Guest
Posts: n/a
 
Re: Browser stops working but Internet still connected
Posted: 03-31-2007, 04:42 AM
Is your Email server on your network?

Remember to use tracert (which help is completely unable to give help on - I
couldn't remember the name as it's been years since I last had network
problems - so I tried route in Help and got lots of useless hits - I had to
go look at the files to find the name.)

PathPing, if Microsoft hasn't destroyed this too combines tracert with Ping.
Every stage on the Route gets pinged so if your ISP router (or your ISP's
ISP's Router) is not working properly this will show. But due to DoS attacks
a lot of things refuse pings - so it's less useful these days for public
internet troubleshooting.

IE should, on the page where it says whatever give you a pathetic message
but also allow diagnostics. I have trouble connecting to a handfull of
Americian site - basically the three War Colleges in the US - and it's been
this way for years. After not working (Naval War College) all week I go to
try out Diags on it so it works. So I'm off to download a copy of the review
while I can (if you want to read
http://www.nwc.navy.mil/press/Review...n/rtoc-a06.htm)
..
"DP" <nospam@nospam.com> wrote in message
news:erRfEfzcHHA.3484@TK2MSFTNGP04.phx.gbl...
>
> And it's strange that I can get to my company's email website -- USING
> internet explorer -- while I can't get to any other websites. I guess
> that's what local access means.
>
>
> "John Barnes" <jbarnes@email.net> wrote in message
> news:%237ZfHczcHHA.1244@TK2MSFTNGP04.phx.gbl...
>>I also had the same connection bubble you did, with local - internet and
>>then only local. Also tried all the ipconfig options I knew of and that
>>were suggested.
>>
>>
>> "DP" <nospam@nospam.com> wrote in message
>> news:%23ZM$%23RzcHHA.596@TK2MSFTNGP06.phx.gbl...
>>> Thanks, John.
>>> Since my problem is occurring on two machines, I don't think that
>>> anything you do to a specific machine is really a solution. I'm thinking
>>> it must be from the DSL modem and out; not from anything that happens
>>> between the DSL modem and anything connected to it in the house.
>>> Curious: Is that your real email address or a spam trap? I'm on
>>> Bellsouth DSL. Was just checking to make sure you're not as well, cause
>>> if you are, that could be an explanation. Also note that BellSouth and
>>> ATT just merged, so if you're on any provider somehow connected with
>>> AT&T, that may be a common point as well.
>>> Also, I'm in southeastern Louisiana. Are you anywhere close to that?
>>> I'm just trying to see if we can narrow down commonalities between our
>>> two situations.
>>>
>>> The problem for me is intermittent. It may happen several times in the
>>> course of a few hours.
>>> I have sometimes disconnected the power from the modem, waited at least
>>> 30 seconds and reconnected and then restarted the 32-bit machine that's
>>> hard-wired to the modem. Sometimes that seems to fix the problem. But
>>> it's also possible the problem fixed itself during the time when the
>>> computer was shut down and the modem powered down.
>>>
>>>
>>>
>>>
>>>
>>>
>>> "John Barnes" <jbarnes@email.net> wrote in message
>>> news:OOGjfLzcHHA.596@TK2MSFTNGP06.phx.gbl...
>>>> Sounds almost exactly like the problem I had several weeks ago. None
>>>> of the few ideas helped and I resorted to a system restore. You can
>>>> check my postings and replies from 3/19 and earlier. My find isn't
>>>> working for some reason, maybe yours will. Both had IE7 in the subject
>>>>
>>>>
>>>> "DP" <nospam@nospam.com> wrote in message
>>>> news:u5maO$ycHHA.5044@TK2MSFTNGP05.phx.gbl...
>>>>> I'm having this problem on a Vista 64 bit machine, but it also happens
>>>>> on a machine using plain old 32-bit XP (though the processor is a
>>>>> single core, AMD 64-bit).
>>>>>
>>>>> I sometimes have problems connecting to websites using the browser.
>>>>> But at the same time, I can still check email and participate in NGs
>>>>> (as I am now). I can download data from financial institutions using
>>>>> Quicken. Instant messenger programs work.
>>>>>
>>>>> So, while the browser has trouble connecting, the Internet connection
>>>>> is obviously still there and working because these other programs show
>>>>> that to be the case. I tried installing the Opera browser, and it
>>>>> can't connect either during these periods either. So it's not just an
>>>>> IE problem.
>>>>>
>>>>> Both the Vista 64 and the XP 32 machines go through the same DSL
>>>>> modem. The Vista machine is connected wirelessly to the DSL modem.
>>>>>
>>>>> Both are using IE7. The Vista machine is using the version that came
>>>>> on the Vista Ultimate 64-bit OEM disk. The 32-bit machine is using a
>>>>> version I downloaded several months earlier.
>>>>>
>>>>> While I was in the process of writing this, a box popped up in the
>>>>> corner of my screen telling me that Avast AV has been updated. Usually
>>>>> that box pops up at bootup. But just now the machine had been on for
>>>>> several minutes when it popped up. Once that happened, I figured
>>>>> whatever had been the problem had ended, so I fired up Opera and it
>>>>> connected. (Before anyone says the problem was caused by the AV
>>>>> update, I can assure you that's not the case. The problem happens on
>>>>> two machines and I have that AV only loaded on one. I've also had the
>>>>> AV update on bootup, but then have this connectivity problem show up
>>>>> later.)
>>>>>
>>>>> Two more things:
>>>>>
>>>>> 1) When this problem happens, if I put my cursor over the internet
>>>>> connection icon in the system tray (on the Vista machine), it will
>>>>> show the connection and say "local access only." When I'm not having
>>>>> problems with the browser, it will show "Local and Internet."
>>>>>
>>>>> 2) When this problem occurs, I usually can still access my company's
>>>>> email website. I'm not sure, but I assume my company's email server is
>>>>> in the same city as my home, which is why I can access it. But I can't
>>>>> access any other internet sites.
>>>>>
>>>>> So, I guess my questions are:
>>>>>
>>>>> 1) What is "local access only"? Is it a problem with my ISP? With my
>>>>> DSL modem?
>>>>>
>>>>> 2) And why, when in "local access" mode, can I still get stuff from
>>>>> non-local sources while using Windows Mail, Quicken and instant
>>>>> messenger?
>>>>>
>>>>>
>>>>
>>>
>>
>
Bill
Guest
Posts: n/a
 
