Can't install printer software

Posted: 12-13-2003, 04:11 PM

listeningforlife

Guest
Posts: n/a

I cannot reinstall my HP k60 - keep getting already
installed msg. XP control panel/add-remove programs
indicates that the K60 software is still on the computer,
but won't give the change/remove options. There are no K60
files in directories and I have cleaned the registery per
HP support's guidance - no change. Norton clean sweep gives
nothing also.

Responses to "Can't install printer software"

Mary Sauer

Guest
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Re: Can't install printer software

Posted: 12-13-2003, 05:00 PM

Have you tried deleting the printer from the printer folder? Or installing the driver
in safe mode.

--
Mary Sauer MS MVP
http://office.microsoft.com/clipart/
http://www.mvps.org/msauer/getting_started.htm
news://msnews.microsoft.com
"listeningforlife" <listeningforlife@hotmail.com> wrote in message
news:vSGCb.530158$HS4.4051247@attbi_s01...

> I cannot reinstall my HP k60 - keep getting already
> installed msg. XP control panel/add-remove programs
> indicates that the K60 software is still on the computer,
> but won't give the change/remove options. There are no K60
> files in directories and I have cleaned the registery per
> HP support's guidance - no change. Norton clean sweep gives
> nothing also.
>
>

Kent_dieGo

Guest
Posts: n/a

Re: Can't install printer software

Posted: 12-13-2003, 07:40 PM

> I cannot reinstall my HP k60 - keep getting already

> installed msg. XP control panel/add-remove programs
> indicates that the K60 software is still on the computer,
> but won't give the change/remove options. There are no K60
> files in directories and I have cleaned the registery per
> HP support's guidance - no change. Norton clean sweep gives
> nothing also.
>

Is this a USB or parallel printer? If parallel port, go into BIOS setup and
look at configuration of port, make ECP or at least bi-directional. Plug and
play should see printer if on and connected at start up. Sometimes you can
go into C:\Windows\inf folder and delete inf file for a device so you can
re-install.

-Kent

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