fax won't work

Sorry. You cannot send a fax that way. You need a dial-up fax/modem. Then,
that must be connected to the phone line. There might be a phone plug in the
ADSL "modem" that you can use for that purpose or you might have to use a
splitter to connect to the same line as the ADSL modem. Best to check with
the provider of your ADSL line.

If you have a separate line for your phone, you can certainly connect the
dial-up fax/modem to that. XP has an appropriate fax client for the purpose
of sending faxes however it has to be properly configured. Check the help
system and let us know.


--

Tom
MSMVP PS-D


"rick" <rbenn@telus.net> wrote in message
news:061701c365fa$5f297e10$a601280a@phx.gbl...

> I just installed the fax software that came with my
> windows xp disk. When I try to send a fax, I get the
> message that there is no dial tone. I am connected to
> adsl so I know I'm hooked to the phone line. HELP????

I experience the same problem as Rick, only I connect to the Internet using
a cable-modem and have a telephone line plugged into my fax modem. I get a
dial-tone, and hear the fax dialing, but never a connection. The XP fax
client times out waiting for a connection.
Any suggestions?

Thanks!

-- Dave

"Thomas Ferguson" <tomf@mvps.org> wrote in message
news:#ejhJufZDHA.2932@tk2msftngp13.phx.gbl...

> Sorry. You cannot send a fax that way. You need a dial-up fax/modem. Then,
> that must be connected to the phone line. There might be a phone plug in

the

> ADSL "modem" that you can use for that purpose or you might have to use a
> splitter to connect to the same line as the ADSL modem. Best to check with
> the provider of your ADSL line.
>
> If you have a separate line for your phone, you can certainly connect the
> dial-up fax/modem to that. XP has an appropriate fax client for the

purpose

> of sending faxes however it has to be properly configured. Check the help
> system and let us know.
>
>
> --
>
> Tom
> MSMVP PS-D
>
>
> "rick" <rbenn@telus.net> wrote in message
> news:061701c365fa$5f297e10$a601280a@phx.gbl...

> > I just installed the fax software that came with my
> > windows xp disk. When I try to send a fax, I get the
> > message that there is no dial tone. I am connected to
> > adsl so I know I'm hooked to the phone line. HELP????

>
>

Unfortunately, Windows XP Fax has proven to be incompatible with many common
modems and drivers, particularly older ones, even if the manufacturers claim
they are "compatible" with Windows XP. Modem incompatibility is not apparent
during installation or the initial setup. It only becomes apparent when you
first try to send or receive a fax. The Fax Service will dial or will answer
an incoming fax but then fail with any of a number of unhelpful error
messages such as "Line is busy," "There is no answer," or "Reception error."
There will be nothing in Event Viewer to give a clue as to where the problem
might lie.

These errors have been nearly impossible to track down. To do so requires
enabling both PSS and debug logging of fax transmissions, both of which
require fairly extensive registry changes. For the time being, the best
advice is to attempt to use XP Fax only if you have a modem that is listed
on the Windows XP Hardware Compatibility List and using the latest drivers.
--
Russ Valentine
[MVP-Outlook]

"Dave" <cleso@hotmail.ocm> wrote in message
news:hvKdnS9pla_1_d-iXTWJhg@comcast.com...

> An error message flag pops up from the task bar, stating, "The fax to
> (destination) failed. There is no answer." The Fax Monitor window also
> states: "There is no answer." From dialing to "There is no answer" only
> took 12 seconds. Perhaps I need to set the time-out setting for a longer
> range. How do I increase that time?
>
> Thanks!
>
> -- Dave
>
> "Russ Valentine [MVP-Outlook]" <russval@mvps.org> wrote in message
> news:#YUBLojZDHA.1384@TK2MSFTNGP10.phx.gbl...

> > Error messages?
> > --
> > Russ Valentine
> > [MVP-Outlook]
> > "Dave" <cleso@hotmail.ocm> wrote in message
> > news:-9WcnZ1x0IqgJNyiXTWJhA@comcast.com...