Re: Browser stops working but Internet still connected
Posted: 03-31-2007, 06:03 AM
I solved the very same problem on a friends laptop yesterday. Exact same
symptoms. Turned out to be the McAfee Security Center. Uninstalled all the
McAfee stuff, installed Avast, Windows Defender, CCleaner and problems were
solved. He had two other machines on the same router, but neither of them
had similar symptoms. One thing I noticed on his laptop was when I
attempted to open a web page, it appeared to go to the site for an instant
and then gave the 404 error and IE7 would show the url as http:// in the
address bar instead of the full url. BTW, I did a thorough investigation
for malware, but nothing showed up.

BullDawg

"DP" <nospam@nospam.com> wrote in message
news:u5maO$ycHHA.5044@TK2MSFTNGP05.phx.gbl...
> I'm having this problem on a Vista 64 bit machine, but it also happens on
> a machine using plain old 32-bit XP (though the processor is a single
> core, AMD 64-bit).
>
> I sometimes have problems connecting to websites using the browser. But at
> the same time, I can still check email and participate in NGs (as I am
> now). I can download data from financial institutions using Quicken.
> Instant messenger programs work.
>
> So, while the browser has trouble connecting, the Internet connection is
> obviously still there and working because these other programs show that
> to be the case. I tried installing the Opera browser, and it can't connect
> either during these periods either. So it's not just an IE problem.
>
> Both the Vista 64 and the XP 32 machines go through the same DSL modem.
> The Vista machine is connected wirelessly to the DSL modem.
>
> Both are using IE7. The Vista machine is using the version that came on
> the Vista Ultimate 64-bit OEM disk. The 32-bit machine is using a version
> I downloaded several months earlier.
>
> While I was in the process of writing this, a box popped up in the corner
> of my screen telling me that Avast AV has been updated. Usually that box
> pops up at bootup. But just now the machine had been on for several
> minutes when it popped up. Once that happened, I figured whatever had been
> the problem had ended, so I fired up Opera and it connected. (Before
> anyone says the problem was caused by the AV update, I can assure you
> that's not the case. The problem happens on two machines and I have that
> AV only loaded on one. I've also had the AV update on bootup, but then
> have this connectivity problem show up later.)
>
> Two more things:
>
> 1) When this problem happens, if I put my cursor over the internet
> connection icon in the system tray (on the Vista machine), it will show
> the connection and say "local access only." When I'm not having problems
> with the browser, it will show "Local and Internet."
>
> 2) When this problem occurs, I usually can still access my company's email
> website. I'm not sure, but I assume my company's email server is in the
> same city as my home, which is why I can access it. But I can't access any
> other internet sites.
>
> So, I guess my questions are:
>
> 1) What is "local access only"? Is it a problem with my ISP? With my DSL
> modem?
>
> 2) And why, when in "local access" mode, can I still get stuff from
> non-local sources while using Windows Mail, Quicken and instant messenger?
>
>

poatt
Guest
Posts: n/a
 
Re: Browser stops working but Internet still connected
Posted: 03-31-2007, 07:16 AM

Just a thought...
On the XP machine...uninstall IE7 go back to IE6.
I did that on my XP system and stopped what you are disscribing.
It won't hurt to try you can always go back to IE7.
Another thought...
What firewall are you useing?
Windows firewall blocks sites.for some reason, without you telling it to.
Have you tried browsing with the firewall turned off?
I got a third party firewall and have windows firewall completely dissabled.
A lot smoother web surfing now.

"DP" wrote:
>
> Just to clarify: As I point out near the end of the message, I can check
> email and newsgroups using Windows Mail in Vista. So while the browsers
> won't connect, Windows Mail can still connect (as can Quicken and instant
> messaging).
>
>
> "DP" <nospam@nospam.com> wrote in message
> news:u5maO$ycHHA.5044@TK2MSFTNGP05.phx.gbl...
> >
> > I sometimes have problems connecting to websites using the browser. But at
> > the same time, I can still check email and participate in NGs (as I am
> > now). I can download data from financial institutions using Quicken.
> > Instant messenger programs work.
>
>
John Barnes
Guest
Posts: n/a
 
Re: Browser stops working but Internet still connected
Posted: 03-31-2007, 02:03 PM
So, exactly what do you have to lose by doing a system restore and seeing if
it fixes your problem on one machine, before you get too far away and have
good reasons for not wanting to do it. You can always undo it 24 hours
later if it doesn't help.

