Fingerprint reader can't be found: 0xe7210005 error message

Posted: 01-03-2008, 06:15 AM
Suddenly, Vista can't find my fingerprint reader sensor. IBM just replaced
the palmrest and reader, as well as the system board--the reader worked after
that, then the sensor disappeared a week or so later. Anyone have a clue
here where it went or how i can get it back or reinstall it? (I don't want
to do a restore point)
Thx,
Jeff

Fingerprint reader can't be found: 0xe7210005 error message


Responses to "Fingerprint reader can't be found: 0xe7210005 error message"

Miroslav Pragl
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Posts: n/a
 
Re: Fingerprint reader can't be found: 0xe7210005 error message
Posted: 01-03-2008, 04:41 PM
Can you find it in device manager (IBM support should tell you it's device
ID - it's something like USB\VID_08FF&PID2580\5&B701C9D&0&2 in my case)

MP
> Suddenly, Vista can't find my fingerprint reader sensor. IBM just
> replaced

Jeff
Guest
Posts: n/a
 
Re: Fingerprint reader can't be found: 0xe7210005 error message
Posted: 01-03-2008, 11:01 PM
Miroslav: I found this for the TouchChip driver, under Hardware lds:
USB\VID_0483&PID_2016&REV_0001
USB\VID_0483&PID_2016

is this it? If so, what should i do?

Thx,
Jeff

"Miroslav Pragl" wrote:
> Can you find it in device manager (IBM support should tell you it's device
> ID - it's something like USB\VID_08FF&PID2580\5&B701C9D&0&2 in my case)
>
> MP
>
> > Suddenly, Vista can't find my fingerprint reader sensor. IBM just
> > replaced
>
>
Miroslav Pragl [MVP]
Guest
Posts: n/a
 
Re: Fingerprint reader can't be found: 0xe7210005 error message
Posted: 01-03-2008, 11:52 PM
Looks like you found it. No exclamation marks etc?

Not sure what's your exact NTB model but look at:

http://www-307.ibm.com/pc/support/si...cid=MIGR-66948

MP

"Jeff" <Jeff@discussions.microsoft.com> wrote in message
news:0DCA1E2E-8A40-4E65-B28D-9A7A099BC1BB@microsoft.com...
> Miroslav: I found this for the TouchChip driver, under Hardware lds:
> USB\VID_0483&PID_2016&REV_0001
> USB\VID_0483&PID_2016

ja
Guest
Posts: n/a
 
RE: Fingerprint reader can't be found: 0xe7210005 error message
Posted: 03-22-2008, 04:07 AM


"Jeff" wrote:
> Suddenly, Vista can't find my fingerprint reader sensor. IBM just replaced
> the palmrest and reader, as well as the system board--the reader worked after
> that, then the sensor disappeared a week or so later. Anyone have a clue
> here where it went or how i can get it back or reinstall it? (I don't want
> to do a restore point)
> Thx,
> Jeff
 
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