Fax program will not install

I have tried to install the fax portion of XP several
times and it will not 'take'. It goes through the process
and does everything fine, but it just doesn't show up. It
continually leaves the "Fax" checkmark blank. I have
tried the wizard several times as well as directly from
the cd. Any suggestions?

Are you using an analog fax modem that is on the Windows XP HCL list? What
messages do you get during installation and in Event Viewer?
--
Russ Valentine
[MVP-Outlook]
"Ken" <anonymous@discussions.microsoft.com> wrote in message
news:045901c3d652$35092540$a601280a@phx.gbl...

> I have tried to install the fax portion of XP several
> times and it will not 'take'. It goes through the process
> and does everything fine, but it just doesn't show up. It
> continually leaves the "Fax" checkmark blank. I have
> tried the wizard several times as well as directly from
> the cd. Any suggestions?

I am using a "Generic 56K HCF Data Fax Modem" and my
internet connection works fine. I did not get any error
messages when the program installed and each time I go to
install it, it goes through the download process with no
errors, but it always shows up as 'Empty" through
the "start, all programs, accessories, communications"
links.

>-----Original Message-----
>Are you using an analog fax modem that is on the Windows

XP HCL list? What

>messages do you get during installation and in Event

Viewer?

>--
>Russ Valentine
>[MVP-Outlook]
>"Ken" <anonymous@discussions.microsoft.com> wrote in

message

>news:045901c3d652$35092540$a601280a@phx.gbl...

process

It

>
>
>.
>

So is that modem on the HCL list?
Have you looked at Event Viewer and your faxsetup.log?

--
Russ Valentine
[MVP-Outlook]
"Ken" <anonymous@discussions.microsoft.com> wrote in message
news:02a101c3d7fd$26ea68a0$a501280a@phx.gbl...

> I am using a "Generic 56K HCF Data Fax Modem" and my
> internet connection works fine. I did not get any error
> messages when the program installed and each time I go to
> install it, it goes through the download process with no
> errors, but it always shows up as 'Empty" through
> the "start, all programs, accessories, communications"
> links.
>

> XP HCL list? What

> Viewer?

> message

> process

> It

I am having the same problem. I was successfully using
the fax service with this modem. When the fax started to
hang after some hardware problems, I removed it
using "add remove programs " applet and then tried to
reinstall it. The wizard claims to have completed
successfully, but the service is not installed. The event
viewer shows that the service was unable to initialize
the modem and the service is tagged for deletion in the
services app. The modem is working for Internet, it shows
no problems in device manager and I installed another fax
program which works. I think the problem could be solved
by manually removing the Microsoft fax service completely
from my machine, but I can not find any reference to this
procedure in the Microsoft Knowledge base. I have
reinstalled the modem. This doesn't solve the problem.

>-----Original Message-----
>So is that modem on the HCL list?
>Have you looked at Event Viewer and your faxsetup.log?
>
>--
>Russ Valentine
>[MVP-Outlook]
>"Ken" <anonymous@discussions.microsoft.com> wrote in

message

>news:02a101c3d7fd$26ea68a0$a501280a@phx.gbl...

to

no

Windows

several

up.

have

from

>
>
>.
>

Then do so in Control Panel > Add/Remove Software > Add/Remove Windows
Components

--
Russ Valentine
[MVP-Outlook]
<anonymous@discussions.microsoft.com> wrote in message
news:03aa01c3dafe$330b41f0$a601280a@phx.gbl...

> I am having the same problem. I was successfully using
> the fax service with this modem. When the fax started to
> hang after some hardware problems, I removed it
> using "add remove programs " applet and then tried to
> reinstall it. The wizard claims to have completed
> successfully, but the service is not installed. The event
> viewer shows that the service was unable to initialize
> the modem and the service is tagged for deletion in the
> services app. The modem is working for Internet, it shows
> no problems in device manager and I installed another fax
> program which works. I think the problem could be solved
> by manually removing the Microsoft fax service completely
> from my machine, but I can not find any reference to this
> procedure in the Microsoft Knowledge base. I have
> reinstalled the modem. This doesn't solve the problem.

> message

> to

> no

> Windows

> several

> up.