"DP" <nospam@nospam.com> wrote in message
news:erRfEfzcHHA.3484@TK2MSFTNGP04.phx.gbl...
>
> And it's strange that I can get to my company's email website -- USING
> internet explorer -- while I can't get to any other websites. I guess
> that's what local access means.
>
>
> "John Barnes" <jbarnes@email.net> wrote in message
> news:%237ZfHczcHHA.1244@TK2MSFTNGP04.phx.gbl...
>>I also had the same connection bubble you did, with local - internet and
>>then only local. Also tried all the ipconfig options I knew of and that
>>were suggested.
>>
>>
>> "DP" <nospam@nospam.com> wrote in message
>> news:%23ZM$%23RzcHHA.596@TK2MSFTNGP06.phx.gbl...
>>> Thanks, John.
>>> Since my problem is occurring on two machines, I don't think that
>>> anything you do to a specific machine is really a solution. I'm thinking
>>> it must be from the DSL modem and out; not from anything that happens
>>> between the DSL modem and anything connected to it in the house.
>>> Curious: Is that your real email address or a spam trap? I'm on
>>> Bellsouth DSL. Was just checking to make sure you're not as well, cause
>>> if you are, that could be an explanation. Also note that BellSouth and
>>> ATT just merged, so if you're on any provider somehow connected with
>>> AT&T, that may be a common point as well.
>>> Also, I'm in southeastern Louisiana. Are you anywhere close to that?
>>> I'm just trying to see if we can narrow down commonalities between our
>>> two situations.
>>>
>>> The problem for me is intermittent. It may happen several times in the
>>> course of a few hours.
>>> I have sometimes disconnected the power from the modem, waited at least
>>> 30 seconds and reconnected and then restarted the 32-bit machine that's
>>> hard-wired to the modem. Sometimes that seems to fix the problem. But
>>> it's also possible the problem fixed itself during the time when the
>>> computer was shut down and the modem powered down.
>>>
>>>
>>>
>>>
>>>
>>>
>>> "John Barnes" <jbarnes@email.net> wrote in message
>>> news:OOGjfLzcHHA.596@TK2MSFTNGP06.phx.gbl...
>>>> Sounds almost exactly like the problem I had several weeks ago. None
>>>> of the few ideas helped and I resorted to a system restore. You can
>>>> check my postings and replies from 3/19 and earlier. My find isn't
>>>> working for some reason, maybe yours will. Both had IE7 in the subject
>>>>
>>>>
>>>> "DP" <nospam@nospam.com> wrote in message
>>>> news:u5maO$ycHHA.5044@TK2MSFTNGP05.phx.gbl...
>>>>> I'm having this problem on a Vista 64 bit machine, but it also happens
>>>>> on a machine using plain old 32-bit XP (though the processor is a
>>>>> single core, AMD 64-bit).
>>>>>
>>>>> I sometimes have problems connecting to websites using the browser.
>>>>> But at the same time, I can still check email and participate in NGs
>>>>> (as I am now). I can download data from financial institutions using
>>>>> Quicken. Instant messenger programs work.
>>>>>
>>>>> So, while the browser has trouble connecting, the Internet connection
>>>>> is obviously still there and working because these other programs show
>>>>> that to be the case. I tried installing the Opera browser, and it
>>>>> can't connect either during these periods either. So it's not just an
>>>>> IE problem.
>>>>>
>>>>> Both the Vista 64 and the XP 32 machines go through the same DSL
>>>>> modem. The Vista machine is connected wirelessly to the DSL modem.
>>>>>
>>>>> Both are using IE7. The Vista machine is using the version that came
>>>>> on the Vista Ultimate 64-bit OEM disk. The 32-bit machine is using a
>>>>> version I downloaded several months earlier.
>>>>>
>>>>> While I was in the process of writing this, a box popped up in the
>>>>> corner of my screen telling me that Avast AV has been updated. Usually
>>>>> that box pops up at bootup. But just now the machine had been on for
>>>>> several minutes when it popped up. Once that happened, I figured
>>>>> whatever had been the problem had ended, so I fired up Opera and it
>>>>> connected. (Before anyone says the problem was caused by the AV
>>>>> update, I can assure you that's not the case. The problem happens on
>>>>> two machines and I have that AV only loaded on one. I've also had the
>>>>> AV update on bootup, but then have this connectivity problem show up
>>>>> later.)
>>>>>
>>>>> Two more things:
>>>>>
>>>>> 1) When this problem happens, if I put my cursor over the internet
>>>>> connection icon in the system tray (on the Vista machine), it will
>>>>> show the connection and say "local access only." When I'm not having
>>>>> problems with the browser, it will show "Local and Internet."
>>>>>
>>>>> 2) When this problem occurs, I usually can still access my company's
>>>>> email website. I'm not sure, but I assume my company's email server is
>>>>> in the same city as my home, which is why I can access it. But I can't
>>>>> access any other internet sites.
>>>>>
>>>>> So, I guess my questions are:
>>>>>
>>>>> 1) What is "local access only"? Is it a problem with my ISP? With my
>>>>> DSL modem?
>>>>>
>>>>> 2) And why, when in "local access" mode, can I still get stuff from
>>>>> non-local sources while using Windows Mail, Quicken and instant
>>>>> messenger?
>>>>>
>>>>>
>>>>
>>>
>>
>
Dshai
Guest
Posts: n/a
 
Re: Browser stops working but Internet still connected
Posted: 03-31-2007, 06:44 PM
Just for the sake of clarification, when this occurs it's both machines that
have no internet (read that browsing) capabilities? When one gets it back
the other does as well?

