Cannot install new print drivers

I'm using a HP Laserjet 4350tn trying to install the PS driver. I also tried
to load the LJ 4300 PS driver as I know that it is compatable with that
printer also with no luck. I've also tried to connect to an HP Deskjet that
is shared with no luck. All have the same error "unable to install <Printer
Name> windows 2000 or XP, Intel driver. Operation cannot be completed."

"Cari (MS-MVP)" wrote:

> What make and model of printer and are you at SP2 level?
> --
> Cari (MS-MVP)
> Windows Technologies - Printing & Imaging
> http://www.coribright.com/windows
>
> "Kevin L" <KevinL@discussions.microsoft.com> wrote in message
> news:4C6B93AF-A07B-4CFC-AA1D-3EB4E95C0C14@microsoft.com...

> > Hello,
> >
> > I am getting the exact error message in Windows XP that is described in
> > knowledge base article # 835272. However this article only applies to
> > Windows
> > 2000. Obviously this bug has carried over to Windows XP. Where can I get
> > the
> > hotfix for this issue that applies to Windows XP?
> >
> > Sincerely,
> > Kevin L

>
>

You will need to delete the old drivers first. HP introduced a new registry
format with the new driver that is not compatible with the old driver. Of
course this means you will need to disassociate the old driver from the
printers before deleting them (unless you only have one of these then you
can just delete the printer). We installed a driver for a device we do not
have on campus, select all the printers that use the old driver, go to
Advance Tab, change the driver, okay, okay...... (we have a bunch of HP
printers around here). Now you get to delete the old driver. The explorer
process holds onto some of the driver modules so you will need to log off or
end the explorer.exe process, then restart it. Now delete the driver. I
remember stopping/starting the spooler on at least one of the print
servers.

Great the driver is now gone. All the incompatible registry settings are
gone. Add the updated driver. Multiselect the printers that are using the
"marker driver", Advanced Tab, change to the new driver, Apply, open Device
Setting, make the changes for installed options, Advance Tab, configure the
printer defaults, OK, OK. On to the next printer........

have a beer.




--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

"Kevin L" <KevinL@discussions.microsoft.com> wrote in message
news:818C2F23-7A5D-42F7-889D-8DF10966DD00@microsoft.com...

> I'm using a HP Laserjet 4350tn trying to install the PS driver. I also
> tried
> to load the LJ 4300 PS driver as I know that it is compatable with that
> printer also with no luck. I've also tried to connect to an HP Deskjet
> that
> is shared with no luck. All have the same error "unable to install
> <Printer
> Name> windows 2000 or XP, Intel driver. Operation cannot be completed."
>
> "Cari (MS-MVP)" wrote:
>

>> What make and model of printer and are you at SP2 level?
>> --
>> Cari (MS-MVP)
>> Windows Technologies - Printing & Imaging
>> http://www.coribright.com/windows
>>
>> "Kevin L" <KevinL@discussions.microsoft.com> wrote in message
>> news:4C6B93AF-A07B-4CFC-AA1D-3EB4E95C0C14@microsoft.com...

>> > Hello,
>> >
>> > I am getting the exact error message in Windows XP that is described in
>> > knowledge base article # 835272. However this article only applies to
>> > Windows
>> > 2000. Obviously this bug has carried over to Windows XP. Where can I
>> > get
>> > the
>> > hotfix for this issue that applies to Windows XP?
>> >
>> > Sincerely,
>> > Kevin L

>>
>>

I don't have any drivers to delete in the first place.

"Alan Morris [MSFT]" wrote:

> You will need to delete the old drivers first. HP introduced a new registry
> format with the new driver that is not compatible with the old driver. Of
> course this means you will need to disassociate the old driver from the
> printers before deleting them (unless you only have one of these then you
> can just delete the printer). We installed a driver for a device we do not
> have on campus, select all the printers that use the old driver, go to
> Advance Tab, change the driver, okay, okay...... (we have a bunch of HP
> printers around here). Now you get to delete the old driver. The explorer
> process holds onto some of the driver modules so you will need to log off or
> end the explorer.exe process, then restart it. Now delete the driver. I
> remember stopping/starting the spooler on at least one of the print
> servers.
>
> Great the driver is now gone. All the incompatible registry settings are
> gone. Add the updated driver. Multiselect the printers that are using the
> "marker driver", Advanced Tab, change to the new driver, Apply, open Device
> Setting, make the changes for installed options, Advance Tab, configure the
> printer defaults, OK, OK. On to the next printer........
>
> have a beer.
>
>
>
>
> --
> Alan Morris
> Windows Printing Team
> Search the Microsoft Knowledge Base here:
> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> "Kevin L" <KevinL@discussions.microsoft.com> wrote in message
> news:818C2F23-7A5D-42F7-889D-8DF10966DD00@microsoft.com...

