Crash When Printing From Any Program

Thanks for the suggestion, Cari.

Unfortunately, this did not work. Well, it did work initially, but when I
restarted the machine, it returned to its old ways.

I disconnected the printer by temporarily disabling the network connection
(as I said, it is a networked printer). Then, I deleted the printer from the
"Printers and Faxes" window and also removed the driver from the "Print
Server Properties" dialog box. Next, I restarted the computer and
immediately readded the printer, using the newly downloaded driver from HP.

I tried to print from Notepad, and it worked without a hitch. I did the
same from Word 2007, and that worked fine, too.

I then restarted the machine. Then, I again tried printing from Notepad --
it crashed, just as it did before. The same happened with Word 2007.

Here is something else I noticed: if I restart the Printer Spooler service
(using "services.msc"), I can print one time (and one time only) again.
Then, it begins to exhibit the problem again once I try to print.

Here are some events from Event Viewer, for what it's worth:

Event Type: Error
Event Source: Microsoft Office 12
Event Category: None
Event ID: 1000
Date: 1/15/2009
Time: 2:22:10 PM
User: N/A
Computer: B4_R41_C01
Description:
Faulting application winword.exe, version 12.0.6331.5000, stamp 48fa27b4,
faulting module hpc6r5r1.dll, version 0.3.1537.66, stamp 47f64c73, debug? 0,
fault address 0x00014fce.


------------------------------------------


Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 1/15/2009
Time: 2:37:51 PM
User: N/A
Computer: B4_R41_C01
Description:
Hanging application notepad.exe, version 5.1.2600.5512, hang module hungapp,
version 0.0.0.0, hang address 0x00000000.


"Cari (MS-MVP)" wrote:

> The crash of the spooler is the clue. You have corrupted printer drivers.
> Uninstall and reinstall them.
> http://www.coribright.com/windows/Article_One.htm
>
> Do NOT miss out Step 4. If you do, you will simply end up reinstalling the
> corrupted drivers.

Update: It seems now that the crashes are somewhat random. I can print
successfully approximately two times out of ten. I cannot understand this
problem at all.

the HP driver hpc6r5r1.dll

> Faulting application winword.exe, version 12.0.6331.5000, stamp 48fa27b4,
> faulting module hpc6r5r1.dll, version 0.3.1537.66, stamp 47f64c73, debug?
> 0,
> fault address 0x00014fce.
>

is corrupting memory of the process in which it is loaded thus causing the
termination of the process.

Can you open the printer properties and get an explorer popup stating some
of the pages cannot be loaded?

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

"Jason Freeman" <JasonFreeman@discussions.microsoft.com> wrote in message
news:5446E8AD-CE45-45FE-893F-900AD36E40C8@microsoft.com...

> Thanks for the suggestion, Cari.
>
> Unfortunately, this did not work. Well, it did work initially, but when I
> restarted the machine, it returned to its old ways.
>
> I disconnected the printer by temporarily disabling the network connection
> (as I said, it is a networked printer). Then, I deleted the printer from
> the
> "Printers and Faxes" window and also removed the driver from the "Print
> Server Properties" dialog box. Next, I restarted the computer and
> immediately readded the printer, using the newly downloaded driver from
> HP.
>
> I tried to print from Notepad, and it worked without a hitch. I did the
> same from Word 2007, and that worked fine, too.
>
> I then restarted the machine. Then, I again tried printing from
> Notepad --
> it crashed, just as it did before. The same happened with Word 2007.
>
> Here is something else I noticed: if I restart the Printer Spooler service
> (using "services.msc"), I can print one time (and one time only) again.
> Then, it begins to exhibit the problem again once I try to print.
>
> Here are some events from Event Viewer, for what it's worth:
>
> Event Type: Error
> Event Source: Microsoft Office 12
> Event Category: None
> Event ID: 1000
> Date: 1/15/2009
> Time: 2:22:10 PM
> User: N/A
> Computer: B4_R41_C01
> Description:
> Faulting application winword.exe, version 12.0.6331.5000, stamp 48fa27b4,
> faulting module hpc6r5r1.dll, version 0.3.1537.66, stamp 47f64c73, debug?
> 0,
> fault address 0x00014fce.
>
>
> ------------------------------------------
>
>
> Event Type: Error
> Event Source: Application Hang
> Event Category: (101)
> Event ID: 1002
> Date: 1/15/2009
> Time: 2:37:51 PM
> User: N/A
> Computer: B4_R41_C01
> Description:
> Hanging application notepad.exe, version 5.1.2600.5512, hang module
> hungapp,
> version 0.0.0.0, hang address 0x00000000.
>
>
> "Cari (MS-MVP)" wrote:
>