> > > I experience the same problem as Rick, only I connect to the Internet

> > using

> > > a cable-modem and have a telephone line plugged into my fax modem. I

> get

> > a

> > > dial-tone, and hear the fax dialing, but never a connection. The XP

fax

> > > client times out waiting for a connection.
> > > Any suggestions?
> > >
> > > Thanks!
> > >
> > > -- Dave
> > >
> > > "Thomas Ferguson" <tomf@mvps.org> wrote in message
> > > news:#ejhJufZDHA.2932@tk2msftngp13.phx.gbl...
> > > > Sorry. You cannot send a fax that way. You need a dial-up fax/modem.

> > Then,

> > > > that must be connected to the phone line. There might be a phone

plug

> in

> > > the
> > > > ADSL "modem" that you can use for that purpose or you might have to

> use

> > a

> > > > splitter to connect to the same line as the ADSL modem. Best to

check

> > with

> > > > the provider of your ADSL line.
> > > >
> > > > If you have a separate line for your phone, you can certainly

connect

> > the

> > > > dial-up fax/modem to that. XP has an appropriate fax client for the
> > > purpose
> > > > of sending faxes however it has to be properly configured. Check the

> > help

> > > > system and let us know.
> > > >
> > > >
> > > > --
> > > >
> > > > Tom
> > > > MSMVP PS-D
> > > >
> > > >
> > > > "rick" <rbenn@telus.net> wrote in message
> > > > news:061701c365fa$5f297e10$a601280a@phx.gbl...
> > > > > I just installed the fax software that came with my
> > > > > windows xp disk. When I try to send a fax, I get the
> > > > > message that there is no dial tone. I am connected to
> > > > > adsl so I know I'm hooked to the phone line. HELP????
> > > >
> > > >
> > >
> > >

> >
> >

>
>

Russ,
I am using a Lucent WinModem, not a hardware modem, so the HCL is not going
to be much help.
Do you have any suggestions on another avenue of approach?
I have an HP psc 1210 all-in-one printer, scanner, copier. I have read that
even though it is not listed as a fax machine, the scanning functions take
care of that piece, with WinModem being able to do the send / receive
functions.
Any ideas for different software to use in place of XP Fax?

Thanks!

-- Dave

"Russ Valentine [MVP-Outlook]" <russval@mvps.org> wrote in message
news:#UhzCEpZDHA.1832@TK2MSFTNGP10.phx.gbl...

> Unfortunately, Windows XP Fax has proven to be incompatible with many

common

> modems and drivers, particularly older ones, even if the manufacturers

claim

> they are "compatible" with Windows XP. Modem incompatibility is not

apparent

> during installation or the initial setup. It only becomes apparent when

you

> first try to send or receive a fax. The Fax Service will dial or will

answer

> an incoming fax but then fail with any of a number of unhelpful error
> messages such as "Line is busy," "There is no answer," or "Reception

error."

> There will be nothing in Event Viewer to give a clue as to where the

problem

> might lie.
>
> These errors have been nearly impossible to track down. To do so requires
> enabling both PSS and debug logging of fax transmissions, both of which
> require fairly extensive registry changes. For the time being, the best
> advice is to attempt to use XP Fax only if you have a modem that is listed
> on the Windows XP Hardware Compatibility List and using the latest

drivers.

> --
> Russ Valentine
> [MVP-Outlook]
>
> "Dave" <cleso@hotmail.ocm> wrote in message
> news:hvKdnS9pla_1_d-iXTWJhg@comcast.com...

> > An error message flag pops up from the task bar, stating, "The fax to
> > (destination) failed. There is no answer." The Fax Monitor window also
> > states: "There is no answer." From dialing to "There is no answer" only
> > took 12 seconds. Perhaps I need to set the time-out setting for a

longer

> > range. How do I increase that time?
> >
> > Thanks!
> >
> > -- Dave
> >
> > "Russ Valentine [MVP-Outlook]" <russval@mvps.org> wrote in message
> > news:#YUBLojZDHA.1384@TK2MSFTNGP10.phx.gbl...

> > > Error messages?
> > > --
> > > Russ Valentine
> > > [MVP-Outlook]
> > > "Dave" <cleso@hotmail.ocm> wrote in message
> > > news:-9WcnZ1x0IqgJNyiXTWJhA@comcast.com...
> > > > I experience the same problem as Rick, only I connect to the

Internet

> > > using
> > > > a cable-modem and have a telephone line plugged into my fax modem.

