DVD Writer and CD-ROM Drives Not Working Properly

Posted: 10-26-2003, 10:31 PM

Joe

Guest
Posts: n/a

I have a HP Media Center 884. It has a HP DVD Writer
200j and a Samsung CD-Rom SC-148C. I have had the
computer for seven months and they have worked fine.

Two days ago I noticed things were starting to go wrong.
When I put a CD in either of the drives, nothing
happened. Windows no longer asked me what action did I
want to take with the CD. When I double click on either
of the CD drives, I get a message that says: E (or F):\
is not accessible. Incorrect function.

If I open up the control panel, administrative tasks,
both drives show as healthy and then they will work
manually (no autoplay). Also, if I use software to play
a CD (e.g. Windows Media Player), they will work.

I tried uninstalling both drives and letting Windows re-
dectect them. Now both CD drives show up as Unknown in
device manager. It's like Windows does not recognize
them as DVD/CD drives. I have tried this several times,
both in the normal and in the safe mode.

I have recently used Windows Update and recently upgraded
from Norton Systemworks 2003 to 2004. Other than that, I
have not done anything unusual with the machine.

Does anyone have any idea how to get my CD drives working
properly again?

Thanks.

Joe

Responses to "DVD Writer and CD-ROM Drives Not Working Properly"

Jason Tsang

Guest
Posts: n/a

Re: DVD Writer and CD-ROM Drives Not Working Properly

Posted: 10-26-2003, 10:46 PM

Goto http://aumha.org/win5/a/xpcd.php#problems
See the second "problem" (read the caveats)
Run the provided registry patch

That should fix your problem (basically, a filter driver is missing or
non-operational, the registry patch will delete the filter drivers
references for your cdrom(s))

Basically, the reg file from above carries out the steps displayed at this
website

CD-ROM Drive or DVD-ROM Drive Missing After You Install Windows XP
http://support.microsoft.com/default...b;en-us;320553

CD-ROM Access Is Missing and Messages Cite Error Code 31, Code 32, Code 19,
or Code 39 After You Remove Easy CD Creator in Windows XP
http://support.microsoft.com/default...b;en-us;314060

--
Jason Tsang - Microsoft MVP

Find out about the MS MVP Program -
http://mvp.support.microsoft.com/default.aspx

"Joe" <anonymous@discussions.microsoft.com> wrote in message
news:016701c39c10$f1da6f20$a501280a@phx.gbl...

> I have a HP Media Center 884. It has a HP DVD Writer
> 200j and a Samsung CD-Rom SC-148C. I have had the
> computer for seven months and they have worked fine.
>
> Two days ago I noticed things were starting to go wrong.
> When I put a CD in either of the drives, nothing
> happened. Windows no longer asked me what action did I
> want to take with the CD. When I double click on either
> of the CD drives, I get a message that says: E (or F):\
> is not accessible. Incorrect function.
>
> If I open up the control panel, administrative tasks,
> both drives show as healthy and then they will work
> manually (no autoplay). Also, if I use software to play
> a CD (e.g. Windows Media Player), they will work.
>
> I tried uninstalling both drives and letting Windows re-
> dectect them. Now both CD drives show up as Unknown in
> device manager. It's like Windows does not recognize
> them as DVD/CD drives. I have tried this several times,
> both in the normal and in the safe mode.
>
> I have recently used Windows Update and recently upgraded
> from Norton Systemworks 2003 to 2004. Other than that, I
> have not done anything unusual with the machine.
>
> Does anyone have any idea how to get my CD drives working
> properly again?
>
> Thanks.
>
> Joe

Joe

Guest
Posts: n/a

Re: DVD Writer and CD-ROM Drives Not Working Properly

Posted: 10-26-2003, 11:39 PM

Thank you, Jason, for the quick reply. I installed the
registry patch and the problem is slightly improved, but
not gone.