--

Dshai

Life is only limited by those living it...

"DP" <nospam@nospam.com> wrote in message
news:u5maO$ycHHA.5044@TK2MSFTNGP05.phx.gbl...
> I'm having this problem on a Vista 64 bit machine, but it also happens on
> a machine using plain old 32-bit XP (though the processor is a single
> core, AMD 64-bit).
>
> I sometimes have problems connecting to websites using the browser. But at
> the same time, I can still check email and participate in NGs (as I am
> now). I can download data from financial institutions using Quicken.
> Instant messenger programs work.
>
> So, while the browser has trouble connecting, the Internet connection is
> obviously still there and working because these other programs show that
> to be the case. I tried installing the Opera browser, and it can't connect
> either during these periods either. So it's not just an IE problem.
>
> Both the Vista 64 and the XP 32 machines go through the same DSL modem.
> The Vista machine is connected wirelessly to the DSL modem.
>
> Both are using IE7. The Vista machine is using the version that came on
> the Vista Ultimate 64-bit OEM disk. The 32-bit machine is using a version
> I downloaded several months earlier.
>
> While I was in the process of writing this, a box popped up in the corner
> of my screen telling me that Avast AV has been updated. Usually that box
> pops up at bootup. But just now the machine had been on for several
> minutes when it popped up. Once that happened, I figured whatever had been
> the problem had ended, so I fired up Opera and it connected. (Before
> anyone says the problem was caused by the AV update, I can assure you
> that's not the case. The problem happens on two machines and I have that
> AV only loaded on one. I've also had the AV update on bootup, but then
> have this connectivity problem show up later.)
>
> Two more things:
>
> 1) When this problem happens, if I put my cursor over the internet
> connection icon in the system tray (on the Vista machine), it will show
> the connection and say "local access only." When I'm not having problems
> with the browser, it will show "Local and Internet."
>
> 2) When this problem occurs, I usually can still access my company's email
> website. I'm not sure, but I assume my company's email server is in the
> same city as my home, which is why I can access it. But I can't access any
> other internet sites.
>
> So, I guess my questions are:
>
> 1) What is "local access only"? Is it a problem with my ISP? With my DSL
> modem?
>
> 2) And why, when in "local access" mode, can I still get stuff from
> non-local sources while using Windows Mail, Quicken and instant messenger?
>
>

DP
Guest
Posts: n/a
 
Re: Browser stops working but Internet still connected
Posted: 04-01-2007, 12:41 AM
I'm not using McAfee, Bill. But thanks for trying.


"Bill" <eschol@remove_this.shinbiro.com> wrote in message
news:OmpoSp1cHHA.4344@TK2MSFTNGP02.phx.gbl...
>I solved the very same problem on a friends laptop yesterday. Exact same
>symptoms. Turned out to be the McAfee Security Center. Uninstalled all
>the McAfee stuff, installed Avast, Windows Defender, CCleaner and problems
>were solved. He had two other machines on the same router, but neither of
>them had similar symptoms. One thing I noticed on his laptop was when I
>attempted to open a web page, it appeared to go to the site for an instant
>and then gave the 404 error and IE7 would show the url as http:// in the
>address bar instead of the full url. BTW, I did a thorough investigation
>for malware, but nothing showed up.
>
> BullDawg
>
> "DP" <nospam@nospam.com> wrote in message
> news:u5maO$ycHHA.5044@TK2MSFTNGP05.phx.gbl...
>> I'm having this problem on a Vista 64 bit machine, but it also happens on
>> a machine using plain old 32-bit XP (though the processor is a single
>> core, AMD 64-bit).
>>
>> I sometimes have problems connecting to websites using the browser. But
>> at the same time, I can still check email and participate in NGs (as I am
>> now). I can download data from financial institutions using Quicken.
>> Instant messenger programs work.
>>
>> So, while the browser has trouble connecting, the Internet connection is
>> obviously still there and working because these other programs show that
>> to be the case. I tried installing the Opera browser, and it can't
>> connect either during these periods either. So it's not just an IE
>> problem.
>>
>> Both the Vista 64 and the XP 32 machines go through the same DSL modem.
>> The Vista machine is connected wirelessly to the DSL modem.
>>
>> Both are using IE7. The Vista machine is using the version that came on
>> the Vista Ultimate 64-bit OEM disk. The 32-bit machine is using a version
>> I downloaded several months earlier.
>>
>> While I was in the process of writing this, a box popped up in the corner
>> of my screen telling me that Avast AV has been updated. Usually that box
>> pops up at bootup. But just now the machine had been on for several
>> minutes when it popped up. Once that happened, I figured whatever had
>> been the problem had ended, so I fired up Opera and it connected. (Before
>> anyone says the problem was caused by the AV update, I can assure you
>> that's not the case. The problem happens on two machines and I have that
>> AV only loaded on one. I've also had the AV update on bootup, but then
>> have this connectivity problem show up later.)
>>
>> Two more things:
>>
>> 1) When this problem happens, if I put my cursor over the internet
>> connection icon in the system tray (on the Vista machine), it will show
>> the connection and say "local access only." When I'm not having problems
>> with the browser, it will show "Local and Internet."
>>
>> 2) When this problem occurs, I usually can still access my company's
>> email website. I'm not sure, but I assume my company's email server is in
>> the same city as my home, which is why I can access it. But I can't
>> access any other internet sites.
>>
>> So, I guess my questions are:
>>
>> 1) What is "local access only"? Is it a problem with my ISP? With my DSL
>> modem?
>>
>> 2) And why, when in "local access" mode, can I still get stuff from
>> non-local sources while using Windows Mail, Quicken and instant
>> messenger?
>>
>>
>
>
DP
Guest
Posts: n/a
 
Re: Browser stops working but Internet still connected
Posted: 04-01-2007, 12:43 AM

Yes, that is correct, Dshai. Which is why I think the problem must be from
the DSL modem outward.


