Fresh Vista can't access some websites, including www.microsoft.co

I reinstalled Vista Business for a few times and the symptom is always the
same. Internet access to some domains(including microsoft.com, adobe.com,
yahoo.com, live.com, etc) seem to be blocked but most are accessible(like
amazon.com, google.com and ebay.com, etc).

It can't be hardware or driver problem because it's able to access most of
the websites.
It can't be the router config problem in my home network because other hosts
in same network are happy. I'm posting this question from another machine in
the same home network.

This issue stop me from using my new desktop computer. Any suggestions?
Thanks.

Regards
-Jiaqi

did you format/wipe the machine before reinstalling or did you
install on top of the problematic OS?

On Fri, 16 Nov 2007 22:58:00 -0800, Jiaqi
<Jiaqi@discussions.microsoft.com> wrote:

>I reinstalled Vista Business for a few times and the symptom is always the
>same. Internet access to some domains(including microsoft.com, adobe.com,
>yahoo.com, live.com, etc) seem to be blocked but most are accessible(like
>amazon.com, google.com and ebay.com, etc).
>
>It can't be hardware or driver problem because it's able to access most of
>the websites.
>It can't be the router config problem in my home network because other hosts
>in same network are happy. I'm posting this question from another machine in
>the same home network.
>
>This issue stop me from using my new desktop computer. Any suggestions?
>Thanks.
>
>Regards
>-Jiaqi

--

Barb Bowman
MS Windows-MVP
http://www.microsoft.com/windowsxp/e...ts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/

Thanks for response. Yes, I reinstalled the OS because I wanted to
re-partition the disk. The partition of OS is always reformatted before
installing.


Regards
-Jiaqi

"Barb Bowman" wrote:

> did you format/wipe the machine before reinstalling or did you
> install on top of the problematic OS?
>
> On Fri, 16 Nov 2007 22:58:00 -0800, Jiaqi
> <Jiaqi@discussions.microsoft.com> wrote:
>

> --
>
> Barb Bowman
> MS Windows-MVP
> http://www.microsoft.com/windowsxp/e...ts/bowman.mspx
> http://blogs.digitalmediaphile.com/barb/
>

can you open an elevated cmd prompt and type

tracert microsoft.com [enter]

please copy and paste the text output of that as a reply

also from the same prompt

ipconfig /all

and paste the text results in as well.

On Sat, 17 Nov 2007 16:21:00 -0800, Jiaqi
<Jiaqi@discussions.microsoft.com> wrote:

>Thanks for response. Yes, I reinstalled the OS because I wanted to
>re-partition the disk. The partition of OS is always reformatted before
>installing.
>
>
>Regards
>-Jiaqi
>
>"Barb Bowman" wrote:
>

--

Barb Bowman
MS Windows-MVP
http://www.microsoft.com/windowsxp/e...ts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/

try tracert yahoo.com as well please

On Sat, 17 Nov 2007 16:21:00 -0800, Jiaqi
<Jiaqi@discussions.microsoft.com> wrote:

>Thanks for response. Yes, I reinstalled the OS because I wanted to
>re-partition the disk. The partition of OS is always reformatted before
>installing.
>
>
>Regards
>-Jiaqi
>
>"Barb Bowman" wrote:
>

--

Barb Bowman
MS Windows-MVP
http://www.microsoft.com/windowsxp/e...ts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/

root> tracert yahoo.com

Tracing route to yahoo.com [66.94.234.13]
over a maximum of 30 hops:

1 * * * Request timed out.
2 11 ms * 22 ms
GE-1-4-ur01.bellevue.wa.seattle.comcast.net [68.86.98.41]
3 15 ms * *
te-9-3-ar01.burien.wa.seattle.comcast.net [68.86.96.66]
4 20 ms 11 ms 11 ms
te-8-1-ar01.seattle.wa.seattle.comcast.net [68.86.96.130]
5 37 ms 23 ms 41 ms
te-9-1-ur01.tacoma.wa.seattle.comcast.net [68.86.96.186]
6 22 ms 14 ms 14 ms COMCAST-IP.car1.Seattle1.Level3.net
[4.79.104.106]
7 15 ms 14 ms 13 ms te-3-2.car1.Seattle1.Level3.net
[4.79.104.105]
8 20 ms 41 ms 14 ms ae-13-53.car3.Seattle1.Level3.net
[4.68.105.68]
9 35 ms 34 ms 50 ms 4.79.106.26
10 51 ms 38 ms 39 ms ge-0-2-0.pat2.swp.yahoo.com
[216.115.110.33]
11 32 ms 45 ms 49 ms so-1-0-0.pat1.pdx.yahoo.com
[216.115.110.39]
12 33 ms 42 ms 33 ms so-3-0-0.pat1.sjc.yahoo.com
[216.115.110.36]
13 52 ms 59 ms 40 ms ge-2-2-0.pat2.sjc.yahoo.com
[216.115.105.19]
14 34 ms 37 ms 38 ms ge-2-1-0-p510.pat1.pao.yahoo.com
[216.115.106.172]
15 42 ms 44 ms 47 ms ge-4-0-0-p450.msr2.scd.yahoo.com
[216.115.106.205]
16 69 ms 48 ms 46 ms ten-1-3-bas1.scd.yahoo.com
[66.218.82.217]
17 46 ms 57 ms 46 ms w2.rc.vip.scd.yahoo.com [66.94.234.13]

