Fax is configured but no working properly.

Posted: 10-14-2003, 01:48 AM

Jenny

Guest
Posts: n/a

Hi everyone - I am having a problem with my fax from
Windows XP, specifically with the tracking and viewing. I
configured my fax to have the console pop up when a fax
is being sent or received; basically I checked all the
boxed uner the tracking tab on configure fax. I also can
only view or preview the fax with the windows mstemp fax
viewer. Before the blaster virus the tracking was working
fine and the I could view faxes with the windows fax and
picture viewer.

Does anyone know how I can restore my fax tracking and
viewing?

Thanks!!

Responses to "Fax is configured but no working properly."

Russ Valentine [MVP-Outlook]

Guest
Posts: n/a

Re: Fax is configured but no working properly.

Posted: 10-14-2003, 02:08 AM

There are many causes for this problem. Most often, this problem arises
because some other imaging application that you installed has set itself as
the default viewer for TIF files. To view faxes from the Fax Console, the
Windows Imaging and Fax viewer must be your default viewer for TIF files.
You can easily restore that setting in Windows Explorer > Folder Options.
File Types. For most users the command line should read:

"rundll32.exe <drive>:\WINDOWS\system32\shimgvw.dll,ImageView_Fu llscreen %1"

Another common cause of this problem is firewall software Trojan horse
rules. The most common is one that ships with Norton Internet Security.
Details on that on are available here:
http://service1.symantec.com/SUPPORT...f?OpenDocument

--
Russ Valentine
[MVP-Outlook]
"Jenny" <jrmancini@adelphia.net> wrote in message
news:2a0b001c391ec$d648a3e0$a601280a@phx.gbl...

> Hi everyone - I am having a problem with my fax from
> Windows XP, specifically with the tracking and viewing. I
> configured my fax to have the console pop up when a fax
> is being sent or received; basically I checked all the
> boxed uner the tracking tab on configure fax. I also can
> only view or preview the fax with the windows mstemp fax
> viewer. Before the blaster virus the tracking was working
> fine and the I could view faxes with the windows fax and
> picture viewer.
>
> Does anyone know how I can restore my fax tracking and
> viewing?
>
> Thanks!!

Jenny

Guest
Posts: n/a

Re: Fax is configured but no working properly.

Posted: 10-14-2003, 02:18 PM

Russ - thank you for your answer. Unfortunately, I am not
sure how to restore the setting. I went to Windows
Explorer>folder options>file types and found the TIF
Image file (I actually have 2 file types - TIF Image and
TIFF Image) However, I do not know what to do from there.
Also, will restoring this setting also solve my tracking
problem with the fax console?

I appreciate your help. Thanks.

Jenny

>-----Original Message-----
>There are many causes for this problem. Most often, this

problem arises

>because some other imaging application that you

installed has set itself as

>the default viewer for TIF files. To view faxes from the

Fax Console, the

>Windows Imaging and Fax viewer must be your default

viewer for TIF files.

>You can easily restore that setting in Windows Explorer
> Folder Options.
>File Types. For most users the command line should read:
>
>"rundll32.exe <drive>:\WINDOWS\system32

\shimgvw.dll,ImageView_Fullscreen %1"

>
>
>
>Another common cause of this problem is firewall

software Trojan horse

>rules. The most common is one that ships with Norton

Internet Security.

>Details on that on are available here:
>http://service1.symantec.com/SUPPORT...f/4a29389c214c

78ea88256c75005f451a/713afacbd4135e0a88256c77007e526f?
OpenDocument

>
>
>--
>Russ Valentine
>[MVP-Outlook]
>"Jenny" <jrmancini@adelphia.net> wrote in message
>news:2a0b001c391ec$d648a3e0$a601280a@phx.gbl...
>> Hi everyone - I am having a problem with my fax from
>> Windows XP, specifically with the tracking and

viewing. I

>> configured my fax to have the console pop up when a fax
>> is being sent or received; basically I checked all the
>> boxed uner the tracking tab on configure fax. I also

can

>> only view or preview the fax with the windows mstemp

fax

>> viewer. Before the blaster virus the tracking was

working

>> fine and the I could view faxes with the windows fax

and

>> picture viewer.
>>
>> Does anyone know how I can restore my fax tracking and
>> viewing?
>>
>> Thanks!!
>
>
>.
>

Jenny

Guest
Posts: n/a

Re: Fax is configured but no working properly.

