can't install Epson Stylus C62

>I recently bought a brand new Dell with Windows XP. I
> tried to install my new Epson Stylus C62, but am having a
> strange problem. The computer cannot seem to recognize
> that the printer is plugged in. I have tried both parallel
> and USB ports. I have tried manually installing, as well
> as through the CD that comes with the printer. I have
> downloaded the XP service packs to no avail. I have tried
> everything that Dell Customer Service told me to try
> (which were the things that I had already tried as
> mentioned above). The computer has no trouble recognizing
> the mouse that is plugged in the other USB port, but when
> I tried plugging the printer into that port, the computer
> once again said that I couldn't detect any printer. I'm at
> the end of my rope - not to mention the final semester at
> University, where a printer really is a necessity!
> HELP!