Correct drivers still don't drive

My mouse and keyboard are not working.

The mouse is frozen, and the keyboard tabs only work to one level i.e get to
Control Panel | System, but will only go left/right and not up/down, so I
cannot access device manager.

What can I do?

ADA

Are the drivers XP compatible, is the manufacturer supporting the device in
XP? If yes, what you need to do is contact the manufacturer for assistance
as this is their issue.

--
Michael Solomon MS-MVP
Windows Shell/User
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/

"A.D.A." <A.D.A@fakedmsn.com> wrote in message
news:OX6P9nEvDHA.2492@TK2MSFTNGP12.phx.gbl...

> My mouse and keyboard are not working.
>
> The mouse is frozen, and the keyboard tabs only work to one level i.e get

to

> Control Panel | System, but will only go left/right and not up/down, so I
> cannot access device manager.
>
> What can I do?
>
> ADA
>
>

I've done that. Apart from suggesting I update the driver, there are the
instructions which I can't follow because these need the arrows on the
keyboard to go crosswise, while mine can only go up or down.


"Michael Solomon (MS-MVP Windows Shell/User)" <user@#notme.com> ¦b¶l¥ó
news:Op1gc4EvDHA.2880@tk2msftngp13.phx.gbl ¤¤¼¶¼g...

> Are the drivers XP compatible, is the manufacturer supporting the device

in

> XP? If yes, what you need to do is contact the manufacturer for

assistance

> as this is their issue.
>
> --
> Michael Solomon MS-MVP
> Windows Shell/User
> Backup is a PC User's Best Friend
> DTS-L.Org: http://www.dts-l.org/
>
> "A.D.A." <A.D.A@fakedmsn.com> wrote in message
> news:OX6P9nEvDHA.2492@TK2MSFTNGP12.phx.gbl...

get

> to

I

>
>

It's not an XP issue, the issue is with the hardware or the drivers or the
update routine, only the manufacturer can help you with this.

--
Michael Solomon MS-MVP
Windows Shell/User
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/

"A.D.A." <A.D.A@fakedmsn.com> wrote in message
news:#j06rFGvDHA.2456@TK2MSFTNGP12.phx.gbl...

> I've done that. Apart from suggesting I update the driver, there are the
> instructions which I can't follow because these need the arrows on the
> keyboard to go crosswise, while mine can only go up or down.
>
>
> "Michael Solomon (MS-MVP Windows Shell/User)" <user@#notme.com> ¦b¶l¥ó
> news:Op1gc4EvDHA.2880@tk2msftngp13.phx.gbl ¤¤¼¶¼g...

> in

> assistance

> get

so

> I

>
>