Error receiving fax

I have a Dell with a Conexant D480 MDC v9.x modem, running Windows XP
Home. Receiving a fax failed using Windows fax console. No detailed
message. Just error receiving fax. I've been searching online and it
appears a lot of people have had this problem, but I've found no
answer. Can someone help? Thanks.

Unfortunately, Windows XP Fax has proven to be incompatible with many common
modems and drivers, particularly older ones, even if the manufacturers claim
they are "compatible" with Windows XP. Modem incompatibility is not apparent
during installation or the initial setup. It only becomes apparent when you
first try to send or receive a fax. The Fax Service will dial or will answer
an incoming fax but then fail with any of a number of unhelpful error
messages such as "Line is busy," "There is no answer," or "Fatal Reception
error." There will be nothing in Event Viewer to give a clue as to where the
problem might lie.

These errors have been nearly impossible to track down. To do so requires
enabling both PSS and debug logging of fax transmissions, both of which
require fairly extensive registry changes. For the time being, the best
advice is to attempt to use XP Fax only if you have a modem that is listed
on the Windows XP Hardware Compatibility List and using the latest drivers.

Hal
--
Hal Hostetler, CPBE -- hhh@kvoa.com
Senior Engineer/MIS -- MS MVP-S/U -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

<nicholsonwa@adelphia.net> wrote in message
news:0tavq0tjeapjev66tgroq64goeapdn3h03@4ax.com...

>I have a Dell with a Conexant D480 MDC v9.x modem, running Windows XP
> Home. Receiving a fax failed using Windows fax console. No detailed
> message. Just error receiving fax. I've been searching online and it
> appears a lot of people have had this problem, but I've found no
> answer. Can someone help? Thanks.

I have a usrobotics 56k faxmodem for windows. I only want to receive
faxes on the Windows XP machine. Some of the time it works fine but
other 1times the fax fails. The only error I receive is "unknown
error". I can reboot, unplug the modem and then try again and it
will still not recieve. If I uninstall and reinstall it will work for
a while and then it fails again.

facts I have
it is not the same number sending it when it fails
I downloaded the latest modem drivers.
I installed service XP service pack 3 and all windows updates both
recommended and optional


any advice would be greatly appreciated.

There is such a thing as a modem log. In brief this may be used to look at
the command reply data flow and error messages from the modem. Most of the
USR 56k fax modems work well. It's possible that the quality of the phone
connection is a factor. The device manager is used to get to the modem and
view the log. You can set an append to log option that may help. The below
is an example of some log info indication that my USR56k is not connected to
the serial port or it's not turned on. For whatever reasons, the "standard"
modem type worked better than the USR specific setting.

01-13-2009 17:56:07.062 - Modem type: Standard 56000 bps Modem
01-13-2009 17:56:07.062 - Modem inf path: mdmgen.inf
01-13-2009 17:56:07.062 - Modem inf section: Gen556F
01-13-2009 17:56:07.062 - Matching hardware ID: moto1_gen
01-13-2009 17:56:07.218 - 115200,8,N,1, ctsfl=1, rtsctl=2
01-13-2009 17:56:07.218 - Initializing modem.
01-13-2009 17:56:07.234 - DSR is low while initializing the modem. Verify
modem is turned on.
01-13-2009 17:56:07.234 - CTS is low while initializing modem.
01-13-2009 17:56:07.250 - Send: AT<cr>
01-13-2009 17:56:09.250 - Timed out waiting for response from modem
01-13-2009 17:56:09.250 - The modem failed to respond to the initialization
command, Retrying one more time
01-13-2009 17:56:09.250 - 115200,8,N,1, ctsfl=1, rtsctl=2
01-13-2009 17:56:09.250 - DSR is low while initializing the modem. Verify
modem is turned on.
01-13-2009 17:56:09.250 - CTS is low while initializing modem.



<docworksemr@gmail.com> wrote in message
news:77e7dd7c-fb31-4594-9035-52dc7be4c09d@e1g2000pra.googlegroups.com...

>I have a usrobotics 56k faxmodem for windows. I only want to receive
> faxes on the Windows XP machine. Some of the time it works fine but
> other 1times the fax fails. The only error I receive is "unknown
> error". I can reboot, unplug the modem and then try again and it
> will still not recieve. If I uninstall and reinstall it will work for
> a while and then it fails again.
>
> facts I have
> it is not the same number sending it when it fails
> I downloaded the latest modem drivers.
> I installed service XP service pack 3 and all windows updates both
> recommended and optional
>
>
> any advice would be greatly appreciated.
>
>

Excellent! Thnks for another good one, Chuck. :-)

Hal
--
Hal Hostetler, CPBE -- hhh@kvoa.com
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

"Chuck" <cdkuder@msn.com> wrote in message
news:eeaLUNddJHA.5412@TK2MSFTNGP04.phx.gbl...

> There is such a thing as a modem log. In brief this may be used to look at
> the command reply data flow and error messages from the modem. Most of
> the USR 56k fax modems work well. It's possible that the quality of the
> phone connection is a factor. The device manager is used to get to the
> modem and view the log. You can set an append to log option that may help.
> The below is an example of some log info indication that my USR56k is not
> connected to the serial port or it's not turned on. For whatever reasons,
> the "standard" modem type worked better than the USR specific setting.
>
> 01-13-2009 17:56:07.062 - Modem type: Standard 56000 bps Modem
> 01-13-2009 17:56:07.062 - Modem inf path: mdmgen.inf
> 01-13-2009 17:56:07.062 - Modem inf section: Gen556F
> 01-13-2009 17:56:07.062 - Matching hardware ID: moto1_gen
> 01-13-2009 17:56:07.218 - 115200,8,N,1, ctsfl=1, rtsctl=2
> 01-13-2009 17:56:07.218 - Initializing modem.
> 01-13-2009 17:56:07.234 - DSR is low while initializing the modem. Verify
> modem is turned on.
> 01-13-2009 17:56:07.234 - CTS is low while initializing modem.
> 01-13-2009 17:56:07.250 - Send: AT<cr>
> 01-13-2009 17:56:09.250 - Timed out waiting for response from modem
> 01-13-2009 17:56:09.250 - The modem failed to respond to the
> initialization command, Retrying one more time
> 01-13-2009 17:56:09.250 - 115200,8,N,1, ctsfl=1, rtsctl=2
> 01-13-2009 17:56:09.250 - DSR is low while initializing the modem. Verify
> modem is turned on.
> 01-13-2009 17:56:09.250 - CTS is low while initializing modem.
>
>
>
> <docworksemr@gmail.com> wrote in message
> news:77e7dd7c-fb31-4594-9035-52dc7be4c09d@e1g2000pra.googlegroups.com...

>>I have a usrobotics 56k faxmodem for windows. I only want to receive
>> faxes on the Windows XP machine. Some of the time it works fine but
>> other 1times the fax fails. The only error I receive is "unknown
>> error". I can reboot, unplug the modem and then try again and it
>> will still not recieve. If I uninstall and reinstall it will work for
>> a while and then it fails again.
>>
>> facts I have
>> it is not the same number sending it when it fails
>> I downloaded the latest modem drivers.
>> I installed service XP service pack 3 and all windows updates both
>> recommended and optional
>>
>>
>> any advice would be greatly appreciated.
>>
>>

>
>