Now, when I put a music CD in either of the drives, it
automatically launches MusicMatch Jukebox even though I
set it to prompt me to ask what action to take. But, the
fact that it is autoplaying in some form is an
improvement. Both CD drives still show up in Device
Manager as Unknown. I uninstalled them and re-installed
them and got the same result. Looks like we're on the
right track but there are still some problems.

Joe

>-----Original Message-----
>Goto http://aumha.org/win5/a/xpcd.php#problems
>See the second "problem" (read the caveats)
>Run the provided registry patch
>
>That should fix your problem (basically, a filter driver

is missing or

>non-operational, the registry patch will delete the

filter drivers

>references for your cdrom(s))
>
>
>Basically, the reg file from above carries out the steps

displayed at this

>website
>
>
>CD-ROM Drive or DVD-ROM Drive Missing After You Install

Windows XP

>http://support.microsoft.com/default.aspx?scid=kb;en-

us;320553

>
>CD-ROM Access Is Missing and Messages Cite Error Code

31, Code 32, Code 19,

>or Code 39 After You Remove Easy CD Creator in Windows XP
>http://support.microsoft.com/default.aspx?scid=kb;en-

us;314060

>
>
>
>
>
>--
>Jason Tsang - Microsoft MVP
>
>Find out about the MS MVP Program -
>http://mvp.support.microsoft.com/default.aspx
>
>"Joe" <anonymous@discussions.microsoft.com> wrote in

message

>news:016701c39c10$f1da6f20$a501280a@phx.gbl...
>> I have a HP Media Center 884. It has a HP DVD Writer
>> 200j and a Samsung CD-Rom SC-148C. I have had the
>> computer for seven months and they have worked fine.
>>
>> Two days ago I noticed things were starting to go

wrong.

>> When I put a CD in either of the drives, nothing
>> happened. Windows no longer asked me what action did I
>> want to take with the CD. When I double click on either
>> of the CD drives, I get a message that says: E (or

F):\

>> is not accessible. Incorrect function.
>>
>> If I open up the control panel, administrative tasks,
>> both drives show as healthy and then they will work
>> manually (no autoplay). Also, if I use software to

play

>> a CD (e.g. Windows Media Player), they will work.
>>
>> I tried uninstalling both drives and letting Windows

re-

>> dectect them. Now both CD drives show up as Unknown in
>> device manager. It's like Windows does not recognize
>> them as DVD/CD drives. I have tried this several

times,

>> both in the normal and in the safe mode.
>>
>> I have recently used Windows Update and recently

upgraded

>> from Norton Systemworks 2003 to 2004. Other than

that, I

>> have not done anything unusual with the machine.
>>
>> Does anyone have any idea how to get my CD drives

working

>> properly again?
>>
>> Thanks.
>>
>> Joe
>
>
>.
>

LinkBack

Thread Tools

Display Modes

« Previous Thread | Next Thread »

Thread Tools
Show Printable Version Email this Page
Display Modes
Switch to Linear Mode Hybrid Mode Switch to Threaded Mode

Posting Rules
You may not post new threads You may post replies You may not post attachments You may not edit your posts BB code is On Smilies are On [IMG] code is On HTML code is Off Trackbacks are On Pingbacks are On Refbacks are On

Forum Jump

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
I can't get my machine to recognize my dvd-writer or cd/rw drives, I have tried to upgrade drivers	Guest	Windows Vista	0	03-30-2008 09:09 AM
RC2 - External USB2 Drives not working properly	Russell	Windows Vista Install & Setup	5	10-28-2006 04:10 PM
cd-writer and dvd rom drives	Mike	Windows XP Device Drivers	3	09-25-2003 06:56 AM
new cd writer not working	stuart	Windows XP Hardware	0	08-13-2003 09:50 AM
dvd drives (rom and writer) suddenly not working after Norton issues	Tim	Windows XP Hardware	2	08-09-2003 05:37 PM