cannot update

Posted: 07-05-2008, 11:56 AM

i have a vista pc.since acquiring it,it has never ever downloade
updates even though it is set up to do it automatically.they all sho
as failed.As i write this,windows security centre is not responding a
usual.Sometimes task manager will close it,but task manager has n
minimize or close tab itself.Any help appreciated


--
k.horrex@ntlworld.com

cannot update


Responses to "cannot update"

Malke
Guest
Posts: n/a
 
Re: cannot update
Posted: 07-05-2008, 01:36 PM
k.horrex@ntlworld.com wrote:
>
> i have a vista pc.since acquiring it,it has never ever downloaded
> updates even though it is set up to do it automatically.they all show
> as failed.As i write this,windows security centre is not responding as
> usual.Sometimes task manager will close it,but task manager has no
> minimize or close tab itself.Any help appreciated.
Is this a new computer or did you purchase it used? What antivirus/security
software do you have installed?

Malke
--
MS-MVP
Elephant Boy Computers - Don't Panic!
FAQ - http://www.elephantboycomputers.com/#FAQ

Beoweolf
Guest
Posts: n/a
 
Re: cannot update
Posted: 07-05-2008, 07:11 PM
I have to ask. Are you certain the PC is legal? Windows Genuine advantage
(WGA) will not update a computer it does not believe is legal. On occasion a
computer will fail WGA, even though it is legal. You should then contact
Microsoft and have them correct the problem.

Your logs will provide some explanation as to why update failed. I have
encountered computers which had similar errors; in those cases the logs
reported corrupt catalog as the problem. Apparently that is a generic term
the program uses when it can't give you a real answer. It could be something
as simple as a corrupt catalog - different version than the OS or complex
enough to enlist the assistance of Microsoft support. As a security issue,
it should qualify as a no fee support call.

"k.horrex@ntlworld.com" <k.horrexntlworld.com.2b52c20@vistabanter.com> wrote
in message news:k.horrexntlworld.com.2b52c20@vistabanter.com. ..
>
> i have a vista pc.since acquiring it,it has never ever downloaded
> updates even though it is set up to do it automatically.they all show
> as failed.As i write this,windows security centre is not responding as
> usual.Sometimes task manager will close it,but task manager has no
> minimize or close tab itself.Any help appreciated.
>
>
>
>
> --
> k.horrex@ntlworld.com
MowGreen [MVP]
Guest
Posts: n/a
 
Re: cannot update
Posted: 07-05-2008, 08:36 PM
A system that does not pass WGA will still be offered Security updates.
Something is amiss with the OS if it has never updated successfully OOB.

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============



Beoweolf wrote:
> I have to ask. Are you certain the PC is legal? Windows Genuine
> advantage (WGA) will not update a computer it does not believe is legal.
> On occasion a computer will fail WGA, even though it is legal. You
> should then contact Microsoft and have them correct the problem.
>
> Your logs will provide some explanation as to why update failed. I have
> encountered computers which had similar errors; in those cases the logs
> reported corrupt catalog as the problem. Apparently that is a generic
> term the program uses when it can't give you a real answer. It could be
> something as simple as a corrupt catalog - different version than the OS
> or complex enough to enlist the assistance of Microsoft support. As a
> security issue, it should qualify as a no fee support call.
>
> "k.horrex@ntlworld.com" <k.horrexntlworld.com.2b52c20@vistabanter.com>
> wrote in message news:k.horrexntlworld.com.2b52c20@vistabanter.com. ..
>
>>
>> i have a vista pc.since acquiring it,it has never ever downloaded
>> updates even though it is set up to do it automatically.they all show
>> as failed.As i write this,windows security centre is not responding as
>> usual.Sometimes task manager will close it,but task manager has no
>> minimize or close tab itself.Any help appreciated.
>>
>>
>>
>>
>> --
>> k.horrex@ntlworld.com
>
>
Beoweolf
Guest
Posts: n/a
 
Re: cannot update
Posted: 07-05-2008, 09:09 PM
True.

That's why I asked. Note that the OP mentioned "since acquiring"? Acquire
can mean several things - any thing from purchasing a new (or used)
computer...to accepting a gift. In particular a used computer or gift may
share a key, if the original owner transferred the PID and did not clear the
old PC.

If he has said something along the lines of I got a new computer that has
never updated, my response may have taken that into account.

Had to start the question somewhere, just wanted to rule out the possibility
of PID contention.