Posted: 10-14-2003, 02:27 PM

Russ - I finally figured out how to change the viewer to
my default. Thank you so much. My problem now is the fax
monitor does not pop up so that I can track my faxes even
though I have it configured to do so. Any thoughts on
that? I really appreciate your help. Thanks again.

>-----Original Message-----
>Russ - thank you for your answer. Unfortunately, I am

not

>sure how to restore the setting. I went to Windows
>Explorer>folder options>file types and found the TIF
>Image file (I actually have 2 file types - TIF Image and
>TIFF Image) However, I do not know what to do from

there.

>Also, will restoring this setting also solve my tracking
>problem with the fax console?
>
>I appreciate your help. Thanks.
>
>Jenny
>>-----Original Message-----
>>There are many causes for this problem. Most often,

this

>problem arises
>>because some other imaging application that you
>installed has set itself as
>>the default viewer for TIF files. To view faxes from

the

>Fax Console, the
>>Windows Imaging and Fax viewer must be your default
>viewer for TIF files.
>>You can easily restore that setting in Windows Explorer
>> Folder Options.
>>File Types. For most users the command line should read:
>>
>>"rundll32.exe <drive>:\WINDOWS\system32
>\shimgvw.dll,ImageView_Fullscreen %1"
>>
>>
>>
>>Another common cause of this problem is firewall
>software Trojan horse
>>rules. The most common is one that ships with Norton
>Internet Security.
>>Details on that on are available here:
>>http://service1.symantec.com/SUPPORT...sf/4a29389c214

>78ea88256c75005f451a/713afacbd4135e0a88256c77007e526f?
>OpenDocument
>>
>>
>>--
>>Russ Valentine
>>[MVP-Outlook]
>>"Jenny" <jrmancini@adelphia.net> wrote in message
>>news:2a0b001c391ec$d648a3e0$a601280a@phx.gbl.. .
>>> Hi everyone - I am having a problem with my fax from
>>> Windows XP, specifically with the tracking and

>viewing. I

>>> configured my fax to have the console pop up when a

fax

>>> is being sent or received; basically I checked all the
>>> boxed uner the tracking tab on configure fax. I also

>can

>>> only view or preview the fax with the windows mstemp

>fax

>>> viewer. Before the blaster virus the tracking was

>working

>>> fine and the I could view faxes with the windows fax

>and

>>> picture viewer.
>>>
>>> Does anyone know how I can restore my fax tracking and
>>> viewing?
>>>
>>> Thanks!!
>>
>>
>>.
>>
>.
>

Russ Valentine [MVP-Outlook]

Guest
Posts: n/a

Re: Fax is configured but no working properly.

Posted: 10-14-2003, 02:47 PM

Installing Windows XP SP1 fixes all the known causes of this behavior. There
may be others, however.
--
Russ Valentine
[MVP-Outlook]
"Jenny" <jrmancini@adelphia.net> wrote in message
news:10ed01c39256$e2044800$a301280a@phx.gbl...

> Russ - I finally figured out how to change the viewer to
> my default. Thank you so much. My problem now is the fax
> monitor does not pop up so that I can track my faxes even
> though I have it configured to do so. Any thoughts on
> that? I really appreciate your help. Thanks again.
> >-----Original Message-----
> >Russ - thank you for your answer. Unfortunately, I am
> not
> >sure how to restore the setting. I went to Windows
> >Explorer>folder options>file types and found the TIF
> >Image file (I actually have 2 file types - TIF Image and
> >TIFF Image) However, I do not know what to do from
> there.
> >Also, will restoring this setting also solve my tracking
> >problem with the fax console?
> >
> >I appreciate your help. Thanks.
> >
> >Jenny
> >>-----Original Message-----
> >>There are many causes for this problem. Most often,

> this
> >problem arises
> >>because some other imaging application that you
> >installed has set itself as
> >>the default viewer for TIF files. To view faxes from

