Disk full message in Word

Posted: 01-26-2004, 08:42 AM
I am using an iMac, system 9.1 and Word / Office mac 2001.
Now and then when I try to save a word document I get a message saying
the disk is full, and I need to save to another disk or close some other
applications and windows.
My disk is not full, I have 6 gig available, and when I try to save to
my external hard drive it still gives me the same message.
If anyone has any suggestions as to what to do about this I would be
very grateful.
Clifford Marcus


Disk full message in Word


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Responses to "Disk full message in Word"

Beth Rosengard
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Posts: n/a
 
Re: Disk full message in Word
Posted: 01-26-2004, 05:23 PM
Hi Clifford,

See this article for an explanation and workaround:
<http://word.mvps.org/FAQs/WordMac/DiskFullError.htm>

--
Beth Rosengard
Mac MVP

Mac Word FAQ: <http://word.mvps.org/FAQs/WordMac/index.htm>
Entourage Help Page: <http://www.entourage.mvps.org/toc.html>


On 1/26/04 12:42 AM, in article 4014D2E6.5C81435B@dot.com, "Jamesjoyce"
<jj@dot.com> wrote:
> I am using an iMac, system 9.1 and Word / Office mac 2001.
> Now and then when I try to save a word document I get a message saying
> the disk is full, and I need to save to another disk or close some other
> applications and windows.
> My disk is not full, I have 6 gig available, and when I try to save to
> my external hard drive it still gives me the same message.
> If anyone has any suggestions as to what to do about this I would be
> very grateful.
> Clifford Marcus
>
>
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Barb Green
Guest
Posts: n/a
 
Re: Disk full message in Word
Posted: 01-30-2004, 02:38 PM
Beth,
I installed the FixDiskFullIssue.dot into the Office/Startup/Word
folder. I have the VBA v10.1.5 Installed. The "Disk Full Error?" does
not show in the File menu in MSWord after launching. I have installed
all the updaters for Office X. Any suggestions on how to get this to
work?
Barb


Beth Rosengard <bethrosengard@earthlink.net> wrote in message news:<BC3A8D14.3644F%bethrosengard@earthlink.net>. ..
> Hi Clifford,
>
> See this article for an explanation and workaround:
> <http://word.mvps.org/FAQs/WordMac/DiskFullError.htm>
>
> --
> Beth Rosengard
> Mac MVP
>
> Mac Word FAQ: <http://word.mvps.org/FAQs/WordMac/index.htm>
> Entourage Help Page: <http://www.entourage.mvps.org/toc.html>
>
>
> On 1/26/04 12:42 AM, in article 4014D2E6.5C81435B@dot.com, "Jamesjoyce"
> <jj@dot.com> wrote:
>
> > I am using an iMac, system 9.1 and Word / Office mac 2001.
> > Now and then when I try to save a word document I get a message saying
> > the disk is full, and I need to save to another disk or close some other
> > applications and windows.
> > My disk is not full, I have 6 gig available, and when I try to save to
> > my external hard drive it still gives me the same message.
> > If anyone has any suggestions as to what to do about this I would be
> > very grateful.
> > Clifford Marcus
> >
> >
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Beth Rosengard
Guest
Posts: n/a
 
Re: Disk full message in Word
Posted: 01-31-2004, 08:02 PM
Hi Barb,

I would suggest trying another installation of the template from scratch.
First trash the FDFI.dot that's in the Office/Startup/Word folder.

Now repair disk permissions: Go to Macintosh HD/Applications/Utilities.
Open up Disk Utility. Select your hard disk, then click the First Aid tab.
Click the button to "Repair Disk Permissions".

Download FDFI.dot again from
<http://word.mvps.org/FAQs/WordMac/DiskFullError.htm> and reinstall it
following the instructions.

Repair disk permission again. Does that do it? If not, post back and we'll
work on it some more.

By the way, I'm assuming that you applied the updaters to Office *after*
installing VBA from the Value Pack, right?

