When my system starts or restarts I get a black screen with the mouse cursor
visable. The registry edit you suggest is already set as recommended, I still
get the balck screen.

Any ideas how to fix?

Thank you





"Lorraine" wrote:

> My name is lorraine and i have been reading posts for the last 4 hrs im tired
> and just when i was about to give up i came across this post by MALKE i tried
> ur suggestion about the registry and i just had to come back and say "MALKE,
> YOU ROCK!!!!!!" i have had my laptop for 2 weeks its brand new and i thought
> i was doomed lol i'm so very grateful for ur post and i wish u all the best
> xxxx
>
> "Malke" wrote:
>

> > Richard Waldron wrote:
> >

> > > I checked with my tech support and they confirmed that I had no hardware
> > > problems with a diagnostic programme (conflict errors etc). This would
> > > also be bourne out by the fact that I circumvented the problem my system
> > > was fully functional.

> >
> > If your tech support people didn't test the hard drive (and other hardware
> > components) with a diagnostic program run outside of Windows, then the
> > hardware testing wasn't adequate. If your tech support people are
> > long-distance, you may wish to take the machine to a local professional. Do
> > not use someone from a BigComputerStore type of place. If your tech support
> > are local and they tested correctly, then the issue is being caused by
> > something else.
> >

> > > When the indicent fist occured I received not message at all, however,
> > > when I reinstalled Vista I received a message informing me that Microsoft
> > > could not verify my version of Windows automatically (this was noted in
> > > the bottom right hand corner of the screen). I then verified windows
> > > manually on the internet via micorsoft security centre, rebooted the
> > > message did not reappear but the screen remained blank.

> >
> > The fact that you were not able to activate Windows over the Internet is
> > completely understandable and does not mean you have - or were told you
> > have - a pirated copy. It simply means that the key was still in use and
> > all you needed to do was choose to activate by telephone and stay on the
> > line to get a human. You would tell the human that you reinstalled Windows
> > and they would activate Vista.
> >

> > > Even with the Black Screen you can access all programmes, drives etc but
> > > through the drop down menus, you simply do not have access to the windows
> > > explorer and the article posted on the internet indicated that you could
> > > manually access explorer via the same menus?

> >
> > Something you are running has caused the issue. It could be viruses/malware,
> > it could be a legitimate program, it could be bad drivers for the video
> > card. There is simply no way for me to know without seeing the computer.
> > Here are a few suggestions:
> >
> > A. First, of course you will make sure that your computer is not infected.
> > Even though you did a clean install of Windows, there is always the
> > possibility that you are then reinstalling some program that is malware and
> > thus reinfecting yourself.
> >
> > http://www.elephantboycomputers.com/...moving_Malware
> >
> > B. If the computer is clean, you will boot into Safe Mode. Do this by
> > repeatedly tapping the F8 key as the computer is starting up. This will get
> > you to the correct menu to choose Safe Mode. If the problem doesn't occur
> > in Safe Mode, you have something starting with Windows that is causing the
> > issue. It could be a driver (probably the video driver) or some other
> > legitimate program/process.
> >
> > B1. Make sure you are using the correct drivers for your hardware. See this
> > general information about drivers:
> >
> > Never get drivers from Windows Update. Get them from:
> >
> > 1. The device mftr.'s website; OR
> > 2. The motherboard mftr.'s website if hardware is onboard; OR
> > 3. The OEM's website for your specific machine if you have an OEM computer
> > (HP, Dell, Sony, etc.).
> >
> > Read the installation instructions on the website where you get the drivers.
> >
> > To find out what hardware is in your computer:
> >
> > 1. Read any documentation you got when you bought the computer.
> > 2. If the computer is OEM, go to the OEM's website for your specific model
> > machine and look at the specs (you'll be there to get the drivers anyway)
> > 3. Download, install and run a free system inventory program like Belarc
> > Advisor or System Information for Windows.
> >
> > http://www.belarc.com/free_download.html - Belarc Advisor
> > http://www.gtopala.com/ - System Information for Windows
> >
> > B2. If all drivers are correct, then do clean-boot troubleshooting to see
> > what is running to cause this issue.
> >
> > How to troubleshoot a problem by performing a clean boot in Windows Vista -
> > http://support.microsoft.com/default...b;EN-US;929135
> >
> > The free Autoruns program is very useful for managing your Startup -
> > http://www.microsoft.com/technet/sys...s/default.mspx - Autoruns
> >
> > C. You can also see if repairing winlogon helps, although if you are getting
> > this issue on a clean install of Vista, something is damaging winlogon and
> > fixing the underlying cause is preferable.
> >
> > From MVP Rick Rogerts - The shell entry may be damaged in the registry. From
> > Task Manager, click 'new task' on the applications tab. Type regedit and
> > click ok. Agree to the UAC prompt, then expand the branches to reach this
> > one:
> >
> > HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon
> >
> > Click on the Winlogon key, then on the right find the "shell" string. Double
> > click it, change the value data to read "explorer.exe" (without the quotes)
> > and click ok. Then close the registry editor and restart the system by
> > entering another new task as 'shutdown /r'.
> >
> > That should give you plenty to work on. Standard disclaimer: I can't see and
> > test your computer myself, so these are just suggestions based on many
> > years of being a professional computer tech; suggestions based on what
> > you've written. You should not take my suggestions as a definitive
> > diagnosis. If you can't do the work yourself (and there is no shame in
> > admitting this isn't your cup of tea), take the machine to a professional
> > computer repair shop (not your local equivalent of
> > BigComputerStore/GeekSquad). If possible, have all your data backed up
> > before you take the machine into a shop.
> >
> > Malke
> > --
> > MS-MVP
> > Elephant Boy Computers
> > www.elephantboycomputers.com
> > Don't Panic!
> >