I

> > get

> > > a
> > > > dial-tone, and hear the fax dialing, but never a connection. The XP

> fax

> > > > client times out waiting for a connection.
> > > > Any suggestions?
> > > >
> > > > Thanks!
> > > >
> > > > -- Dave
> > > >
> > > > "Thomas Ferguson" <tomf@mvps.org> wrote in message
> > > > news:#ejhJufZDHA.2932@tk2msftngp13.phx.gbl...
> > > > > Sorry. You cannot send a fax that way. You need a dial-up

fax/modem.

> > > Then,
> > > > > that must be connected to the phone line. There might be a phone

> plug

> > in

> > > > the
> > > > > ADSL "modem" that you can use for that purpose or you might have

to

> > use

> > > a
> > > > > splitter to connect to the same line as the ADSL modem. Best to

> check

> > > with
> > > > > the provider of your ADSL line.
> > > > >
> > > > > If you have a separate line for your phone, you can certainly

> connect

> > > the
> > > > > dial-up fax/modem to that. XP has an appropriate fax client for

the

> > > > purpose
> > > > > of sending faxes however it has to be properly configured. Check

the

> > > help
> > > > > system and let us know.
> > > > >
> > > > >
> > > > > --
> > > > >
> > > > > Tom
> > > > > MSMVP PS-D
> > > > >
> > > > >
> > > > > "rick" <rbenn@telus.net> wrote in message
> > > > > news:061701c365fa$5f297e10$a601280a@phx.gbl...
> > > > > > I just installed the fax software that came with my
> > > > > > windows xp disk. When I try to send a fax, I get the
> > > > > > message that there is no dial tone. I am connected to
> > > > > > adsl so I know I'm hooked to the phone line. HELP????
> > > > >
> > > > >
> > > >
> > > >
> > >
> > >

> >
> >

>
>

Not really. I haven't had time to check any of the third party offerings nor
determine their reliability. Others may be able to help with that.
--
Russ Valentine
[MVP-Outlook]
"Dave" <cleso@hotmail.ocm> wrote in message
newsVadnTZWvr6And6iXTWJjQ@comcast.com...

> Russ,
> I am using a Lucent WinModem, not a hardware modem, so the HCL is not

going

> to be much help.
> Do you have any suggestions on another avenue of approach?
> I have an HP psc 1210 all-in-one printer, scanner, copier. I have read

that

> even though it is not listed as a fax machine, the scanning functions take
> care of that piece, with WinModem being able to do the send / receive
> functions.
> Any ideas for different software to use in place of XP Fax?
>
> Thanks!
>
> -- Dave
>
> "Russ Valentine [MVP-Outlook]" <russval@mvps.org> wrote in message
> news:#UhzCEpZDHA.1832@TK2MSFTNGP10.phx.gbl...

> > Unfortunately, Windows XP Fax has proven to be incompatible with many

> common

> > modems and drivers, particularly older ones, even if the manufacturers

> claim

> > they are "compatible" with Windows XP. Modem incompatibility is not

> apparent

> > during installation or the initial setup. It only becomes apparent when

> you

> > first try to send or receive a fax. The Fax Service will dial or will

> answer

> > an incoming fax but then fail with any of a number of unhelpful error
> > messages such as "Line is busy," "There is no answer," or "Reception

> error."

> > There will be nothing in Event Viewer to give a clue as to where the

> problem

> > might lie.
> >
> > These errors have been nearly impossible to track down. To do so

requires

> > enabling both PSS and debug logging of fax transmissions, both of which
> > require fairly extensive registry changes. For the time being, the best
> > advice is to attempt to use XP Fax only if you have a modem that is

listed

> > on the Windows XP Hardware Compatibility List and using the latest

> drivers.

> > --
> > Russ Valentine
> > [MVP-Outlook]
> >
> > "Dave" <cleso@hotmail.ocm> wrote in message
> > news:hvKdnS9pla_1_d-iXTWJhg@comcast.com...