> have

> from

Where Do I find "event Viewer and the HPCL list? I read in
this Windows area about another user having the same
problem. In my case the program does not show up in the
Add Remove Programs, and the Fax checkmark is always
missing in the Windows Components area regardless of how
many times the program loads. I never get any error
messages when it installs. I have ordered WinFax Pro from
the Computer store so maybe that will override this
problem but it sure would be nice if the program that came
with the cd did work.

>-----Original Message-----
>So is that modem on the HCL list?
>Have you looked at Event Viewer and your faxsetup.log?
>
>--
>Russ Valentine
>[MVP-Outlook]
>"Ken" <anonymous@discussions.microsoft.com> wrote in

message

>news:02a101c3d7fd$26ea68a0$a501280a@phx.gbl...

to

Windows

up.

from

>
>
>.
>

I'm not following.
What is missing in Windows Components?
Fax Services, or just the checkbox?
How did you install Windows XP?

For help with the HCL list, take a look at this MS KB article, it may help:
http://support.microsoft.com/support.../q314/0/62.asp

--
Russ Valentine
[MVP-Outlook]
<anonymous@discussions.microsoft.com> wrote in message
news:0ced01c3db72$ba64aaa0$a101280a@phx.gbl...

> Where Do I find "event Viewer and the HPCL list? I read in
> this Windows area about another user having the same
> problem. In my case the program does not show up in the
> Add Remove Programs, and the Fax checkmark is always
> missing in the Windows Components area regardless of how
> many times the program loads. I never get any error
> messages when it installs. I have ordered WinFax Pro from
> the Computer store so maybe that will override this
> problem but it sure would be nice if the program that came
> with the cd did work.

> message

> to

> Windows

> up.

> from

Russ

I guess I will pick up here, as I am having this exact problem and can't figure it out. I can't "remove" fax services because it's always unchecked even after installing it several times with no errors (but it's not really installed..) I checked the FaxSetup.log and its very long. Is there something in particular I should look for

----- Russ Valentine [MVP-Outlook] wrote: ----

I'm not following
What is missing in Windows Components
Fax Services, or just the checkbox
How did you install Windows XP

For help with the HCL list, take a look at this MS KB article, it may help
http://support.microsoft.com/support...s/q314/0/62.as

--
Russ Valentin
[MVP-Outlook
<anonymous@discussions.microsoft.com> wrote in messag
news:0ced01c3db72$ba64aaa0$a101280a@phx.gbl..

> Where Do I find "event Viewer and the HPCL list? I read i
> this Windows area about another user having the sam
> problem. In my case the program does not show up in th
> Add Remove Programs, and the Fax checkmark is alway
> missing in the Windows Components area regardless of ho
> many times the program loads. I never get any erro
> messages when it installs. I have ordered WinFax Pro fro
> the Computer store so maybe that will override thi
> problem but it sure would be nice if the program that cam
> with the cd did work

> messag

> t

> Window

> up

> fro

The checkmark is always missing from the Fax Services
window - The fax Services is there but it never has a
check mark in it no matter how many times I install the
program. It never shows up in the Add/Remove Programs
window so I cannot remove what is not there. The CD does
it's install fine and it appears that the program is
loading fine - but it just never takes. Windows XP was
installed from the CD.

>-----Original Message-----
>Russ,
>
>I guess I will pick up here, as I am having this exact

problem and can't figure it out. I can't "remove" fax
services because it's always unchecked even after
installing it several times with no errors (but it's not
really installed..) I checked the FaxSetup.log and its
very long. Is there something in particular I should look
for?

>
> ----- Russ Valentine [MVP-Outlook] wrote: -----
>
> I'm not following.
> What is missing in Windows Components?
> Fax Services, or just the checkbox?
> How did you install Windows XP?
>
> For help with the HCL list, take a look at this MS

KB article, it may help:

>

http://support.microsoft.com/support...cles/q314/0/62.
asp

>
> --
> Russ Valentine
> [MVP-Outlook]
> <anonymous@discussions.microsoft.com> wrote in

message

> news:0ced01c3db72$ba64aaa0$a101280a@phx.gbl...

read in

same

in the

always

of how

error

Pro from

that came

faxsetup.log?

in

and my

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time I go

with no

communications"

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wrote in

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show

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>.
>