cd/dvd not usable after downloading windows updates

Posted: 03-05-2008, 02:18 AM

woody

Guest
Posts: n/a

After downloading Windows updates and driver updates, my cd/dvd player does
not work. I cannot install my printer or camara software because the player
will not open. I took it to Frys (where I purchased)and was charged for a
diagnostics test which they stated was not a hardware problem, but a software
problem which the warranty did not cover. They then charged another fee for
putting my computer back to factory condition. The total cost being about
$140.00. This is a new computer purchased for Christmas 2007. After getting
it back home from Frys and hooked up, I was prompted to download Windows
updates. The same thing happened. I cannot use my cd/dvd device. Could you
please help me?

Responses to "cd/dvd not usable after downloading windows updates"

Colin Barnhorst

Guest
Posts: n/a

Re: cd/dvd not usable after downloading windows updates

Posted: 03-05-2008, 03:19 AM

Please use the Microsoft support for updates. It is free support regardless
of whether you are eligible for other kinds of support. Use the links in
Windows Update to reach the WU support. You can also use the
microsoft.public.windowsupdate newsgroup for assistance.

"woody" <woody@discussions.microsoft.com> wrote in message
news:57FC0076-FCC4-4441-AC7F-FC0D350CCC43@microsoft.com...

> After downloading Windows updates and driver updates, my cd/dvd player
> does
> not work. I cannot install my printer or camara software because the
> player
> will not open. I took it to Frys (where I purchased)and was charged for a
> diagnostics test which they stated was not a hardware problem, but a
> software
> problem which the warranty did not cover. They then charged another fee
> for
> putting my computer back to factory condition. The total cost being about
> $140.00. This is a new computer purchased for Christmas 2007. After
> getting
> it back home from Frys and hooked up, I was prompted to download Windows
> updates. The same thing happened. I cannot use my cd/dvd device. Could
> you
> please help me?
>

widmerro

Guest
Posts: n/a

RE: cd/dvd not usable after downloading windows updates

Posted: 03-05-2008, 04:39 AM

I have taken my computer to best buy three time for the same thing, unable to
get cd drives operating. They do something and it works for a day. When I go
into the control panel I am given an error code 10??? Do I have to buy a nedw
device?

"woody" wrote:

> After downloading Windows updates and driver updates, my cd/dvd player does
> not work. I cannot install my printer or camara software because the player
> will not open. I took it to Frys (where I purchased)and was charged for a
> diagnostics test which they stated was not a hardware problem, but a software
> problem which the warranty did not cover. They then charged another fee for
> putting my computer back to factory condition. The total cost being about
> $140.00. This is a new computer purchased for Christmas 2007. After getting
> it back home from Frys and hooked up, I was prompted to download Windows
> updates. The same thing happened. I cannot use my cd/dvd device. Could you
> please help me?
>

LinkBack

Thread Tools

Display Modes

« Previous Thread | Next Thread »

Thread Tools
Show Printable Version Email this Page
Display Modes
Switch to Linear Mode Hybrid Mode Switch to Threaded Mode

Posting Rules
You may not post new threads You may post replies You may not post attachments You may not edit your posts BB code is On Smilies are On [IMG] code is On HTML code is Off Trackbacks are On Pingbacks are On Refbacks are On

Forum Jump

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Downloading windows updates	Myra	Windows XP Performance & Maintenance	1	12-30-2003 07:52 AM
Downloading Windows Updates ... (??)	Neil Zakaria	Windows XP Security & Administration	1	11-11-2003 12:36 AM
Downloading Windows Updates	Elisabeta	Windows XP Security & Administration	1	09-16-2003 09:50 PM
Downloading Windows XP Updates	Chris Lanier	Windows XP	1	07-24-2003 02:54 AM
downloading updates for windows xp	Teresa Dewey	Windows XP Security & Administration	0	07-18-2003 12:00 AM