Trace complete.

root> tracert microsoft.com
Tracing route to microsoft.com [207.46.197.32]
over a maximum of 30 hops:

1 * * * Request timed out.
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

root> ipconfig /all
Windows IP Configuration

Host Name . . . . . . . . . . . . : rattlesnake
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : hsd1.wa.comcast.net.

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : hsd1.wa.comcast.net.
Description . . . . . . . . . . . : Intel(R) 82566DC Gigabit
Platform LAN Connect
Physical Address. . . . . . . . . : 00-19-D1-81-A9-BD
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . :
fe80::f47a:cd24:70e9:ce04%8(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.101(Preferred)
Subnet Mask . . . . . . . . . . . : 224.0.0.0
Lease Obtained. . . . . . . . . . : Sunday, November 18, 2007
12:15:35 PM
Lease Expires . . . . . . . . . . : Monday, November 19, 2007
12:15:34 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 201333201
DNS Servers . . . . . . . . . . . : 68.87.69.146
68.87.85.98
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 6:

Connection-specific DNS Suffix . : hsd1.wa.comcast.net.
Description . . . . . . . . . . . : isatap.hsd1.wa.comcast.net.
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . :
fe80::5efe:192.168.1.101%10(Preferred)
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 68.87.69.146
68.87.85.98
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 7:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . :
2001:0:4136:e388:3c56:3ecf:3f57:fe9a(Preferred)
Link-local IPv6 Address . . . . . :
fe80::3c56:3ecf:3f57:fe9a%9(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled



DNS Servers are the same ips that other hosts in this network are using.


Regards
-Jiaqi


Barb Bowman wrote:

> try tracert yahoo.com as well please
>
> On Sat, 17 Nov 2007 16:21:00 -0800, Jiaqi
> <Jiaqi@discussions.microsoft.com> wrote:
>

> --
>
> Barb Bowman
> MS Windows-MVP
> http://www.microsoft.com/windowsxp/e...ts/bowman.mspx
> http://blogs.digitalmediaphile.com/barb/

try unbinding IPv6 in network properties to see if there is any
difference.

if not, this almost sounds like a Browser hijack since DNS is
working. see http://aumha.org/a/quickfix.htm and try hijack this.

On Sun, 18 Nov 2007 12:38:42 -0800, Jiaqi Guo <jiaqi.guo@gmail.com>
wrote:

