Fax feature on HP Solutions Center does not work for Officejet J6480

Posted: 02-08-2009, 12:15 AM

Help, I just bought an Officejet J6480 and have endlessly uninstall an
installed the software with HP's help to no avail. The "Send a fax"
feature on the Solutions Center just does not work, it keeps telling m
" The scan fax failed, retry the fax". I can fax, scan, copy directl
from the printer. I can also scan, convert from the Solutions center bu
the "send a fax" feature is the only one that doesn't work. Can anyon
help me please. Everything else works fine.:cry

--
Korina

Fax feature on HP Solutions Center does not work for Officejet J6480


Responses to "Fax feature on HP Solutions Center does not work for Officejet J6480"

Hal Hostetler [MVP-P/I]
Guest
Posts: n/a
 
Re: Fax feature on HP Solutions Center does not work for Officejet J6480
Posted: 02-08-2009, 04:31 AM
This is an HP written program talking to an HP manufactured printer. The
only folks that can solve this is HP. Have you posted this question in an
HP forum? You'll probably get better response there. This isn't really a
Fax issue because all standard fax applications only know how to talk to a
fax modem, something your OfficeJet is not.

Hal
--
Hal Hostetler, CPBE -- hhh@kvoa.com
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

"Korina" <guest@unknown-email.com> wrote in message
news:8e286aab52314ab581dd377d66bafb9c@nntp-gateway.com...
>
> Help, I just bought an Officejet J6480 and have endlessly uninstall and
> installed the software with HP's help to no avail. The "Send a fax"
> feature on the Solutions Center just does not work, it keeps telling me
> " The scan fax failed, retry the fax". I can fax, scan, copy directly
> from the printer. I can also scan, convert from the Solutions center but
> the "send a fax" feature is the only one that doesn't work. Can anyone
> help me please. Everything else works fine.:cry:
>
>
> --
> Korina
 
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