form printing cancelled because of printer error

I am running Peachtree Accounting software. It converts
invoices into PDF files that can be emailed. When I am
attemping to email them, I am getting this message. The
program creates a printer called the "Peachtree PDF
converter". It is not working on my machine but works on
another I have in the house that also runs XP. The
people at Peachtree said I should reinstall windows. I
don't really want to do that if I can avoid it. ANy
suggestions how I can find the conflict or how else to
reslove this? I am the administrator so there is not
problem there...