--
Beth Rosengard
Mac MVP

Mac Word FAQ: <http://word.mvps.org/FAQs/WordMac/index.htm>
Entourage Help Page: <http://www.entourage.mvps.org/toc.html>



On 1/30/04 6:38 AM, in article
dbe41616.0401300638.322000ac@posting.google.com, "Barb Green"
<greenbj@ornl.gov> wrote:
> Beth,
> I installed the FixDiskFullIssue.dot into the Office/Startup/Word
> folder. I have the VBA v10.1.5 Installed. The "Disk Full Error?" does
> not show in the File menu in MSWord after launching. I have installed
> all the updaters for Office X. Any suggestions on how to get this to
> work?
> Barb
>
>
> Beth Rosengard <bethrosengard@earthlink.net> wrote in message
> news:<BC3A8D14.3644F%bethrosengard@earthlink.net>. ..
>> Hi Clifford,
>>
>> See this article for an explanation and workaround:
>> <http://word.mvps.org/FAQs/WordMac/DiskFullError.htm>
>>
>> --
>> Beth Rosengard
>> Mac MVP
>>
>> Mac Word FAQ: <http://word.mvps.org/FAQs/WordMac/index.htm>
>> Entourage Help Page: <http://www.entourage.mvps.org/toc.html>
>>
>>
>> On 1/26/04 12:42 AM, in article 4014D2E6.5C81435B@dot.com, "Jamesjoyce"
>> <jj@dot.com> wrote:
>>
>>> I am using an iMac, system 9.1 and Word / Office mac 2001.
>>> Now and then when I try to save a word document I get a message saying
>>> the disk is full, and I need to save to another disk or close some other
>>> applications and windows.
>>> My disk is not full, I have 6 gig available, and when I try to save to
>>> my external hard drive it still gives me the same message.
>>> If anyone has any suggestions as to what to do about this I would be
>>> very grateful.
>>> Clifford Marcus
>>>
>>>
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tsankary@yahoo.com
Guest
Posts: n/a
 
Re: Disk full message in Word
Posted: 02-10-2004, 11:00 PM
> On 1/30/04 6:38 AM, in article
> dbe41616.0401300638.322000ac@posting.google.com, "Barb Green"
> <greenbj@ornl.gov> wrote:
>
> > Beth,
> > I installed the FixDiskFullIssue.dot into the Office/Startup/Word
> > folder. I have the VBA v10.1.5 Installed. The "Disk Full Error?" does
> > not show in the File menu in MSWord after launching. I have installed
> > all the updaters for Office X. Any suggestions on how to get this to
> > work?
> > Barb
> >
> >
> > Beth Rosengard <bethrosengard@earthlink.net> wrote in message
> > news:<BC3A8D14.3644F%bethrosengard@earthlink.net>. ..
> >> Hi Clifford,
> >>
> >> See this article for an explanation and workaround:
> >> <http://word.mvps.org/FAQs/WordMac/DiskFullError.htm>
> >>
> >> --
> >> Beth Rosengard
> >> Mac MVP
> >>
> >> Mac Word FAQ: <http://word.mvps.org/FAQs/WordMac/index.htm>
> >> Entourage Help Page: <http://www.entourage.mvps.org/toc.html>
> >>
> >>
> >> On 1/26/04 12:42 AM, in article 4014D2E6.5C81435B@dot.com, "Jamesjoyce"
> >> <jj@dot.com> wrote:
> >>
> >>> I am using an iMac, system 9.1 and Word / Office mac 2001.
> >>> Now and then when I try to save a word document I get a message saying
> >>> the disk is full, and I need to save to another disk or close some other
> >>> applications and windows.
> >>> My disk is not full, I have 6 gig available, and when I try to save to
> >>> my external hard drive it still gives me the same message.
> >>> If anyone has any suggestions as to what to do about this I would be
> >>> very grateful.
> >>> Clifford Marcus
To all of you struggling with the Disk Full error message when saving,
Beth's workaround that installs a ADD-IN command to the Word File
Menu that allows you to escape the kiss of death is just brilliant.
Really a life-saver! We love you Beth!

http://word.mvps.org/FAQs/WordMac/Di...rorContent.htm

For the less experienced users out there, I found I needed to discover
some extra steps not mentioned in Beth's article, before I could get
the Add-In installed and working. If you need help, please read on…

After downloading and expanding DiskFullIssue.dot to the desktop, you
need to drag it to Applications/Microsoft Office X/Office/Startup/Word
folder. I'm assuming you know how to open the folders sequentially
to get to the Word Startup folder.

Then, assuming you did the easy install of Office, you have already
got Visual Basic installed as part of the Word program. But you need
to do a couple more steps not mentioned in Beth's article:

You need to go to the Tools menu and open "Templates and Add-Ins" at
the bottom of the menu.

In the "Global Templates and Add-Ins" box you need to have the file
"DiskFullIssue.dot" and the box checked.