> > > An error message flag pops up from the task bar, stating, "The fax to
> > > (destination) failed. There is no answer." The Fax Monitor window

also

> > > states: "There is no answer." From dialing to "There is no answer"

only

> > > took 12 seconds. Perhaps I need to set the time-out setting for a

> longer

> > > range. How do I increase that time?
> > >
> > > Thanks!
> > >
> > > -- Dave
> > >
> > > "Russ Valentine [MVP-Outlook]" <russval@mvps.org> wrote in message
> > > news:#YUBLojZDHA.1384@TK2MSFTNGP10.phx.gbl...
> > > > Error messages?
> > > > --
> > > > Russ Valentine
> > > > [MVP-Outlook]
> > > > "Dave" <cleso@hotmail.ocm> wrote in message
> > > > news:-9WcnZ1x0IqgJNyiXTWJhA@comcast.com...
> > > > > I experience the same problem as Rick, only I connect to the

> Internet

> > > > using
> > > > > a cable-modem and have a telephone line plugged into my fax modem.

> I

> > > get
> > > > a
> > > > > dial-tone, and hear the fax dialing, but never a connection. The

XP

> > fax

> > > > > client times out waiting for a connection.
> > > > > Any suggestions?
> > > > >
> > > > > Thanks!
> > > > >
> > > > > -- Dave
> > > > >
> > > > > "Thomas Ferguson" <tomf@mvps.org> wrote in message
> > > > > news:#ejhJufZDHA.2932@tk2msftngp13.phx.gbl...
> > > > > > Sorry. You cannot send a fax that way. You need a dial-up

> fax/modem.

> > > > Then,
> > > > > > that must be connected to the phone line. There might be a phone

> > plug

> > > in
> > > > > the
> > > > > > ADSL "modem" that you can use for that purpose or you might have

> to

> > > use
> > > > a
> > > > > > splitter to connect to the same line as the ADSL modem. Best to

> > check

> > > > with
> > > > > > the provider of your ADSL line.
> > > > > >
> > > > > > If you have a separate line for your phone, you can certainly

> > connect

> > > > the
> > > > > > dial-up fax/modem to that. XP has an appropriate fax client for

> the

> > > > > purpose
> > > > > > of sending faxes however it has to be properly configured. Check

> the

> > > > help
> > > > > > system and let us know.
> > > > > >
> > > > > >
> > > > > > --
> > > > > >
> > > > > > Tom
> > > > > > MSMVP PS-D
> > > > > >
> > > > > >
> > > > > > "rick" <rbenn@telus.net> wrote in message
> > > > > > news:061701c365fa$5f297e10$a601280a@phx.gbl...
> > > > > > > I just installed the fax software that came with my
> > > > > > > windows xp disk. When I try to send a fax, I get the
> > > > > > > message that there is no dial tone. I am connected to
> > > > > > > adsl so I know I'm hooked to the phone line. HELP????
> > > > > >
> > > > > >
> > > > >
> > > > >
> > > >
> > > >
> > >
> > >

> >
> >

>
>

When I click on the button "Compose New Fax" a message
box comes up:

awsnto32.exe - Entry Point Not Found
X The procedure entry point WnetRemoveCachedPassword
could not be located in the dynamic link library MPR.dll.

I have Windows XP Professional

You lost me. "Compose New Fax..." is not a menu command in Windows XP Fax.
Provide more detail, including where this "button" is and how the
installation of Windows XP Fax proceeded with your analog fax modem.
--
Russ Valentine
[MVP-Outlook]
"Bill Terrell" <bterrel86@charter.net> wrote in message
news:048801c38aa5$ee9d50b0$a101280a@phx.gbl...

> When I click on the button "Compose New Fax" a message
> box comes up:
>
> awsnto32.exe - Entry Point Not Found
> X The procedure entry point WnetRemoveCachedPassword
> could not be located in the dynamic link library MPR.dll.
>
> I have Windows XP Professional

Russ Valentine [MVP-Outlook] wrote:

> You lost me. "Compose New Fax..." is not a menu command in Windows XP
> Fax. Provide more detail, including where this "button" is and how the
> installation of Windows XP Fax proceeded with your analog fax modem.

Russ, I believe he's referring to WinFax...

--
Perdita X. Dream

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