"Dshai" <dshai@indy.rr.com> wrote in message
news:%23DQnnS8cHHA.4684@TK2MSFTNGP06.phx.gbl...
> Just for the sake of clarification, when this occurs it's both machines
> that have no internet (read that browsing) capabilities? When one gets it
> back the other does as well?
>
> --
>
> Dshai
>
> Life is only limited by those living it...
>
> "DP" <nospam@nospam.com> wrote in message
> news:u5maO$ycHHA.5044@TK2MSFTNGP05.phx.gbl...
>> I'm having this problem on a Vista 64 bit machine, but it also happens on
>> a machine using plain old 32-bit XP (though the processor is a single
>> core, AMD 64-bit).
>>
>> I sometimes have problems connecting to websites using the browser. But
>> at the same time, I can still check email and participate in NGs (as I am
>> now). I can download data from financial institutions using Quicken.
>> Instant messenger programs work.
>>
>> So, while the browser has trouble connecting, the Internet connection is
>> obviously still there and working because these other programs show that
>> to be the case. I tried installing the Opera browser, and it can't
>> connect either during these periods either. So it's not just an IE
>> problem.
>>
>> Both the Vista 64 and the XP 32 machines go through the same DSL modem.
>> The Vista machine is connected wirelessly to the DSL modem.
>>
>> Both are using IE7. The Vista machine is using the version that came on
>> the Vista Ultimate 64-bit OEM disk. The 32-bit machine is using a version
>> I downloaded several months earlier.
>>
>> While I was in the process of writing this, a box popped up in the corner
>> of my screen telling me that Avast AV has been updated. Usually that box
>> pops up at bootup. But just now the machine had been on for several
>> minutes when it popped up. Once that happened, I figured whatever had
>> been the problem had ended, so I fired up Opera and it connected. (Before
>> anyone says the problem was caused by the AV update, I can assure you
>> that's not the case. The problem happens on two machines and I have that
>> AV only loaded on one. I've also had the AV update on bootup, but then
>> have this connectivity problem show up later.)
>>
>> Two more things:
>>
>> 1) When this problem happens, if I put my cursor over the internet
>> connection icon in the system tray (on the Vista machine), it will show
>> the connection and say "local access only." When I'm not having problems
>> with the browser, it will show "Local and Internet."
>>
>> 2) When this problem occurs, I usually can still access my company's
>> email website. I'm not sure, but I assume my company's email server is in
>> the same city as my home, which is why I can access it. But I can't
>> access any other internet sites.
>>
>> So, I guess my questions are:
>>
>> 1) What is "local access only"? Is it a problem with my ISP? With my DSL
>> modem?
>>
>> 2) And why, when in "local access" mode, can I still get stuff from
>> non-local sources while using Windows Mail, Quicken and instant
>> messenger?
>>
>>
>
>
DP
Guest
Posts: n/a
 
Re: Browser stops working but Internet still connected
Posted: 04-01-2007, 12:47 AM

<.> wrote in message news:OaFf570cHHA.4352@TK2MSFTNGP03.phx.gbl...
> Is your Email server on your network?
You're asking about my company email server? No. This problem happens when
I'm at home, but I am able to access the web page from which i read my
company emails. Unable to access any other websites that I know of. If I can
find a website that I know for sure is on a server in my city, I would go
looking for it next time I get the local access only problem. (Meanwhile, I
can access my personal email account using Windows Mail.)

Meanwhile, . , thanks for all your other suggestions in your two emails.
It's a lot to digest, but I will try to give one or more of your suggestions
a try.


