy). However, when i attempt to change
> directory to the c:\ volume, it tells me that the drive is locked with
> bitlocker and cannot be accessed. What I need to know now is how I can
> decrypt the files in the drive or find some way to get my laptop to boot.
Since HP created this so-called feature you should ask for help from them.
http://hp.com or call the number in your manuals .

 
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