Canon C3500 Mulitpass will not work on Windows XP

Posted: 12-29-2003, 12:06 AM

Debjimlau

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Posts: n/a

We received a new Dell PC ( with Windows XP)for the Holidays, Our Printer worked fine on the old one ( windows 98) I have been working on geting the printer set up since the 25th, I have e-maied canon( no response), I have down loaded all the driver updates that they had on the canon web site. I have called Dell, I have down loaded every windows update that was needed, I have checked the cables, The multi pass works fine because I can copy, and fax . it works as long as I don't work thru the PC.I have the little Icon for the desk top manager but it has a big red X, and the warning saysdevice unavailable,, I also get a message Monitr32.exe is not found, and error loading w95inf32.dll, I need detailed sreps ion how to solve this problem. Can anyone help?? Thanks

Responses to "Canon C3500 Mulitpass will not work on Windows XP"

Cari MS-MVP

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Re: Canon C3500 Mulitpass will not work on Windows XP

Posted: 12-29-2003, 01:19 AM

Do one more COMPLETE uninstall and reinstall.....

http://www.coribright.com/windows/Article%20One.htm

Then download Files 1 thru 7 called C3500_XP....from the Canon website at
http://www.usa.canon.com/html/conCpr...3500&item=7011

and install them. They will tell you when you connect the C3500 to the PC.

Cari
www.coribright.com

"Debjimlau" <anonymous@discussions.microsoft.com> wrote in message
news:C0721561-64F9-4B0E-AEE6-974CB8EEFBED@microsoft.com...

> We received a new Dell PC ( with Windows XP)for the Holidays, Our Printer
> worked fine on the old one ( windows 98) I have been working on geting the
> printer set up since the 25th, I have e-maied canon( no response), I have
> down loaded all the driver updates that they had on the canon web site. I
> have called Dell, I have down loaded every windows update that was needed,
> I have checked the cables, The multi pass works fine because I can copy,
> and fax . it works as long as I don't work thru the PC.I have the little
> Icon for the desk top manager but it has a big red X, and the warning
> saysdevice unavailable,, I also get a message Monitr32.exe is not found,
> and error loading w95inf32.dll, I need detailed sreps ion how to solve
> this problem. Can anyone help?? Thanks

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