If it's not seen in the box, you need to click on "Add…" .
Then in the Choose a File dialog box, you need to go to the drop down
menu for the file location (just below the "Enable:" drop down menu
at the top) and sequentially select each of the following until you
get to the Applications/Microsoft Office X/Office/Startup/Word folder
and select the "DiskFullIssue.dot" file. So, for the beginners out
there, in the location drop down menu choose
1. Microsoft Office X folder (drop down one from Templates in the
list)
2. Office folder (find it in the box below the drop down menu)
3. Startup folder
4. Word folder
5. "DiskFullIssue.dot" file (assuming you already dragged it into the
Word Startup folder, select the file and choose "OPEN".)

Once the file appears in the "Global Templates and Add-Ins" box, make
sure the little box next to it has a check mark in it, then click OK.

After all this, you should finally see the command "Disk is Full
error?" in Word's FILE menu just below the "Save as Web Page…"
command.

And when the Error message shows up (usually after a lot of editing)
you just select the "Disk is Full error?" command and click OK to
remove temporary files that are clogging up and free your memory to
save your file.

By the way, after spending hours with Microsoft Support, they keep
saying they can not endorse Beth's workaround because she is not a
Microsoft employee. Sadly they will spend hours with you, asking you
to trash the Word Settings 10 file and the com.microsoft.Word.plist
file and ask you to see if you can reproduce the error then. Of
course after you edit again for hours (depending upon how big your
document is and how much memory you have to fill up with temporary
files) you still get the "kiss of death" fatal Disk full Error
message.

After I found Beth's great solution, and told them about it, they
denied that it was a Microsoft workaround as stated in Beth's article.

MS Word Tech Support came back with the suggestion that I just save
and quit Word periodically to get rid of the temporary files
(hopefully before the program freezes). That's their workaround so
far. I told them I thought it was unfair to ask the user (me) to
remember to quit the program periodically and accurately guess how
close my memory was to being full of temporary files, or suffer the
deadly consequences. They still don't want to believe it isn't
"document-specific", i.e., a problem to a particular document, even
though I told them it has happened to me on different documents. They
also don't want to believe that it not machine-specific, ie. Not just
on my iBook, even though I told them I found other users on this
bulletin board who had the problem.

I insisted that the Support Tech, (who by the way was very committed
to finding the problem and said he would not give up), contact the
Software Engineers who wrote the code to ask them specifically:
"Is there a provision in the Word software for kicking out the oldest
temporary file when there is a call to save a temporary file and there
is insufficient memory to do so?"
If they check and find they forgot to put that into the program, then
they must know that at some point the temporary files will build up
and go beyond the memory limit, freezing the program as it is
currently written.

We'll see what the Support Tech finds out.

Hope this helps.
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Clive Huggan
Guest
Posts: n/a
 
Re: Disk full message in Word
Posted: 02-11-2004, 10:47 PM
Hello tsankary,

Thanks for your expansion of Beth's notes! When someone does that who
hasn't been a regular contributor to the newsgroup before, it's very
encouraging! We all benefit from this continual improvement.
> After I found Beth's great solution, and told them about it, they
> denied that it was a Microsoft workaround as stated in Beth's article.
>
It was posted on this newsgroup by Matt Centurion, who is in the Mac
Business Unit of Microsoft. It resulted from a concern by Microsoft that it
was a major problem, and I suspect had a lot of fault-finding and
programming effort behind it.
> MS Word Tech Support came back with the suggestion that I just save
> and quit Word periodically to get rid of the temporary files
> (hopefully before the program freezes). That's their workaround so
> far.
Until the workaround was devised by Microsoft, that was the case.

An aside: I realize you are in Word X, but if James Joyce, the original
poster, is still reading this thread, it's worthwhile for him to know that
in Word 2001 there are definite advantages, if you are using Word
intensively all day, to quitting Word a couple of times a day. For more
details, download the notes on the way I use Word, called "Bend Word to your
Will", at http://word.mvps.org/FAQs/WordMac/Bend/BendWord.htm, and refer to
"Configuring your Mac to minimise problems in Word 2001" on page 26 (why
only Word 2001? OS X has a different memory management system; Word 98 isn't
as complex).
> I told them I thought it was unfair to ask the user (me) to
> remember to quit the program periodically and accurately guess how
> close my memory was to being full of temporary files, or suffer the
> deadly consequences. They still don't want to believe <snipped>
It was not the collective Tech Support, just one employee who didn't get to
the knowledge base article that covers this problem (if there is one).
Errare humanum est.
>
> Hope this helps.
Likewise!

