Camera problems

Posted: 07-09-2003, 05:55 AM
I'm having problems with using my Logitec Messenger
Camera with Windows Messenger. I'm connected to Windows
Messenger 4.7 and am connected directly(no firewall).
I'm running Win XP and the person on the other end's
computer keeps saying that there is in problem connecting
to the users (mine) computer. Any suggestions?

thanks
Reply With Quote

Responses to "Camera problems"

Jonathan Kay [MVP]
Guest
Posts: n/a
 
Re: Camera problems
Posted: 07-09-2003, 07:38 AM
Greetings AJ,

A few things could be causing this. Firstly, both you and your contact may just need to go
through the Audio Tuning Wizard again. To do so, open up the main Messenger window, click
the Tools menu, then Audio Tuning Wizard.

Secondly, if either of you are behind a third-party firewall (Norton Firewall, Sygate, Mcafee
Firewall, ZoneAlarm, etc.) make sure that Messenger is set to 'Permit All', 'Allow All', or
that the firewall is set to 'Medium' (especially for ZoneAlarm).

Thirdly, if either you or your contact are using a router, the router must support either
Universal Plug and Play (UPnP) or have built-in support for Messenger voice/video (which can
sometimes by triggered by setting yourself into the 'DMZ' of the router, see router
documentation to configure this). A number of routers now support UPnP, but they may need a
firmware update. Check your router manufacturers website to see if there's an update for
UPnP, or simply reply back here with the brand and model of the router and we can quickly
check to see if UPnP is available.

Fourthly, if none of this works, it may be possible that either you or your contact
connections are being NAT'd (that is, being shared), this can happen in some ADSL modems or
even an ISP may NAT a large number of subscribers. In this case, MSN Messenger 5 voice/video
will not be possible, you and your contact may want to try MSN Messenger 6 instead:
http://messenger.msn.com/download/v6...w.asp?client=1
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com


"AJ" <ajmarnell@aol.com> wrote in message news:083301c345d6$5d1c9ce0$a301280a@phx.gbl...
> I'm having problems with using my Logitec Messenger
> Camera with Windows Messenger. I'm connected to Windows
> Messenger 4.7 and am connected directly(no firewall).
> I'm running Win XP and the person on the other end's
> computer keeps saying that there is in problem connecting
> to the users (mine) computer. Any suggestions?
>
> thanks

Reply With Quote
 
LinkBack Thread Tools Display Modes
Reply


Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


Similar Threads
Thread Thread Starter Forum Replies Last Post
Olympus Digital Camera Alfredo Magall?n Arbizu Windows Vista Hardware & Devices 8 05-09-2008 12:48 PM
UAC problem and camera driver Kip Windows Vista Install & Setup 13 06-18-2006 04:55 PM
Figured out Camera problems _Mark_ Windows XP Messenger 1 07-08-2003 09:32 PM
camera recognition cookie Windows XP Hardware 1 07-04-2003 12:16 AM
Digital Camera USB connection Don Windows XP Hardware 0 07-02-2003 03:05 PM


1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90