Can't burn music CD using iTunes

I don't know when this problem developed but it's been months since I
was last able to burn a CD from iTunes. I'm running XP Pro and I keep
getting the message "can't recognize burner or software" (or words to
this effect). I have a Sony DRU-710A DVD burner which is listed on
Apple's list of compatible devices. I have entered this problem on
Apple's web site and have gotten no response. I told them that I will
not purchase any more music thru iTunes until this problem is fixed.

I am totally up to date on my updates (including one that popped up
automatically the day after I submitted the problem to Apple - a
coincidence???)

I don't know about anyone else out there but my experiences with Apple
have been terrible. They make good products but who wants to deal with

their attitude?

I work with special needs kids who respond very favorably to certain
types of music and iTunes has been a big help up till now. I need to
be able to burn CDs for this new school year (and yes, I know about the

7 copy limit - I can't even burn one copy).

Any help will be greatly appreciated.

Terry