>
> Remember to use tracert (which help is completely unable to give help on -
> I couldn't remember the name as it's been years since I last had network
> problems - so I tried route in Help and got lots of useless hits - I had
> to go look at the files to find the name.)
>
> PathPing, if Microsoft hasn't destroyed this too combines tracert with
> Ping. Every stage on the Route gets pinged so if your ISP router (or your
> ISP's ISP's Router) is not working properly this will show. But due to DoS
> attacks a lot of things refuse pings - so it's less useful these days for
> public internet troubleshooting.
>
> IE should, on the page where it says whatever give you a pathetic message
> but also allow diagnostics. I have trouble connecting to a handfull of
> Americian site - basically the three War Colleges in the US - and it's
> been this way for years. After not working (Naval War College) all week I
> go to try out Diags on it so it works. So I'm off to download a copy of
> the review while I can (if you want to read
> http://www.nwc.navy.mil/press/Review...n/rtoc-a06.htm)
> .
> "DP" <nospam@nospam.com> wrote in message
> news:erRfEfzcHHA.3484@TK2MSFTNGP04.phx.gbl...
>>
>> And it's strange that I can get to my company's email website -- USING
>> internet explorer -- while I can't get to any other websites. I guess
>> that's what local access means.
>>
>>
>> "John Barnes" <jbarnes@email.net> wrote in message
>> news:%237ZfHczcHHA.1244@TK2MSFTNGP04.phx.gbl...
>>>I also had the same connection bubble you did, with local - internet and
>>>then only local. Also tried all the ipconfig options I knew of and that
>>>were suggested.
>>>
>>>
>>> "DP" <nospam@nospam.com> wrote in message
>>> news:%23ZM$%23RzcHHA.596@TK2MSFTNGP06.phx.gbl...
>>>> Thanks, John.
>>>> Since my problem is occurring on two machines, I don't think that
>>>> anything you do to a specific machine is really a solution. I'm
>>>> thinking it must be from the DSL modem and out; not from anything that
>>>> happens between the DSL modem and anything connected to it in the
>>>> house.
>>>> Curious: Is that your real email address or a spam trap? I'm on
>>>> Bellsouth DSL. Was just checking to make sure you're not as well, cause
>>>> if you are, that could be an explanation. Also note that BellSouth and
>>>> ATT just merged, so if you're on any provider somehow connected with
>>>> AT&T, that may be a common point as well.
>>>> Also, I'm in southeastern Louisiana. Are you anywhere close to that?
>>>> I'm just trying to see if we can narrow down commonalities between our
>>>> two situations.
>>>>
>>>> The problem for me is intermittent. It may happen several times in the
>>>> course of a few hours.
>>>> I have sometimes disconnected the power from the modem, waited at least
>>>> 30 seconds and reconnected and then restarted the 32-bit machine that's
>>>> hard-wired to the modem. Sometimes that seems to fix the problem. But
>>>> it's also possible the problem fixed itself during the time when the
>>>> computer was shut down and the modem powered down.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> "John Barnes" <jbarnes@email.net> wrote in message
>>>> news:OOGjfLzcHHA.596@TK2MSFTNGP06.phx.gbl...
>>>>> Sounds almost exactly like the problem I had several weeks ago. None
>>>>> of the few ideas helped and I resorted to a system restore. You can
>>>>> check my postings and replies from 3/19 and earlier. My find isn't
>>>>> working for some reason, maybe yours will. Both had IE7 in the
>>>>> subject
>>>>>
>>>>>
>>>>> "DP" <nospam@nospam.com> wrote in message
>>>>> news:u5maO$ycHHA.5044@TK2MSFTNGP05.phx.gbl...
>>>>>> I'm having this problem on a Vista 64 bit machine, but it also
>>>>>> happens on a machine using plain old 32-bit XP (though the processor
>>>>>> is a single core, AMD 64-bit).
>>>>>>
>>>>>> I sometimes have problems connecting to websites using the browser.
>>>>>> But at the same time, I can still check email and participate in NGs
>>>>>> (as I am now). I can download data from financial institutions using
>>>>>> Quicken. Instant messenger programs work.
>>>>>>
>>>>>> So, while the browser has trouble connecting, the Internet connection
>>>>>> is obviously still there and working because these other programs
>>>>>> show that to be the case. I tried installing the Opera browser, and
>>>>>> it can't connect either during these periods either. So it's not just
>>>>>> an IE problem.
>>>>>>
>>>>>> Both the Vista 64 and the XP 32 machines go through the same DSL
>>>>>> modem. The Vista machine is connected wirelessly to the DSL modem.
>>>>>>
>>>>>> Both are using IE7. The Vista machine is using the version that came
>>>>>> on the Vista Ultimate 64-bit OEM disk. The 32-bit machine is using a
>>>>>> version I downloaded several months earlier.
>>>>>>
>>>>>> While I was in the process of writing this, a box popped up in the
>>>>>> corner of my screen telling me that Avast AV has been updated.
>>>>>> Usually that box pops up at bootup. But just now the machine had been
>>>>>> on for several minutes when it popped up. Once that happened, I
>>>>>> figured whatever had been the problem had ended, so I fired up Opera
>>>>>> and it connected. (Before anyone says the problem was caused by the
>>>>>> AV update, I can assure you that's not the case. The problem happens
>>>>>> on two machines and I have that AV only loaded on one. I've also had
>>>>>> the AV update on bootup, but then have this connectivity problem show
>>>>>> up later.)
>>>>>>
>>>>>> Two more things:
>>>>>>
>>>>>> 1) When this problem happens, if I put my cursor over the internet
>>>>>> connection icon in the system tray (on the Vista machine), it will
>>>>>> show the connection and say "local access only." When I'm not having
>>>>>> problems with the browser, it will show "Local and Internet."
>>>>>>
>>>>>> 2) When this problem occurs, I usually can still access my company's
>>>>>> email website. I'm not sure, but I assume my company's email server
>>>>>> is in the same city as my home, which is why I can access it. But I
>>>>>> can't access any other internet sites.
>>>>>>
>>>>>> So, I guess my questions are:
>>>>>>
>>>>>> 1) What is "local access only"? Is it a problem with my ISP? With my
>>>>>> DSL modem?
>>>>>>
>>>>>> 2) And why, when in "local access" mode, can I still get stuff from
>>>>>> non-local sources while using Windows Mail, Quicken and instant
>>>>>> messenger?
>>>>>>
>>>>>>
>>>>>
>>>>
>>>
>>
>
Guest
Posts: n/a
 
