Can't install printer software

Posted: 12-13-2003, 04:11 PM
I cannot reinstall my HP k60 - keep getting already
installed msg. XP control panel/add-remove programs
indicates that the K60 software is still on the computer,
but won't give the change/remove options. There are no K60
files in directories and I have cleaned the registery per
HP support's guidance - no change. Norton clean sweep gives
nothing also.


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Responses to "Can't install printer software"

Mary Sauer
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Re: Can't install printer software
Posted: 12-13-2003, 05:00 PM
Have you tried deleting the printer from the printer folder? Or installing the driver
in safe mode.

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Mary Sauer MS MVP
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"listeningforlife" <listeningforlife@hotmail.com> wrote in message
news:vSGCb.530158$HS4.4051247@attbi_s01...
> I cannot reinstall my HP k60 - keep getting already
> installed msg. XP control panel/add-remove programs
> indicates that the K60 software is still on the computer,
> but won't give the change/remove options. There are no K60
> files in directories and I have cleaned the registery per
> HP support's guidance - no change. Norton clean sweep gives
> nothing also.
>
>

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Kent_dieGo
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Re: Can't install printer software
Posted: 12-13-2003, 07:40 PM
> I cannot reinstall my HP k60 - keep getting already
> installed msg. XP control panel/add-remove programs
> indicates that the K60 software is still on the computer,
> but won't give the change/remove options. There are no K60
> files in directories and I have cleaned the registery per
> HP support's guidance - no change. Norton clean sweep gives
> nothing also.
>
Is this a USB or parallel printer? If parallel port, go into BIOS setup and
look at configuration of port, make ECP or at least bi-directional. Plug and
play should see printer if on and connected at start up. Sometimes you can
go into C:\Windows\inf folder and delete inf file for a device so you can
re-install.

-Kent


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