Fax and Scan Question (using computer in domain)

Posted: 07-20-2008, 07:51 PM
A client of mine has Vista Ultimate. Uses fax and scan heavy in his
workplace. Recently, his network moved from Domain A to Domain B. This
resulted in his computer creating a new user account when the user logged in
under the new domain (while the old domain was history).

Under the user's account in Domain A - he used fax and scan a lot and stored
everything appropriately. While he is enjoying using his computer under
Domain B and his new account - he's unable to import old faxes and scans.
He's located the fax and scan files that he used under his old account, but
while using his new account, he can't retrieve those. This sounds like some
crazy active directory question, but it's more fax and scan. Basically, he
doesn't care who's account is logged into the computer - we are trying to
figure out how to take previous faxes and scans and import (or move some
files, change a registry entry..anything) so when he uses the computer (under
his normal everyday account) - he can still see and use all his faxes and
scans.

How can this be done? Documentation on the fax and scan in Vista is
horrible and I haven't found anything technical about it anywhere. Thank you.

Fax and Scan Question (using computer in domain)


Responses to "Fax and Scan Question (using computer in domain)"

steve02a
Guest
Posts: n/a
 
Re: Fax and Scan Question (using computer in domain)
Posted: 07-20-2008, 08:19 PM
Russ,

Thanks for your responce. The user account in Domain B works well, zero
problems at all (actually better since the network was redesigned). while
the user has found all the TIFF files that are scans/faxes from when he used
his old account under Domain A, he's unsure what to do with them all, except
just store them in some other folder or back them up. What you mentioned -
copy them to the Domain B inbox in WFS - unable to do that..it's like the
software won't budge and allow any flexibility to do such actions. I was
about to tell the customer fax them to himself so they will be in his inbox,
but he has like 400 TIFF files....

Steve

"Russ Valentine [MVP-Outlook]" wrote:
> There have been a lot of similar issues arise with WFS. Most seem to be
> related to the security changes within Vista that affect logon credentials
> and file permissions. I agree. There is no documentation that addresses any
> of these issues that I can find.
> Does the Domain B account seem to function correctly in every other regard?
> Is there some reason the user cannot copy the TIF files from his Domain A
> account's Inbox to an intermediary storage location, then copy them to the
> Domain B Inbox?
> --
> Russ Valentine
> [MVP-Outlook]
> "steve02a" <steve02a@discussions.microsoft.com> wrote in message
> news:B8DA9818-DAAD-4D78-985E-2AD1F4C6B9C9@microsoft.com...
> >A client of mine has Vista Ultimate. Uses fax and scan heavy in his
> > workplace. Recently, his network moved from Domain A to Domain B. This
> > resulted in his computer creating a new user account when the user logged
> > in
> > under the new domain (while the old domain was history).
> >
> > Under the user's account in Domain A - he used fax and scan a lot and
> > stored
> > everything appropriately. While he is enjoying using his computer under
> > Domain B and his new account - he's unable to import old faxes and scans.
> > He's located the fax and scan files that he used under his old account,
> > but
> > while using his new account, he can't retrieve those. This sounds like
> > some
> > crazy active directory question, but it's more fax and scan. Basically,
> > he
> > doesn't care who's account is logged into the computer - we are trying to
> > figure out how to take previous faxes and scans and import (or move some
> > files, change a registry entry..anything) so when he uses the computer
> > (under
> > his normal everyday account) - he can still see and use all his faxes and
> > scans.
> >
> > How can this be done? Documentation on the fax and scan in Vista is
> > horrible and I haven't found anything technical about it anywhere. Thank
> > you.
>
Russ Valentine [MVP-Outlook]
Guest
Posts: n/a
 
Re: Fax and Scan Question (using computer in domain)
Posted: 07-20-2008, 08:43 PM
He'll need to do what I suggested instead. There are permission issues that
will not allow him to copy from one domain to another, and I have seen no
solution for them so far.
--
Russ Valentine
[MVP-Outlook]
"steve02a" <steve02a@discussions.microsoft.com> wrote in message
news:4DEEFB8B-AB1D-4C69-A5FB-88FE7E4377FD@microsoft.com...
> Russ,
>
> Thanks for your responce. The user account in Domain B works well, zero
> problems at all (actually better since the network was redesigned). while
> the user has found all the TIFF files that are scans/faxes from when he
> used
> his old account under Domain A, he's unsure what to do with them all,
> except
> just store them in some other folder or back them up. What you
> mentioned -
> copy them to the Domain B inbox in WFS - unable to do that..it's like the
> software won't budge and allow any flexibility to do such actions. I was
> about to tell the customer fax them to himself so they will be in his
> inbox,
> but he has like 400 TIFF files....
>
> Steve
>
> "Russ Valentine [MVP-Outlook]" wrote:
>
>> There have been a lot of similar issues arise with WFS. Most seem to be
>> related to the security changes within Vista that affect logon
>> credentials
>> and file permissions. I agree. There is no documentation that addresses
>> any
>> of these issues that I can find.
>> Does the Domain B account seem to function correctly in every other
>> regard?
>> Is there some reason the user cannot copy the TIF files from his Domain A
>> account's Inbox to an intermediary storage location, then copy them to
>> the
>> Domain B Inbox?
>> --
>> Russ Valentine
>> [MVP-Outlook]
>> "steve02a" <steve02a@discussions.microsoft.com> wrote in message
>> news:B8DA9818-DAAD-4D78-985E-2AD1F4C6B9C9@microsoft.com...
>> >A client of mine has Vista Ultimate. Uses fax and scan heavy in his
>> > workplace. Recently, his network moved from Domain A to Domain B.
>> > This
>> > resulted in his computer creating a new user account when the user
>> > logged
>> > in
>> > under the new domain (while the old domain was history).
>> >
>> > Under the user's account in Domain A - he used fax and scan a lot and
>> > stored
>> > everything appropriately. While he is enjoying using his computer
>> > under
>> > Domain B and his new account - he's unable to import old faxes and
>> > scans.
>> > He's located the fax and scan files that he used under his old account,
>> > but
>> > while using his new account, he can't retrieve those. This sounds like
>> > some
>> > crazy active directory question, but it's more fax and scan.
>> > Basically,
>> > he
>> > doesn't care who's account is logged into the computer - we are trying
>> > to
>> > figure out how to take previous faxes and scans and import (or move
>> > some
>> > files, change a registry entry..anything) so when he uses the computer
>> > (under
>> > his normal everyday account) - he can still see and use all his faxes
>> > and
>> > scans.
>> >
>> > How can this be done? Documentation on the fax and scan in Vista is
>> > horrible and I haven't found anything technical about it anywhere.
>> > Thank
>> > you.
>>
 
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