Dell Help, Automatic feature installation

Posted: 12-28-2008, 02:56 PM

I just received a Dell Studio 1523 as a gift. I'm new to Vista and
after a couple of days of normal usage a message pops up saying "The
feature you are trying to use is on a CD-ROM or other removable disk
that is not available. Insert the Dell Communications Disk and click
OK." I have no CD that says Dell Communications, Dell will not assist
unless I pay for technical support (The notebook is 3 days old). My
question is, how can I find out what causes this application to run?
And obviously, how can can I stop this automated installation? I have
no idea what Dell Communications is or why it's needed.
Any suggestions are greatly appreciated.
T


--
tylerNA

Dell Help, Automatic feature installation


Responses to "Dell Help, Automatic feature installation"

DL
Guest
Posts: n/a
 
Re: Dell Help, Automatic feature installation
Posted: 12-28-2008, 11:22 PM
Its something to do with the Dell support that is installed by default

"tylerNA" <guest@unknown-email.com> wrote in message
news:e029c8fb62279fd7c4455eed3603f65c@nntp-gateway.com...
>
> I just received a Dell Studio 1523 as a gift. I'm new to Vista and
> after a couple of days of normal usage a message pops up saying "The
> feature you are trying to use is on a CD-ROM or other removable disk
> that is not available. Insert the Dell Communications Disk and click
> OK." I have no CD that says Dell Communications, Dell will not assist
> unless I pay for technical support (The notebook is 3 days old). My
> question is, how can I find out what causes this application to run?
> And obviously, how can can I stop this automated installation? I have
> no idea what Dell Communications is or why it's needed.
> Any suggestions are greatly appreciated.
> T
>
>
> --
> tylerNA

Kevin
Guest
Posts: n/a
 
Re: Dell Help, Automatic feature installation
Posted: 12-31-2008, 02:49 AM

"tylerNA" <guest@unknown-email.com> wrote in message
news:e029c8fb62279fd7c4455eed3603f65c@nntp-gateway.com...
>
> I just received a Dell Studio 1523 as a gift. I'm new to Vista and
> after a couple of days of normal usage a message pops up saying "The
> feature you are trying to use is on a CD-ROM or other removable disk
> that is not available. Insert the Dell Communications Disk and click
> OK." I have no CD that says Dell Communications, Dell will not assist
> unless I pay for technical support (The notebook is 3 days old). My
> question is, how can I find out what causes this application to run?
> And obviously, how can can I stop this automated installation? I have
> no idea what Dell Communications is or why it's needed.
> Any suggestions are greatly appreciated.
> T
>
>
> --
> tylerNA
Are you saying that Dell Technical Support refuses to assist you? And you
say the laptop was a gift? Have you told Dell Tech Support this? I don't
understand why Dell would not help you with a brand new laptop.

What feature is this message referring to?

Joe Morris
Guest
Posts: n/a
 
Re: Dell Help, Automatic feature installation
Posted: 12-31-2008, 05:21 AM
"Kevin" <webman6@hotmail.com> wrote:
> "tylerNA" <guest@unknown-email.com> wrote:
>> I just received a Dell Studio 1523 as a gift. I'm new to Vista and
>> after a couple of days of normal usage a message pops up saying "The
>> feature you are trying to use is on a CD-ROM or other removable disk
>> that is not available. Insert the Dell Communications Disk and click
>> OK." I have no CD that says Dell Communications, Dell will not assist
>> unless I pay for technical support (The notebook is 3 days old). My
>> question is, how can I find out what causes this application to run?
>> And obviously, how can can I stop this automated installation? I have
>> no idea what Dell Communications is or why it's needed.
>> Any suggestions are greatly appreciated.
> Are you saying that Dell Technical Support refuses to assist you? And you
> say the laptop was a gift? Have you told Dell Tech Support this? I don't
> understand why Dell would not help you with a brand new laptop.
>
> What feature is this message referring to?
The problem might be that the machine was bought at WalMart; maybe Dell is
taking the same position as Microsoft does with OEM licenses: it won't
support end users since the vendor (here, WalMart) took that responsibility
in return for lower cost. I have no idea if this is what's happening since
I've never bought a computer at WalMart and have no plans to do so in the
future. I can, however, see Dell reducing the price it charges WalMart in
return for WalMart taking responsibility for ALL support.

That being said, the Dell tech should have explained *why* there was no help
available and not snubbed the OP.

BTW: the reference to WalMart isn't in this thread; it's from a
nearly-identical posting in the Dell "community" message board.

http://en.community.dell.com/forums/t/19248780.aspx

Joe Morris


 
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