Re: Browser stops working but Internet still connected
Posted: 04-01-2007, 01:05 AM
Try the network diagnostics as well. Type it in Help and you'll find it.
"DP" <nospam@nospam.com> wrote in message
news:%23R0mJd$cHHA.4836@TK2MSFTNGP03.phx.gbl...
>
> <.> wrote in message news:OaFf570cHHA.4352@TK2MSFTNGP03.phx.gbl...
>> Is your Email server on your network?
>
> You're asking about my company email server? No. This problem happens
> when I'm at home, but I am able to access the web page from which i read
> my company emails. Unable to access any other websites that I know of. If
> I can find a website that I know for sure is on a server in my city, I
> would go looking for it next time I get the local access only problem.
> (Meanwhile, I can access my personal email account using Windows Mail.)
>
> Meanwhile, . , thanks for all your other suggestions in your two emails.
> It's a lot to digest, but I will try to give one or more of your
> suggestions a try.
>
>
>
>>
>> Remember to use tracert (which help is completely unable to give help
>> on - I couldn't remember the name as it's been years since I last had
>> network problems - so I tried route in Help and got lots of useless
>> hits - I had to go look at the files to find the name.)
>>
>> PathPing, if Microsoft hasn't destroyed this too combines tracert with
>> Ping. Every stage on the Route gets pinged so if your ISP router (or your
>> ISP's ISP's Router) is not working properly this will show. But due to
>> DoS attacks a lot of things refuse pings - so it's less useful these days
>> for public internet troubleshooting.
>>
>> IE should, on the page where it says whatever give you a pathetic message
>> but also allow diagnostics. I have trouble connecting to a handfull of
>> Americian site - basically the three War Colleges in the US - and it's
>> been this way for years. After not working (Naval War College) all week I
>> go to try out Diags on it so it works. So I'm off to download a copy of
>> the review while I can (if you want to read
>> http://www.nwc.navy.mil/press/Review...n/rtoc-a06.htm)
>> .
>> "DP" <nospam@nospam.com> wrote in message
>> news:erRfEfzcHHA.3484@TK2MSFTNGP04.phx.gbl...
>>>
>>> And it's strange that I can get to my company's email website -- USING
>>> internet explorer -- while I can't get to any other websites. I guess
>>> that's what local access means.
>>>
>>>
>>> "John Barnes" <jbarnes@email.net> wrote in message
>>> news:%237ZfHczcHHA.1244@TK2MSFTNGP04.phx.gbl...
>>>>I also had the same connection bubble you did, with local - internet and
>>>>then only local. Also tried all the ipconfig options I knew of and that
>>>>were suggested.
>>>>
>>>>
>>>> "DP" <nospam@nospam.com> wrote in message
>>>> news:%23ZM$%23RzcHHA.596@TK2MSFTNGP06.phx.gbl...
>>>>> Thanks, John.
>>>>> Since my problem is occurring on two machines, I don't think that
>>>>> anything you do to a specific machine is really a solution. I'm
>>>>> thinking it must be from the DSL modem and out; not from anything that
>>>>> happens between the DSL modem and anything connected to it in the
>>>>> house.
>>>>> Curious: Is that your real email address or a spam trap? I'm on
>>>>> Bellsouth DSL. Was just checking to make sure you're not as well,
>>>>> cause if you are, that could be an explanation. Also note that
>>>>> BellSouth and ATT just merged, so if you're on any provider somehow
>>>>> connected with AT&T, that may be a common point as well.
>>>>> Also, I'm in southeastern Louisiana. Are you anywhere close to that?
>>>>> I'm just trying to see if we can narrow down commonalities between our
>>>>> two situations.
>>>>>
>>>>> The problem for me is intermittent. It may happen several times in the
>>>>> course of a few hours.
>>>>> I have sometimes disconnected the power from the modem, waited at
>>>>> least 30 seconds and reconnected and then restarted the 32-bit machine
>>>>> that's hard-wired to the modem. Sometimes that seems to fix the
>>>>> problem. But it's also possible the problem fixed itself during the
>>>>> time when the computer was shut down and the modem powered down.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> "John Barnes" <jbarnes@email.net> wrote in message
>>>>> news:OOGjfLzcHHA.596@TK2MSFTNGP06.phx.gbl...
>>>>>> Sounds almost exactly like the problem I had several weeks ago. None
>>>>>> of the few ideas helped and I resorted to a system restore. You can
>>>>>> check my postings and replies from 3/19 and earlier. My find isn't
>>>>>> working for some reason, maybe yours will. Both had IE7 in the
>>>>>> subject
>>>>>>
>>>>>>
>>>>>> "DP" <nospam@nospam.com> wrote in message
>>>>>> news:u5maO$ycHHA.5044@TK2MSFTNGP05.phx.gbl...
>>>>>>> I'm having this problem on a Vista 64 bit machine, but it also
>>>>>>> happens on a machine using plain old 32-bit XP (though the processor
>>>>>>> is a single core, AMD 64-bit).
>>>>>>>
>>>>>>> I sometimes have problems connecting to websites using the browser.
>>>>>>> But at the same time, I can still check email and participate in NGs
>>>>>>> (as I am now). I can download data from financial institutions using
>>>>>>> Quicken. Instant messenger programs work.
>>>>>>>
>>>>>>> So, while the browser has trouble connecting, the Internet
>>>>>>> connection is obviously still there and working because these other
>>>>>>> programs show that to be the case. I tried installing the Opera
>>>>>>> browser, and it can't connect either during these periods either. So
>>>>>>> it's not just an IE problem.
>>>>>>>
>>>>>>> Both the Vista 64 and the XP 32 machines go through the same DSL
>>>>>>> modem. The Vista machine is connected wirelessly to the DSL modem.
>>>>>>>
>>>>>>> Both are using IE7. The Vista machine is using the version that came
>>>>>>> on the Vista Ultimate 64-bit OEM disk. The 32-bit machine is using a
>>>>>>> version I downloaded several months earlier.
>>>>>>>
>>>>>>> While I was in the process of writing this, a box popped up in the
>>>>>>> corner of my screen telling me that Avast AV has been updated.
>>>>>>> Usually that box pops up at bootup. But just now the machine had
>>>>>>> been on for several minutes when it popped up. Once that happened, I
>>>>>>> figured whatever had been the problem had ended, so I fired up Opera
>>>>>>> and it connected. (Before anyone says the problem was caused by the
>>>>>>> AV update, I can assure you that's not the case. The problem happens
>>>>>>> on two machines and I have that AV only loaded on one. I've also had
>>>>>>> the AV update on bootup, but then have this connectivity problem
>>>>>>> show up later.)
>>>>>>>
>>>>>>> Two more things:
>>>>>>>
>>>>>>> 1) When this problem happens, if I put my cursor over the internet
>>>>>>> connection icon in the system tray (on the Vista machine), it will
>>>>>>> show the connection and say "local access only." When I'm not having
>>>>>>> problems with the browser, it will show "Local and Internet."
>>>>>>>
>>>>>>> 2) When this problem occurs, I usually can still access my company's
>>>>>>> email website. I'm not sure, but I assume my company's email server
>>>>>>> is in the same city as my home, which is why I can access it. But I
>>>>>>> can't access any other internet sites.
>>>>>>>
>>>>>>> So, I guess my questions are:
>>>>>>>
>>>>>>> 1) What is "local access only"? Is it a problem with my ISP? With my
>>>>>>> DSL modem?
>>>>>>>
>>>>>>> 2) And why, when in "local access" mode, can I still get stuff from
>>>>>>> non-local sources while using Windows Mail, Quicken and instant
>>>>>>> messenger?
>>>>>>>
>>>>>>>
>>>>>>
>>>>>
>>>>
>>>
>>
>
Carlos
Guest
Posts: n/a
 