> > I'm using a HP Laserjet 4350tn trying to install the PS driver. I also
> > tried
> > to load the LJ 4300 PS driver as I know that it is compatable with that
> > printer also with no luck. I've also tried to connect to an HP Deskjet
> > that
> > is shared with no luck. All have the same error "unable to install
> > <Printer
> > Name> windows 2000 or XP, Intel driver. Operation cannot be completed."
> >
> > "Cari (MS-MVP)" wrote:
> >

> >> What make and model of printer and are you at SP2 level?
> >> --
> >> Cari (MS-MVP)
> >> Windows Technologies - Printing & Imaging
> >> http://www.coribright.com/windows
> >>
> >> "Kevin L" <KevinL@discussions.microsoft.com> wrote in message
> >> news:4C6B93AF-A07B-4CFC-AA1D-3EB4E95C0C14@microsoft.com...
> >> > Hello,
> >> >
> >> > I am getting the exact error message in Windows XP that is described in
> >> > knowledge base article # 835272. However this article only applies to
> >> > Windows
> >> > 2000. Obviously this bug has carried over to Windows XP. Where can I
> >> > get
> >> > the
> >> > hotfix for this issue that applies to Windows XP?
> >> >
> >> > Sincerely,
> >> > Kevin L
> >>
> >>

>
>
>

KB 835272 refers to updating print drivers that are in use.

Are you adding the driver to the XP machine locally or remotely? Can you
just add the driver not an associated printer? Printers Folder, File,
Server Properties, Drivers, Add.


--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

"Kevin L" <KevinL@discussions.microsoft.com> wrote in message
news:F8F7C15C-8C3A-4C95-8AB4-DAE012D2EFEB@microsoft.com...

>I don't have any drivers to delete in the first place.
>
> "Alan Morris [MSFT]" wrote:
>

>> You will need to delete the old drivers first. HP introduced a new
>> registry
>> format with the new driver that is not compatible with the old driver.
>> Of
>> course this means you will need to disassociate the old driver from the
>> printers before deleting them (unless you only have one of these then you
>> can just delete the printer). We installed a driver for a device we do
>> not
>> have on campus, select all the printers that use the old driver, go to
>> Advance Tab, change the driver, okay, okay...... (we have a bunch of HP
>> printers around here). Now you get to delete the old driver. The
>> explorer
>> process holds onto some of the driver modules so you will need to log off
>> or
>> end the explorer.exe process, then restart it. Now delete the driver. I
>> remember stopping/starting the spooler on at least one of the print
>> servers.
>>
>> Great the driver is now gone. All the incompatible registry settings are
>> gone. Add the updated driver. Multiselect the printers that are using
>> the
>> "marker driver", Advanced Tab, change to the new driver, Apply, open
>> Device
>> Setting, make the changes for installed options, Advance Tab, configure
>> the
>> printer defaults, OK, OK. On to the next printer........
>>
>> have a beer.
>>
>>
>>
>>
>> --
>> Alan Morris
>> Windows Printing Team
>> Search the Microsoft Knowledge Base here:
>> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
>>
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>>
>> "Kevin L" <KevinL@discussions.microsoft.com> wrote in message
>> news:818C2F23-7A5D-42F7-889D-8DF10966DD00@microsoft.com...

>> > I'm using a HP Laserjet 4350tn trying to install the PS driver. I also
>> > tried
>> > to load the LJ 4300 PS driver as I know that it is compatable with that
>> > printer also with no luck. I've also tried to connect to an HP Deskjet
>> > that
>> > is shared with no luck. All have the same error "unable to install
>> > <Printer
>> > Name> windows 2000 or XP, Intel driver. Operation cannot be completed."
>> >
>> > "Cari (MS-MVP)" wrote:
>> >
>> >> What make and model of printer and are you at SP2 level?
>> >> --
>> >> Cari (MS-MVP)
>> >> Windows Technologies - Printing & Imaging
>> >> http://www.coribright.com/windows
>> >>
>> >> "Kevin L" <KevinL@discussions.microsoft.com> wrote in message
>> >> news:4C6B93AF-A07B-4CFC-AA1D-3EB4E95C0C14@microsoft.com...
>> >> > Hello,
>> >> >
>> >> > I am getting the exact error message in Windows XP that is described
>> >> > in
>> >> > knowledge base article # 835272. However this article only applies
>> >> > to
>> >> > Windows
>> >> > 2000. Obviously this bug has carried over to Windows XP. Where can I
>> >> > get
>> >> > the
>> >> > hotfix for this issue that applies to Windows XP?
>> >> >
>> >> > Sincerely,
>> >> > Kevin L
>> >>
>> >>

>>
>>
>>