Can't re-install fax service in XP

Hi Russ,

Thanks for the information, I tried the steps outlined in KB Article 278316
but this didn't work. As a result of folowing these steps I still have a file
called C:\WINDOWS\security\Database\secedit.old

The error message that appears in the file
C:\Windows\Security\logs\scecomp.log is as follows:

04/18/2006 20:42:04 Error=2 Update Service
Fax
Security=DA;;LCRP;;;WD)(A;;CCLCSWRPWPDTLOCRRC;;; SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWL OCRRC;;;AU)(A;;CCLCSWRPWPDTLOCRRC;;;PU)

I don't know how to access the hotfix? Have I followed your instructions or
have I missed something?


"Russ Valentine [MVP-Outlook]" wrote:

> This problem appears to occur because the security data base is corrupted as
> documented here:
> http://support.microsoft.com/kb/884018/EN-US/
>
> Try the relevant hotfix.
> --
> Russ Valentine
> [MVP-Outlook]
> "Evan M" <Evan M@discussions.microsoft.com> wrote in message
> news:FD4AD8B2-9697-4FBE-803E-5973C9BA94B1@microsoft.com...

> > The XP fax service has been working fine until recently when it would hang
> > when trying to print to the fax printer. I tried uninstalling using
> > Windows
> > Components Wizard and then re-installing. The re-install goes through the
> > motions and says that it was successful, however the Fax Services in
> > Windows
> > Components Wizard is still unticked and no fax printer is installed.
> >
> > The re-install does not give any error messages or seek files from a CD. I
> > am running Windows XP Pro, with SP2.
> >
> > If you require any specific log files than can you please provide me the
> > path and filename so that I can find them

>
>
>

You must call Microsoft to obtain hotfixes.
--
Russ Valentine
[MVP-Outlook]
"Evan M" <EvanM@discussions.microsoft.com> wrote in message
news:71A23DEC-7381-46DA-A7BE-76C61E9D5C64@microsoft.com...

> Hi Russ,
>
> Thanks for the information, I tried the steps outlined in KB Article
> 278316
> but this didn't work. As a result of folowing these steps I still have a
> file
> called C:\WINDOWS\security\Database\secedit.old
>
> The error message that appears in the file
> C:\Windows\Security\logs\scecomp.log is as follows:
>
> 04/18/2006 20:42:04 Error=2 Update Service
> Fax
> Security=DA;;LCRP;;;WD)(A;;CCLCSWRPWPDTLOCRRC;;; SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWL OCRRC;;;AU)(A;;CCLCSWRPWPDTLOCRRC;;;PU)
>
> I don't know how to access the hotfix? Have I followed your instructions
> or
> have I missed something?
>
>
> "Russ Valentine [MVP-Outlook]" wrote:
>

>> This problem appears to occur because the security data base is corrupted
>> as
>> documented here:
>> http://support.microsoft.com/kb/884018/EN-US/
>>
>> Try the relevant hotfix.
>> --
>> Russ Valentine
>> [MVP-Outlook]
>> "Evan M" <Evan M@discussions.microsoft.com> wrote in message
>> news:FD4AD8B2-9697-4FBE-803E-5973C9BA94B1@microsoft.com...

>> > The XP fax service has been working fine until recently when it would
>> > hang
>> > when trying to print to the fax printer. I tried uninstalling using
>> > Windows
>> > Components Wizard and then re-installing. The re-install goes through
>> > the
>> > motions and says that it was successful, however the Fax Services in
>> > Windows
>> > Components Wizard is still unticked and no fax printer is installed.
>> >
>> > The re-install does not give any error messages or seek files from a
>> > CD. I
>> > am running Windows XP Pro, with SP2.
>> >
>> > If you require any specific log files than can you please provide me
>> > the
>> > path and filename so that I can find them

>>
>>
>>

Hi Russ,

I contacted Microsoft, unfortunately the Hot Fix was not appropriate for my
issue. They took me through a number of different things including registry
changes, repair processes etc. None of them worked.

I thought I would get back to you with what did work. Norton Internet
Security/Antivirus 2006 needed to be disabled before running the Microsoft
components wizard.

"Russ Valentine [MVP-Outlook]" wrote:

> You must call Microsoft to obtain hotfixes.
> --
> Russ Valentine
> [MVP-Outlook]
> "Evan M" <EvanM@discussions.microsoft.com> wrote in message
> news:71A23DEC-7381-46DA-A7BE-76C61E9D5C64@microsoft.com...