> the
> >Fax Console, the
> >>Windows Imaging and Fax viewer must be your default
> >viewer for TIF files.
> >>You can easily restore that setting in Windows Explorer
> >> Folder Options.
> >>File Types. For most users the command line should read:
> >>
> >>"rundll32.exe <drive>:\WINDOWS\system32
> >\shimgvw.dll,ImageView_Fullscreen %1"
> >>
> >>
> >>
> >>Another common cause of this problem is firewall
> >software Trojan horse
> >>rules. The most common is one that ships with Norton
> >Internet Security.
> >>Details on that on are available here:
> >>http://service1.symantec.com/SUPPORT...sf/4a29389c214

> c
> >78ea88256c75005f451a/713afacbd4135e0a88256c77007e526f?
> >OpenDocument
> >>
> >>
> >>--
> >>Russ Valentine
> >>[MVP-Outlook]
> >>"Jenny" <jrmancini@adelphia.net> wrote in message
> >>news:2a0b001c391ec$d648a3e0$a601280a@phx.gbl.. .
> >>> Hi everyone - I am having a problem with my fax from
> >>> Windows XP, specifically with the tracking and
> >viewing. I
> >>> configured my fax to have the console pop up when a

> fax

> >>> is being sent or received; basically I checked all the
> >>> boxed uner the tracking tab on configure fax. I also
> >can
> >>> only view or preview the fax with the windows mstemp
> >fax
> >>> viewer. Before the blaster virus the tracking was
> >working
> >>> fine and the I could view faxes with the windows fax
> >and
> >>> picture viewer.
> >>>
> >>> Does anyone know how I can restore my fax tracking and
> >>> viewing?
> >>>
> >>> Thanks!!
> >>
> >>
> >>.
> >>
> >.
> >

Jenny

Guest
Posts: n/a

Re: Fax is configured but no working properly.

Posted: 10-15-2003, 07:09 PM

Russ - I have the service pack 1 installed and I checked
the website for any other updates I may not have had...no
luck. The link you gave me for symantec did not work. I
have McAfee Anti-virus anyway........

>-----Original Message-----
>Installing Windows XP SP1 fixes all the known causes of

this behavior. There

>may be others, however.
>--
>Russ Valentine
>[MVP-Outlook]
>"Jenny" <jrmancini@adelphia.net> wrote in message
>news:10ed01c39256$e2044800$a301280a@phx.gbl...
>> Russ - I finally figured out how to change the viewer

>> my default. Thank you so much. My problem now is the

fax

>> monitor does not pop up so that I can track my faxes

even

>> though I have it configured to do so. Any thoughts on
>> that? I really appreciate your help. Thanks again.
>> >-----Original Message-----
>> >Russ - thank you for your answer. Unfortunately, I am
>> not
>> >sure how to restore the setting. I went to Windows
>> >Explorer>folder options>file types and found the TIF
>> >Image file (I actually have 2 file types - TIF Image

and

>> >TIFF Image) However, I do not know what to do from
>> there.
>> >Also, will restoring this setting also solve my

tracking

>> >problem with the fax console?
>> >
>> >I appreciate your help. Thanks.
>> >
>> >Jenny
>> >>-----Original Message-----
>> >>There are many causes for this problem. Most often,
>> this
>> >problem arises
>> >>because some other imaging application that you
>> >installed has set itself as
>> >>the default viewer for TIF files. To view faxes from
>> the
>> >Fax Console, the
>> >>Windows Imaging and Fax viewer must be your default
>> >viewer for TIF files.
>> >>You can easily restore that setting in Windows

Explorer

>> >> Folder Options.
>> >>File Types. For most users the command line should

read:

>> >>
>> >>"rundll32.exe <drive>:\WINDOWS\system32
>> >\shimgvw.dll,ImageView_Fullscreen %1"
>> >>
>> >>
>> >>
>> >>Another common cause of this problem is firewall
>> >software Trojan horse
>> >>rules. The most common is one that ships with Norton
>> >Internet Security.
>> >>Details on that on are available here:
>>
>>http://service1.symantec.com/SUPPORT...sf/4a29389c214
>> c
>> >78ea88256c75005f451a/713afacbd4135e0a88256c77007e526f?
>> >OpenDocument
>> >>
>> >>
>> >>--
>> >>Russ Valentine
>> >>[MVP-Outlook]
>> >>"Jenny" <jrmancini@adelphia.net> wrote in message
>> >>news:2a0b001c391ec$d648a3e0$a601280a@phx.gbl.. .
>> >>> Hi everyone - I am having a problem with my fax