Re: Browser stops working but Internet still connected
Posted: 04-01-2007, 08:42 PM
DP:
Sorry for jumping in rather late.
How about trying to set the MTU default value from 1492 to a lower one?
That once worked for me on another OS.
Don't know how it is done in Vista (the MTU value change).
Carlos

"DP" wrote:
>
> Yes, that is correct, Dshai. Which is why I think the problem must be from
> the DSL modem outward.
>
>
> "Dshai" <dshai@indy.rr.com> wrote in message
> news:%23DQnnS8cHHA.4684@TK2MSFTNGP06.phx.gbl...
> > Just for the sake of clarification, when this occurs it's both machines
> > that have no internet (read that browsing) capabilities? When one gets it
> > back the other does as well?
> >
> > --
> >
> > Dshai
> >
> > Life is only limited by those living it...
> >
> > "DP" <nospam@nospam.com> wrote in message
> > news:u5maO$ycHHA.5044@TK2MSFTNGP05.phx.gbl...
> >> I'm having this problem on a Vista 64 bit machine, but it also happens on
> >> a machine using plain old 32-bit XP (though the processor is a single
> >> core, AMD 64-bit).
> >>
> >> I sometimes have problems connecting to websites using the browser. But
> >> at the same time, I can still check email and participate in NGs (as I am
> >> now). I can download data from financial institutions using Quicken.
> >> Instant messenger programs work.
> >>
> >> So, while the browser has trouble connecting, the Internet connection is
> >> obviously still there and working because these other programs show that
> >> to be the case. I tried installing the Opera browser, and it can't
> >> connect either during these periods either. So it's not just an IE
> >> problem.
> >>
> >> Both the Vista 64 and the XP 32 machines go through the same DSL modem.
> >> The Vista machine is connected wirelessly to the DSL modem.
> >>
> >> Both are using IE7. The Vista machine is using the version that came on
> >> the Vista Ultimate 64-bit OEM disk. The 32-bit machine is using a version
> >> I downloaded several months earlier.
> >>
> >> While I was in the process of writing this, a box popped up in the corner
> >> of my screen telling me that Avast AV has been updated. Usually that box
> >> pops up at bootup. But just now the machine had been on for several
> >> minutes when it popped up. Once that happened, I figured whatever had
> >> been the problem had ended, so I fired up Opera and it connected. (Before
> >> anyone says the problem was caused by the AV update, I can assure you
> >> that's not the case. The problem happens on two machines and I have that
> >> AV only loaded on one. I've also had the AV update on bootup, but then
> >> have this connectivity problem show up later.)
> >>
> >> Two more things:
> >>
> >> 1) When this problem happens, if I put my cursor over the internet
> >> connection icon in the system tray (on the Vista machine), it will show
> >> the connection and say "local access only." When I'm not having problems
> >> with the browser, it will show "Local and Internet."
> >>
> >> 2) When this problem occurs, I usually can still access my company's
> >> email website. I'm not sure, but I assume my company's email server is in
> >> the same city as my home, which is why I can access it. But I can't
> >> access any other internet sites.
> >>
> >> So, I guess my questions are:
> >>
> >> 1) What is "local access only"? Is it a problem with my ISP? With my DSL
> >> modem?
> >>
> >> 2) And why, when in "local access" mode, can I still get stuff from
> >> non-local sources while using Windows Mail, Quicken and instant
> >> messenger?
> >>
> >>
> >
> >
>
>
 
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