> > Hi Russ,
> >
> > Thanks for the information, I tried the steps outlined in KB Article
> > 278316
> > but this didn't work. As a result of folowing these steps I still have a
> > file
> > called C:\WINDOWS\security\Database\secedit.old
> >
> > The error message that appears in the file
> > C:\Windows\Security\logs\scecomp.log is as follows:
> >
> > 04/18/2006 20:42:04 Error=2 Update Service
> > Fax
> > Security=DA;;LCRP;;;WD)(A;;CCLCSWRPWPDTLOCRRC;;; SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWL OCRRC;;;AU)(A;;CCLCSWRPWPDTLOCRRC;;;PU)
> >
> > I don't know how to access the hotfix? Have I followed your instructions
> > or
> > have I missed something?
> >
> >
> > "Russ Valentine [MVP-Outlook]" wrote:
> >

> >> This problem appears to occur because the security data base is corrupted
> >> as
> >> documented here:
> >> http://support.microsoft.com/kb/884018/EN-US/
> >>
> >> Try the relevant hotfix.
> >> --
> >> Russ Valentine
> >> [MVP-Outlook]
> >> "Evan M" <Evan M@discussions.microsoft.com> wrote in message
> >> news:FD4AD8B2-9697-4FBE-803E-5973C9BA94B1@microsoft.com...
> >> > The XP fax service has been working fine until recently when it would
> >> > hang
> >> > when trying to print to the fax printer. I tried uninstalling using
> >> > Windows
> >> > Components Wizard and then re-installing. The re-install goes through
> >> > the
> >> > motions and says that it was successful, however the Fax Services in
> >> > Windows
> >> > Components Wizard is still unticked and no fax printer is installed.
> >> >
> >> > The re-install does not give any error messages or seek files from a
> >> > CD. I
> >> > am running Windows XP Pro, with SP2.
> >> >
> >> > If you require any specific log files than can you please provide me
> >> > the
> >> > path and filename so that I can find them
> >>
> >>
> >>

>
>
>

For the most part all Norton Product disable Windows XP Fax in one way or
another.
--
Russ Valentine
[MVP-Outlook]
"Evan M" <EvanM@discussions.microsoft.com> wrote in message
news:B64EC757-E1E6-4D6F-817A-73239A2DED97@microsoft.com...

> Hi Russ,
>
> I contacted Microsoft, unfortunately the Hot Fix was not appropriate for
> my
> issue. They took me through a number of different things including
> registry
> changes, repair processes etc. None of them worked.
>
> I thought I would get back to you with what did work. Norton Internet
> Security/Antivirus 2006 needed to be disabled before running the Microsoft
> components wizard.
>
> "Russ Valentine [MVP-Outlook]" wrote:
>

>> You must call Microsoft to obtain hotfixes.
>> --
>> Russ Valentine
>> [MVP-Outlook]
>> "Evan M" <EvanM@discussions.microsoft.com> wrote in message
>> news:71A23DEC-7381-46DA-A7BE-76C61E9D5C64@microsoft.com...

>> > Hi Russ,
>> >
>> > Thanks for the information, I tried the steps outlined in KB Article
>> > 278316
>> > but this didn't work. As a result of folowing these steps I still have
>> > a
>> > file
>> > called C:\WINDOWS\security\Database\secedit.old
>> >
>> > The error message that appears in the file
>> > C:\Windows\Security\logs\scecomp.log is as follows:
>> >
>> > 04/18/2006 20:42:04 Error=2 Update Service
>> > Fax
>> > Security=DA;;LCRP;;;WD)(A;;CCLCSWRPWPDTLOCRRC;;; SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWL OCRRC;;;AU)(A;;CCLCSWRPWPDTLOCRRC;;;PU)
>> >
>> > I don't know how to access the hotfix? Have I followed your
>> > instructions
>> > or
>> > have I missed something?
>> >
>> >
>> > "Russ Valentine [MVP-Outlook]" wrote:
>> >
>> >> This problem appears to occur because the security data base is
>> >> corrupted
>> >> as
>> >> documented here:
>> >> http://support.microsoft.com/kb/884018/EN-US/
>> >>
>> >> Try the relevant hotfix.
>> >> --
>> >> Russ Valentine
>> >> [MVP-Outlook]
>> >> "Evan M" <Evan M@discussions.microsoft.com> wrote in message
>> >> news:FD4AD8B2-9697-4FBE-803E-5973C9BA94B1@microsoft.com...
>> >> > The XP fax service has been working fine until recently when it
>> >> > would
>> >> > hang
>> >> > when trying to print to the fax printer. I tried uninstalling using
>> >> > Windows
>> >> > Components Wizard and then re-installing. The re-install goes
>> >> > through
>> >> > the
>> >> > motions and says that it was successful, however the Fax Services in
>> >> > Windows
>> >> > Components Wizard is still unticked and no fax printer is installed.
>> >> >
>> >> > The re-install does not give any error messages or seek files from a
>> >> > CD. I
>> >> > am running Windows XP Pro, with SP2.
>> >> >
>> >> > If you require any specific log files than can you please provide me
>> >> > the
>> >> > path and filename so that I can find them
>> >>
>> >>
>> >>

>>
>>
>>

Evan wrote:

--------

Hi Russ,

Thanks for the information, I tried the steps outlined in KB Article
278316
but this didn't work. As a result of folowing these steps I still have
a file
called C:\WINDOWS\security\Database\secedit.old


The error message that appears in the file
C:\Windows\Security\logs\scecomp.log is as follows:


04/18/2006 20:42:04 Error=2 Update Service
Fax

Security=DA;;LCRP;;;WD)(A;;CCLCSWRPWPDTLOCRRC;;; SY)(A;;CCDCLCSWRPWPDTLOCR*SDRCWDWO;;;BA)(A;;CCLCSW LOCRRC;;;AU)(A;;CCLCSWRPWPDTLOCRRC;;;PU)



I don't know how to access the hotfix? Have I followed your
instructions or
have I missed something?