"MowGreen [MVP]" <mowgreen@nowandzen.com> wrote in message
news:esR1H7t3IHA.3388@TK2MSFTNGP05.phx.gbl...
>A system that does not pass WGA will still be offered Security updates.
> Something is amiss with the OS if it has never updated successfully OOB.
>
> MowGreen [MVP 2003-2008]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
>
> Beoweolf wrote:
>
>> I have to ask. Are you certain the PC is legal? Windows Genuine advantage
>> (WGA) will not update a computer it does not believe is legal. On
>> occasion a computer will fail WGA, even though it is legal. You should
>> then contact Microsoft and have them correct the problem.
>>
>> Your logs will provide some explanation as to why update failed. I have
>> encountered computers which had similar errors; in those cases the logs
>> reported corrupt catalog as the problem. Apparently that is a generic
>> term the program uses when it can't give you a real answer. It could be
>> something as simple as a corrupt catalog - different version than the OS
>> or complex enough to enlist the assistance of Microsoft support. As a
>> security issue, it should qualify as a no fee support call.
>>
>> "k.horrex@ntlworld.com" <k.horrexntlworld.com.2b52c20@vistabanter.com>
>> wrote in message news:k.horrexntlworld.com.2b52c20@vistabanter.com. ..
>>
>>>
>>> i have a vista pc.since acquiring it,it has never ever downloaded
>>> updates even though it is set up to do it automatically.they all show
>>> as failed.As i write this,windows security centre is not responding as
>>> usual.Sometimes task manager will close it,but task manager has no
>>> minimize or close tab itself.Any help appreciated.
>>>
>>>
>>>
>>>
>>> --
>>> k.horrex@ntlworld.com
>>
k.horrex@ntlworld.com
Guest
Posts: n/a
 
Re: cannot update
Posted: 07-06-2008, 04:50 PM

Beoweolf;670733 Wrote:
> True.
>
> That's why I asked. Note that the OP mentioned "since acquiring"
> Acquire
> can mean several things - any thing from purchasing a new (or used)
> computer...to accepting a gift. In particular a used computer or gif
> may
> share a key, if the original owner transferred the PID and did no
> clear the
> old PC.
>
> If he has said something along the lines of I got a new computer tha
> has
> never updated, my response may have taken that into account.
>
> Had to start the question somewhere, just wanted to rule out th
> possibility
> of PID contention.
>
>
> "MowGreen [MVP]" mowgreen@nowandzen.com wrote in message
> news:esR1H7t3IHA.3388@TK2MSFTNGP05.phx.gbl...-
> A system that does not pass WGA will still be offered Securit
> updates.
> Something is amiss with the OS if it has never updated successfull
> OOB.
>
> MowGreen [MVP 2003-2008]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
>
> Beoweolf wrote:
> -
> I have to ask. Are you certain the PC is legal? Windows Genuin
> advantage
> (WGA) will not update a computer it does not believe is legal. On
> occasion a computer will fail WGA, even though it is legal. You shoul
>
> then contact Microsoft and have them correct the problem.
>
> Your logs will provide some explanation as to why update failed.
> have
> encountered computers which had similar errors; in those cases th
> logs
> reported corrupt catalog as the problem. Apparently that is a generi
>
> term the program uses when it can't give you a real answer. It coul
> be
> something as simple as a corrupt catalog - different version than th
> OS
> or complex enough to enlist the assistance of Microsoft support. As
>
> security issue, it should qualify as a no fee support call.
>
> "k.horrex@ntlworld.com" k.horrexntlworld.com.2b52c20@vistabanter.com
> wrote in message news:k.horrexntlworld.com.2b52c20@vistabanter.com. ..
> -
>
> i have a vista pc.since acquiring it,it has never ever downloaded
> updates even though it is set up to do it automatically.they all show
> as failed.As i write this,windows security centre is not respondin
> as
> usual.Sometimes task manager will close it,but task manager has no
> minimize or close tab itself.Any help appreciated.
>
>
>
>
> --
> k.horrex@ntlworld.com-
> --
brand new computer with bullguard pre installed


--
k.horrex@ntlworld.com
MowGreen [MVP]
Guest
Posts: n/a
 
Re: cannot update
Posted: 07-07-2008, 08:12 PM
Was Bullguard preinstalled or did you install it ?
If it was installed by the manufacturer and the system is still under
warranty, then suggest you contact them as they are *supposed* to
provide support.
Since the system has never updated successfully, then it sure sounds as
if Bullguard was preinstalled.