from

>> >>> Windows XP, specifically with the tracking and
>> >viewing. I
>> >>> configured my fax to have the console pop up when a
>> fax
>> >>> is being sent or received; basically I checked all

the

>> >>> boxed uner the tracking tab on configure fax. I

also

>> >can
>> >>> only view or preview the fax with the windows

mstemp

>> >fax
>> >>> viewer. Before the blaster virus the tracking was
>> >working
>> >>> fine and the I could view faxes with the windows

fax

>> >and
>> >>> picture viewer.
>> >>>
>> >>> Does anyone know how I can restore my fax tracking

and

>> >>> viewing?
>> >>>
>> >>> Thanks!!
>> >>
>> >>
>> >>.
>> >>
>> >.
>> >

>
>
>.
>

Chandrasekar [MSFT]

Guest
Posts: n/a

Re: Fax is configured but no working properly.

Posted: 10-16-2003, 09:30 AM

Right click on the fax printer that you are using to fax and click on
tracking. Check whether status monitor is configured to pop up when you
send/receive fax. If not then please do it, else reply back.

--
'Chandrasekar R
Microsoft Printing, Imaging and Fax Team
This posting is provided "AS IS" with no warranties, and confers no rights.
please do not sent email directly to this alias. This alias is for newsgroup
purposes only.'
"Jenny" <jrmancini@adelphia.net> wrote in message
news:10ed01c39256$e2044800$a301280a@phx.gbl...

> Russ - I finally figured out how to change the viewer to
> my default. Thank you so much. My problem now is the fax
> monitor does not pop up so that I can track my faxes even
> though I have it configured to do so. Any thoughts on
> that? I really appreciate your help. Thanks again.
> >-----Original Message-----
> >Russ - thank you for your answer. Unfortunately, I am
> not
> >sure how to restore the setting. I went to Windows
> >Explorer>folder options>file types and found the TIF
> >Image file (I actually have 2 file types - TIF Image and
> >TIFF Image) However, I do not know what to do from
> there.
> >Also, will restoring this setting also solve my tracking
> >problem with the fax console?
> >
> >I appreciate your help. Thanks.
> >
> >Jenny
> >>-----Original Message-----
> >>There are many causes for this problem. Most often,

> this
> >problem arises
> >>because some other imaging application that you
> >installed has set itself as
> >>the default viewer for TIF files. To view faxes from

> the
> >Fax Console, the
> >>Windows Imaging and Fax viewer must be your default
> >viewer for TIF files.
> >>You can easily restore that setting in Windows Explorer
> >> Folder Options.
> >>File Types. For most users the command line should read:
> >>
> >>"rundll32.exe <drive>:\WINDOWS\system32
> >\shimgvw.dll,ImageView_Fullscreen %1"
> >>
> >>
> >>
> >>Another common cause of this problem is firewall
> >software Trojan horse
> >>rules. The most common is one that ships with Norton
> >Internet Security.
> >>Details on that on are available here:
> >>http://service1.symantec.com/SUPPORT...sf/4a29389c214

> c
> >78ea88256c75005f451a/713afacbd4135e0a88256c77007e526f?
> >OpenDocument
> >>
> >>
> >>--
> >>Russ Valentine
> >>[MVP-Outlook]
> >>"Jenny" <jrmancini@adelphia.net> wrote in message
> >>news:2a0b001c391ec$d648a3e0$a601280a@phx.gbl.. .
> >>> Hi everyone - I am having a problem with my fax from
> >>> Windows XP, specifically with the tracking and
> >viewing. I
> >>> configured my fax to have the console pop up when a

> fax

> >>> is being sent or received; basically I checked all the
> >>> boxed uner the tracking tab on configure fax. I also
> >can
> >>> only view or preview the fax with the windows mstemp
> >fax
> >>> viewer. Before the blaster virus the tracking was
> >working
> >>> fine and the I could view faxes with the windows fax
> >and
> >>> picture viewer.
> >>>
> >>> Does anyone know how I can restore my fax tracking and
> >>> viewing?
> >>>
> >>> Thanks!!
> >>
> >>
> >>.
> >>
> >.
> >

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