-- Clive Huggan
Canberra, Australia
================================================== ==========
* A suggestion: If you post a question, keep re-visiting the newsgroup for
several days after the first response comes in. Sometimes it takes a few
responses before the best or complete solution is proposed; sometimes you'll
be asked for further information so that a better answer can be provided.
Good tips about getting the best out of posting are at
http://word.mvps.org/FindHelp/Posting.htm

* Before posting a question about a topic, search Google Groups
(http://groups.google.com/advanced_gr...ac.office.word) --
it may have been comprehensively answered already.

* Please post all comments or follow-on questions to the newsgroup for the
benefit of others who may be interested. If you need to send an e-mail to me
directly (although that would be exceptional), remove the uppercase letters
from my address above. Please note that e-mails with an attachment will be
automatically rejected.

* If anyone is still reading down this far, here's a question: is it time
for you to back up your Normal template and all your Word settings files?
(This should be on a medium other than the internal hard drive and, if you
also want to protect against theft and fire, stored in a different
building.)
================================================== ==========


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John McGhie [MVP - Word]
Guest
Posts: n/a
 
Re: Disk full message in Word
Posted: 02-18-2004, 09:39 PM
Hi Clive:

I grabbed that post for inclusion in the website. If you wanted to, you
might like to cut her changes into Beth's article and pop it over to me: I
am going to try to get it up on the website this weekend.

Cheers


This responds to article
<BC50FC15.38B3%REMOVETHISoffice@ANDTHISstrategists .com.au>, from "Clive
Huggan" <REMOVETHISoffice@ANDTHISstrategists.com.au> on 12/2/04 9:47 AM:
> Hello tsankary,
>
> Thanks for your expansion of Beth's notes! When someone does that who
> hasn't been a regular contributor to the newsgroup before, it's very
> encouraging! We all benefit from this continual improvement.
>
>> After I found Beth's great solution, and told them about it, they
>> denied that it was a Microsoft workaround as stated in Beth's article.
>>
> It was posted on this newsgroup by Matt Centurion, who is in the Mac
> Business Unit of Microsoft. It resulted from a concern by Microsoft that it
> was a major problem, and I suspect had a lot of fault-finding and
> programming effort behind it.
>
>> MS Word Tech Support came back with the suggestion that I just save
>> and quit Word periodically to get rid of the temporary files
>> (hopefully before the program freezes). That's their workaround so
>> far.
>
> Until the workaround was devised by Microsoft, that was the case.
>
> An aside: I realize you are in Word X, but if James Joyce, the original
> poster, is still reading this thread, it's worthwhile for him to know that
> in Word 2001 there are definite advantages, if you are using Word
> intensively all day, to quitting Word a couple of times a day. For more
> details, download the notes on the way I use Word, called "Bend Word to your
> Will", at http://word.mvps.org/FAQs/WordMac/Bend/BendWord.htm, and refer to
> "Configuring your Mac to minimise problems in Word 2001" on page 26 (why
> only Word 2001? OS X has a different memory management system; Word 98 isn't
> as complex).
>
>> I told them I thought it was unfair to ask the user (me) to
>> remember to quit the program periodically and accurately guess how
>> close my memory was to being full of temporary files, or suffer the
>> deadly consequences. They still don't want to believe <snipped>
>
> It was not the collective Tech Support, just one employee who didn't get to
> the knowledge base article that covers this problem (if there is one).
> Errare humanum est.
>
>>
>> Hope this helps.
>
> Likewise!
>
> -- Clive Huggan
> Canberra, Australia
> ================================================== ==========
> * A suggestion: If you post a question, keep re-visiting the newsgroup for
> several days after the first response comes in. Sometimes it takes a few
> responses before the best or complete solution is proposed; sometimes you'll
> be asked for further information so that a better answer can be provided.
> Good tips about getting the best out of posting are at
> http://word.mvps.org/FindHelp/Posting.htm
>
> * Before posting a question about a topic, search Google Groups
> (http://groups.google.com/advanced_gr...ac.office.word) --
> it may have been comprehensively answered already.
>
> * Please post all comments or follow-on questions to the newsgroup for the
> benefit of others who may be interested. If you need to send an e-mail to me
> directly (although that would be exceptional), remove the uppercase letters
> from my address above. Please note that e-mails with an attachment will be
> automatically rejected.
>
> * If anyone is still reading down this far, here's a question: is it time
> for you to back up your Normal template and all your Word settings files?
> (This should be on a medium other than the internal hard drive and, if you
> also want to protect against theft and fire, stored in a different
> building.)
> ================================================== ==========
>
>
--

Please respond only to the newsgroup to preserve the thread.

John McGhie, Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. GMT + 10 Hrs
+61 4 1209 1410, mailto:john@mcghie.name


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