Driver Conflicts

Before doing anything else, be sure to run your antivirus and Ad Aware to be
sure your system is clear of viruses; if your system was infected before an
update appeared, the update can't help after the fact beyond possibly
recognizing you have been infected. The same holds for Ad Aware, it needs
to be run to ensure there are no problems on your system.

If your system is clear of viruses, open Control Panel, open System, go to
the Advanced tab, click Settings under Startup and Recovery, remove the
check from "Automatically Restart" under System Failure. This will cause
the system to blue screen instead of restarting on errors and the
information on the blue screen may give a clue as to the source of the
issue.

Open Control Panel, open Administrative Tools, open Event Viewer, look for
errors corresponding to the crash, double click the error, the information
contained within may give a clue as to the
source of the problem.

Assuming you have an XP CD and not a recovery CD, place the XP CD in the
drive, when the setup screen appears, select "Check System Compatibility,"
the report it generates may point to problem hardware or software on your
system. If you do not have an XP CD, you can download this application
known as the Upgrade Advisor from the following site:
http://www.microsoft.com/windowsxp/p...ng/advisor.asp
Note: If you have access to a broadband connection it might be best to
download using that as this is a rather large download.

Check for the latest drivers for your hardware, especially your graphics
card and soundcard and all peripherals connected to your system. Do not use
Windows Update for this, go to the device manufacturer's web sites and if
you install updated drivers, ignore the message about drivers being unsigned
by Microsoft.


--
Michael Solomon MS-MVP
Windows Shell/User
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/

"ammerman" <anonymous@discussions.microsoft.com> wrote in message
news:ff8701c3f28e$ccb3f750$a001280a@phx.gbl...

>I purchased a new HP Pavilion ze5600 notebook running XP
> Home. I'm experiencing problems with MS Works and Office
> 2003 that appear to be related to driver conflicts.
> Microsoft Tech Support had me boot in safe mode (symptoms
> disappeared) thenhad recommended that I uninstall and re-
> install updated drivers for two Canon BJC-2100s that I
> used on my old laptop (running fine on 98SE). I connect
> to one at my office and the other one at home. This
> seemed to improve the situation but not entirely.
> Microsoft Tech Support closed my case as unresolved. I
> complained and was finally connected to an Escalation
> Engineer on 02/11. He promised to conduct research and
> call me on 2/11. He hasn't been heard from and has
> ingored follow-up e-mails to Tech Support. Today, 2/13, I
> encountered a Windows Registry Recovery after
> encountering a problem in MS Works Calendar. The
> recovered registry screwed up not only my printer but
> caused my Excel files to no longer be recognized as Excel
> files. I ran System Restore to return to a prior but
> still crippled configuration. I am just a businessman
> who has been trying to get a new notebook to work since
> 1/27. I have installed all critical XP updates,
> installed Adaware and have downloaded current defintions
> for Norton. Since the tech support channels at HP,
> Microsoft, and Canon don't respond or don't seem to know
> what to do, I've come to this site (where I learned about
> System Restore) and this newsgroup for advice.
> Suggestions please.