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============



k.horrex@ntlworld.com wrote:
> Beoweolf;670733 Wrote:
>
>>True.
>>
>>That's why I asked. Note that the OP mentioned "since acquiring"?
>>Acquire
>>can mean several things - any thing from purchasing a new (or used)
>>computer...to accepting a gift. In particular a used computer or gift
>>may
>>share a key, if the original owner transferred the PID and did not
>>clear the
>>old PC.
>>
>>If he has said something along the lines of I got a new computer that
>>has
>>never updated, my response may have taken that into account.
>>
>>Had to start the question somewhere, just wanted to rule out the
>>possibility
>>of PID contention.
>>
>>
>>"MowGreen [MVP]" mowgreen@nowandzen.com wrote in message
>>news:esR1H7t3IHA.3388@TK2MSFTNGP05.phx.gbl...-
>>A system that does not pass WGA will still be offered Security
>>updates.
>>Something is amiss with the OS if it has never updated successfully
>>OOB.
>>
>>MowGreen [MVP 2003-2008]
>>===============
>>*-343-* FDNY
>>Never Forgotten
>>===============
>>
>>
>>
>>Beoweolf wrote:
>>-
>>I have to ask. Are you certain the PC is legal? Windows Genuine
>>advantage
>>(WGA) will not update a computer it does not believe is legal. On
>>occasion a computer will fail WGA, even though it is legal. You should
>>
>>then contact Microsoft and have them correct the problem.
>>
>>Your logs will provide some explanation as to why update failed. I
>>have
>>encountered computers which had similar errors; in those cases the
>>logs
>>reported corrupt catalog as the problem. Apparently that is a generic
>>
>>term the program uses when it can't give you a real answer. It could
>>be
>>something as simple as a corrupt catalog - different version than the
>>OS
>>or complex enough to enlist the assistance of Microsoft support. As a
>>
>>security issue, it should qualify as a no fee support call.
>>
>>"k.horrex@ntlworld.com" k.horrexntlworld.com.2b52c20@vistabanter.com
>>wrote in message news:k.horrexntlworld.com.2b52c20@vistabanter.com. ..
>>-
>>
>>i have a vista pc.since acquiring it,it has never ever downloaded
>>updates even though it is set up to do it automatically.they all show
>>as failed.As i write this,windows security centre is not responding
>>as
>>usual.Sometimes task manager will close it,but task manager has no
>>minimize or close tab itself.Any help appreciated.
>>
>>
>>
>>
>>--
>>k.horrex@ntlworld.com-
>>--
>
>
> brand new computer with bullguard pre installed.
>
>
>
>
MowGreen [MVP]
Guest
Posts: n/a
 
Re: cannot update
Posted: 07-07-2008, 08:15 PM
You're right, the OP never mentioned the specifics. Just wanted to
ensure that anyone who reads this knows that MS *will* provide Security
updates whether a system is WGAed or not.

BTW, the OP posted that the system was purchased new which means the OEM
is supposed to support it.
Note the word "supposed" <w>

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============



Beoweolf wrote:
> True.
>
> That's why I asked. Note that the OP mentioned "since acquiring"?
> Acquire can mean several things - any thing from purchasing a new (or
> used) computer...to accepting a gift. In particular a used computer or
> gift may share a key, if the original owner transferred the PID and did
> not clear the old PC.
>
> If he has said something along the lines of I got a new computer that
> has never updated, my response may have taken that into account.
>
> Had to start the question somewhere, just wanted to rule out the
> possibility of PID contention.
>
>
> "MowGreen [MVP]" <mowgreen@nowandzen.com> wrote in message
> news:esR1H7t3IHA.3388@TK2MSFTNGP05.phx.gbl...
>
>> A system that does not pass WGA will still be offered Security updates.
>> Something is amiss with the OS if it has never updated successfully OOB.
>>
>> MowGreen [MVP 2003-2008]
>> ===============
>> *-343-* FDNY
>> Never Forgotten
>> ===============
>>
>>
>>
>> Beoweolf wrote:
>>
>>> I have to ask. Are you certain the PC is legal? Windows Genuine
>>> advantage (WGA) will not update a computer it does not believe is
>>> legal. On occasion a computer will fail WGA, even though it is legal.
>>> You should then contact Microsoft and have them correct the problem.
>>>
>>> Your logs will provide some explanation as to why update failed. I
>>> have encountered computers which had similar errors; in those cases
>>> the logs reported corrupt catalog as the problem. Apparently that is
>>> a generic term the program uses when it can't give you a real answer.
>>> It could be something as simple as a corrupt catalog - different
>>> version than the OS or complex enough to enlist the assistance of
>>> Microsoft support. As a security issue, it should qualify as a no fee
>>> support call.
>>>
>>> "k.horrex@ntlworld.com"
>>> <k.horrexntlworld.com.2b52c20@vistabanter.com> wrote in message
>>> news:k.horrexntlworld.com.2b52c20@vistabanter.com. ..
>>>
>>>>
>>>> i have a vista pc.since acquiring it,it has never ever downloaded
>>>> updates even though it is set up to do it automatically.they all show
>>>> as failed.As i write this,windows security centre is not responding as
>>>> usual.Sometimes task manager will close it,but task manager has no
>>>> minimize or close tab itself.Any help appreciated.
>>>>
>>>>
>>>>
>>>>
>>>> --
>>>> k.horrex@ntlworld.com
>>>
>>>
 
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