Can't set up XP faxing

Start here:

http://members.shaw.ca/bsanders/FAQFAX.htm#_Toc88835132
2. Why can't the XP Fax Installation Program find the Installation Files?

In this case, it sounds like the security data base is corrupted as
documented here:

http://support.microsoft.com/kb/884018/EN-US/
You cannot add a Windows component in Windows XP

You can either:

1. Get the hotfix mentioned in the KB article and install it. Microsoft
usually waives any charges for support calls to get supported hotfixes
listed in Knowledge Base articles.

2. Try this procedure using the Esentutl.exe utility mentioned in the KB
article to recover from security database corruption:

http://h10025.www1.hp.com/ewfrf/wc/g...name=c00270202
HP and Compaq Notebook PCs: Unable to Install Windows XP Fax Software

Note that Microsoft does NOT recommend that you use the Esentutl.exe utility
and would prefer you try the hotfix.

Hal
--
Hal Hostetler, CPBE -- hhh@kvoa.com
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

"Teocuitlatl" <Teocuitlatl@discussions.microsoft.com> wrote in message
news:2CE4C38A-945C-4867-908F-7AF6B7B93029@microsoft.com...

> I have the Windows XP disk and I updated to SP1 and 2 via on line download
> long ago and everything is going well. I used to have an HP Office Jet

600

> All in One attached to this machine, but moved it to another. All the HP
> Office Jet software (which includes faxing) is still, however, installed.

I

> would like to keep it installed. in case I want to switch the HP All in

One

> back to this machine...
>
> When I now try to set up XP faxing on this machine, I run into a

consistent

> problem. The set up wizard asks me to find files, whether on the Windows

XP

> disk or in the directory servicepack/i386....the files are all there, but

the

> wizard says they cannot be copied. Because the files can't be copied, the
> wizard won't proceed and the faxing service won't install. How do I

solve

> this problem?
>
> Thanks.
>