----------------

<RANT>
No, no, no! Use the hotfix!
</RANT>

KB Article 278316 is for Windows 2000 systems only. KB Article 844108
doesn't mention that. You have to read *though* 278316 and see which
systems it is applicable to in order to realize that. 278316 should be
edited., IMHO>

You have to tell them, no, I don't want support, I want the hotfix.
Then they give it to you. It's easy. Takes a little schmoozing, though.

I am installing the hotfix soon. I am going to research it a bit before
I execute it.

Doug Goncz
Replikon Research
Falls Church, VA 22044-0394

Well, that was disappointing. The hotfix didn't come with instructions.
It unzipped into two executables. Which to install first? So I asked
via email. They said to call.

Melinda transferred me to Byron. Byron transferred me to Lucy. Lucy
said the case was closed and that she could'n't help. So I called back
and I am talking with Logan now, who says he is going to put me through
to the XP group.

I'll report later.

Doug

Doug Goncz wrote:

> Evan wrote:
>
> --------
>
> Hi Russ,
>
> Thanks for the information, I tried the steps outlined in KB Article
> 278316
> but this didn't work. As a result of folowing these steps I still have
> a file
> called C:\WINDOWS\security\Database\secedit.old
>
>
> The error message that appears in the file
> C:\Windows\Security\logs\scecomp.log is as follows:
>
>
> 04/18/2006 20:42:04 Error=2 Update Service
> Fax
>
> Security=DA;;LCRP;;;WD)(A;;CCLCSWRPWPDTLOCRRC;;; SY)(A;;CCDCLCSWRPWPDTLOCR*SDRCWDWO;;;BA)(A;;CCLCSW LOCRRC;;;AU)(A;;CCLCSWRPWPDTLOCRRC;;;PU)
>
>
>
> I don't know how to access the hotfix? Have I followed your
> instructions or
> have I missed something?
>
>
> ----------------
>
> <RANT>
> No, no, no! Use the hotfix!
> </RANT>
>
> KB Article 278316 is for Windows 2000 systems only. KB Article 844108
> doesn't mention that. You have to read *though* 278316 and see which
> systems it is applicable to in order to realize that. 278316 should be
> edited., IMHO>
>
> You have to tell them, no, I don't want support, I want the hotfix.
> Then they give it to you. It's easy. Takes a little schmoozing, though.
>
> I am installing the hotfix soon. I am going to research it a bit before
> I execute it.
>
> Doug Goncz
> Replikon Research
> Falls Church, VA 22044-0394

OK, I am faxing again!

Bonnie at Microsoft got me straightened out. She had me do a clean
boot, and I was able to install, then use Fax Services just like that.
The hotfix didn't do anything as far as I could tell. Some program I
have installed is interfering with fax.

Now, to progress from the clean boot to the usual system, I will divide
and conquer; that is, I will turn off half my services or start up
items, and see which half has the offender, then turn off half of that
half. It's going to take a while.

At least the basics work. And my computer is faster now. I wonder what
all those services do?

Doug

You must call Microsoft to obtain hotfixes and the instructions for how to
install them.
--
Russ Valentine
[MVP-Outlook]
"Doug Goncz" <DGoncz@aol.com> wrote in message
news:1151416773.131899.262470@u72g2000cwu.googlegr oups.com...
Evan wrote:

--------

Hi Russ,

Thanks for the information, I tried the steps outlined in KB Article
278316
but this didn't work. As a result of folowing these steps I still have
a file
called C:\WINDOWS\security\Database\secedit.old


The error message that appears in the file
C:\Windows\Security\logs\scecomp.log is as follows:


04/18/2006 20:42:04 Error=2 Update Service
Fax

Security=DA;;LCRP;;;WD)(A;;CCLCSWRPWPDTLOCRRC;;; SY)(A;;CCDCLCSWRPWPDTLOCR*SDRCWDWO;;;BA)(A;;CCLCSW LOCRRC;;;AU)(A;;CCLCSWRPWPDTLOCRRC;;;PU)



I don't know how to access the hotfix? Have I followed your
instructions or
have I missed something?


----------------

<RANT>
No, no, no! Use the hotfix!
</RANT>

KB Article 278316 is for Windows 2000 systems only. KB Article 844108
doesn't mention that. You have to read *though* 278316 and see which
systems it is applicable to in order to realize that. 278316 should be
edited., IMHO>

You have to tell them, no, I don't want support, I want the hotfix.
Then they give it to you. It's easy. Takes a little schmoozing, though.

I am installing the hotfix soon. I am going to research it a bit before
I execute it.

Doug Goncz
Replikon Research
Falls Church, VA 22044-0394