>> The crash of the spooler is the clue. You have corrupted printer
>> drivers.
>> Uninstall and reinstall them.
>> http://www.coribright.com/windows/Article_One.htm
>>
>> Do NOT miss out Step 4. If you do, you will simply end up reinstalling
>> the
>> corrupted drivers.

Alan, I'm not at work at the moment, so I will give you a more definitive
answer tomorrow morning. Having said that, I believe I was able to
successfully go into all the properties tabs for the printer, like
"General,""Sharing," "Tabs,"etc.

Nonetheless, let's assume that I try it tomorrow and it does indeed say that
some cannot be loaded. What would that indicate and what would I do about it?

Thanks!


"Alan Morris [MSFT]" wrote:

> the HP driver hpc6r5r1.dll

> > Faulting application winword.exe, version 12.0.6331.5000, stamp 48fa27b4,
> > faulting module hpc6r5r1.dll, version 0.3.1537.66, stamp 47f64c73, debug?
> > 0,
> > fault address 0x00014fce.
> >

>
> is corrupting memory of the process in which it is loaded thus causing the
> termination of the process.
>
> Can you open the printer properties and get an explorer popup stating some
> of the pages cannot be loaded?

I pinged the HP print driver developer who works out of Redmond. He did not
have time but had asked which printer model is this driver for?

One deficiency which HP has continued through the years (I've discussed this
with HP so no disrespect intended) is the incompatibility of previous driver
version registry settings with the next version of the print driver.

Basically, version 1 print driver writes x registry key. Now version 2
driver comes along and the end users (you) updates version 1 driver to
version 2. When version 2 driver reads the registry keys, it does not
handle the version 1 data and the process which loads the data can terminate
or handle this exception and complain (this is the popup in explorer).

HP's recommendation is to completely uninstall the old driver (which means
deleting the printer, the driver, and uninstalling any other software that
was installed with the setup.exe) and then reinstall the printer using the
new driver. This is not a simple feat when you have 200 of these devices
installed on a print server.




--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

"Jason Freeman" <JasonFreeman@discussions.microsoft.com> wrote in message
news:AC93DC51-1AF2-4D67-BB3C-0188F0D8856B@microsoft.com...

> Alan, I'm not at work at the moment, so I will give you a more definitive
> answer tomorrow morning. Having said that, I believe I was able to
> successfully go into all the properties tabs for the printer, like
> "General,""Sharing," "Tabs,"etc.
>
> Nonetheless, let's assume that I try it tomorrow and it does indeed say
> that
> some cannot be loaded. What would that indicate and what would I do about
> it?
>
> Thanks!
>
>
> "Alan Morris [MSFT]" wrote:
>

>> the HP driver hpc6r5r1.dll

>> > Faulting application winword.exe, version 12.0.6331.5000, stamp
>> > 48fa27b4,
>> > faulting module hpc6r5r1.dll, version 0.3.1537.66, stamp 47f64c73,
>> > debug?
>> > 0,
>> > fault address 0x00014fce.
>> >

>>
>> is corrupting memory of the process in which it is loaded thus causing
>> the
>> termination of the process.
>>
>> Can you open the printer properties and get an explorer popup stating
>> some
>> of the pages cannot be loaded?

The printer is an HP LaserJet 4300tn, and I went to HP's site to grab the
latest version of the driver for that model. Specifically, I used the HP
LaserJet 4300 PCL6 driver. (Just for kicks, I completely uninstalled and
removed the PLC6 driver from my system and tried replacing it with the HP
LaserJet 4300 PCL5 driver, and that had the exact same problems.)

I don't think driver-version incompatibility is the problem. The Windows XP
installation is fresh, so that printer driver was the first I had installed
on it.

For now, I have removed the LaserJet 4300 driver and replaced it with a
LaserJet 4000 driver (which was last updated in 2003, unfortunately), and it
works like a charm, from what I can see. In the little testing that I have
done so far, I have not gotten the 4000 driver to crash at all. I don't like
doing that, but this printer *must* work.

Even though I've found a workaround, it would still be nice to know why the
*actual* driver for this printer is having these issues. Doesn't this -- and
the fact that this Windows installation is updated and fresh -- point to the
problem likely being with the LaserJet 4300 driver itself rather than
anything else?



"Alan Morris [MSFT]" wrote:

> I pinged the HP print driver developer who works out of Redmond. He did not
> have time but had asked which printer model is this driver for?
>
> One deficiency which HP has continued through the years (I've discussed this
> with HP so no disrespect intended) is the incompatibility of previous driver
> version registry settings with the next version of the print driver.
>
> Basically, version 1 print driver writes x registry key. Now version 2
> driver comes along and the end users (you) updates version 1 driver to
> version 2. When version 2 driver reads the registry keys, it does not
> handle the version 1 data and the process which loads the data can terminate
> or handle this exception and complain (this is the popup in explorer).
>
> HP's recommendation is to completely uninstall the old driver (which means
> deleting the printer, the driver, and uninstalling any other software that
> was installed with the setup.exe) and then reinstall the printer using the
> new driver. This is not a simple feat when you have 200 of these devices
> installed on a print server.

Yes the driver is the issue.

Contact HP and verify if an updated version of the driver will be available.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

"Jason Freeman" <JasonFreeman@discussions.microsoft.com> wrote in message
news:15F9E999-DC57-403B-BA4B-AA19BF7191D3@microsoft.com...

> The printer is an HP LaserJet 4300tn, and I went to HP's site to grab the
> latest version of the driver for that model. Specifically, I used the HP
> LaserJet 4300 PCL6 driver. (Just for kicks, I completely uninstalled and
> removed the PLC6 driver from my system and tried replacing it with the HP
> LaserJet 4300 PCL5 driver, and that had the exact same problems.)
>
> I don't think driver-version incompatibility is the problem. The Windows
> XP
> installation is fresh, so that printer driver was the first I had
> installed
> on it.
>
> For now, I have removed the LaserJet 4300 driver and replaced it with a
> LaserJet 4000 driver (which was last updated in 2003, unfortunately), and
> it
> works like a charm, from what I can see. In the little testing that I
> have
> done so far, I have not gotten the 4000 driver to crash at all. I don't
> like
> doing that, but this printer *must* work.
>
> Even though I've found a workaround, it would still be nice to know why
> the
> *actual* driver for this printer is having these issues. Doesn't this --
> and
> the fact that this Windows installation is updated and fresh -- point to
> the
> problem likely being with the LaserJet 4300 driver itself rather than
> anything else?
>
>
>
> "Alan Morris [MSFT]" wrote:
>

>> I pinged the HP print driver developer who works out of Redmond. He did
>> not
>> have time but had asked which printer model is this driver for?
>>
>> One deficiency which HP has continued through the years (I've discussed
>> this
>> with HP so no disrespect intended) is the incompatibility of previous
>> driver
>> version registry settings with the next version of the print driver.
>>
>> Basically, version 1 print driver writes x registry key. Now version 2
>> driver comes along and the end users (you) updates version 1 driver to
>> version 2. When version 2 driver reads the registry keys, it does not
>> handle the version 1 data and the process which loads the data can
>> terminate
>> or handle this exception and complain (this is the popup in explorer).
>>
>> HP's recommendation is to completely uninstall the old driver (which
>> means
>> deleting the printer, the driver, and uninstalling any other software
>> that
>> was installed with the setup.exe) and then reinstall the printer using
>> the
>> new driver. This is not a simple feat when you have 200 of these devices
>> installed on a print server.