>root> tracert yahoo.com
>
>Tracing route to yahoo.com [66.94.234.13]
>over a maximum of 30 hops:
>
> 1 * * * Request timed out.
> 2 11 ms * 22 ms
>GE-1-4-ur01.bellevue.wa.seattle.comcast.net [68.86.98.41]
> 3 15 ms * *
>te-9-3-ar01.burien.wa.seattle.comcast.net [68.86.96.66]
> 4 20 ms 11 ms 11 ms
>te-8-1-ar01.seattle.wa.seattle.comcast.net [68.86.96.130]
> 5 37 ms 23 ms 41 ms
>te-9-1-ur01.tacoma.wa.seattle.comcast.net [68.86.96.186]
> 6 22 ms 14 ms 14 ms COMCAST-IP.car1.Seattle1.Level3.net
>[4.79.104.106]
> 7 15 ms 14 ms 13 ms te-3-2.car1.Seattle1.Level3.net
>[4.79.104.105]
> 8 20 ms 41 ms 14 ms ae-13-53.car3.Seattle1.Level3.net
>[4.68.105.68]
> 9 35 ms 34 ms 50 ms 4.79.106.26
> 10 51 ms 38 ms 39 ms ge-0-2-0.pat2.swp.yahoo.com
>[216.115.110.33]
> 11 32 ms 45 ms 49 ms so-1-0-0.pat1.pdx.yahoo.com
>[216.115.110.39]
> 12 33 ms 42 ms 33 ms so-3-0-0.pat1.sjc.yahoo.com
>[216.115.110.36]
> 13 52 ms 59 ms 40 ms ge-2-2-0.pat2.sjc.yahoo.com
>[216.115.105.19]
> 14 34 ms 37 ms 38 ms ge-2-1-0-p510.pat1.pao.yahoo.com
>[216.115.106.172]
> 15 42 ms 44 ms 47 ms ge-4-0-0-p450.msr2.scd.yahoo.com
>[216.115.106.205]
> 16 69 ms 48 ms 46 ms ten-1-3-bas1.scd.yahoo.com
>[66.218.82.217]
> 17 46 ms 57 ms 46 ms w2.rc.vip.scd.yahoo.com [66.94.234.13]
>
>Trace complete.
>
>root> tracert microsoft.com
>Tracing route to microsoft.com [207.46.197.32]
>over a maximum of 30 hops:
>
> 1 * * * Request timed out.
> 2 * * * Request timed out.
> 3 * * * Request timed out.
> 4 * * * Request timed out.
> 5 * * * Request timed out.
> 6 * * * Request timed out.
> 7 * * * Request timed out.
> 8 * * * Request timed out.
> 9 * * * Request timed out.
> 10 * * * Request timed out.
> 11 * * * Request timed out.
> 12 * * * Request timed out.
> 13 * * * Request timed out.
> 14 * * * Request timed out.
> 15 * * * Request timed out.
> 16 * * * Request timed out.
> 17 * * * Request timed out.
> 18 * * * Request timed out.
> 19 * * * Request timed out.
> 20 * * * Request timed out.
> 21 * * * Request timed out.
> 22 * * * Request timed out.
> 23 * * * Request timed out.
> 24 * * * Request timed out.
> 25 * * * Request timed out.
> 26 * * * Request timed out.
> 27 * * * Request timed out.
> 28 * * * Request timed out.
> 29 * * * Request timed out.
> 30 * * * Request timed out.
>
>Trace complete.
>
>root> ipconfig /all
>Windows IP Configuration
>
> Host Name . . . . . . . . . . . . : rattlesnake
> Primary Dns Suffix . . . . . . . :
> Node Type . . . . . . . . . . . . : Hybrid
> IP Routing Enabled. . . . . . . . : No
> WINS Proxy Enabled. . . . . . . . : No
> DNS Suffix Search List. . . . . . : hsd1.wa.comcast.net.
>
>Ethernet adapter Local Area Connection:
>
> Connection-specific DNS Suffix . : hsd1.wa.comcast.net.
> Description . . . . . . . . . . . : Intel(R) 82566DC Gigabit
>Platform LAN Connect
> Physical Address. . . . . . . . . : 00-19-D1-81-A9-BD
> DHCP Enabled. . . . . . . . . . . : Yes
> Autoconfiguration Enabled . . . . : Yes
> Link-local IPv6 Address . . . . . :
>fe80::f47a:cd24:70e9:ce04%8(Preferred)
> IPv4 Address. . . . . . . . . . . : 192.168.1.101(Preferred)
> Subnet Mask . . . . . . . . . . . : 224.0.0.0
> Lease Obtained. . . . . . . . . . : Sunday, November 18, 2007
>12:15:35 PM
> Lease Expires . . . . . . . . . . : Monday, November 19, 2007
>12:15:34 PM
> Default Gateway . . . . . . . . . : 192.168.1.1
> DHCP Server . . . . . . . . . . . : 192.168.1.1
> DHCPv6 IAID . . . . . . . . . . . : 201333201
> DNS Servers . . . . . . . . . . . : 68.87.69.146
> 68.87.85.98
> NetBIOS over Tcpip. . . . . . . . : Enabled
>
>Tunnel adapter Local Area Connection* 6:
>
> Connection-specific DNS Suffix . : hsd1.wa.comcast.net.
> Description . . . . . . . . . . . : isatap.hsd1.wa.comcast.net.
> Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
> DHCP Enabled. . . . . . . . . . . : No
> Autoconfiguration Enabled . . . . : Yes
> Link-local IPv6 Address . . . . . :
>fe80::5efe:192.168.1.101%10(Preferred)
> Default Gateway . . . . . . . . . :
> DNS Servers . . . . . . . . . . . : 68.87.69.146
> 68.87.85.98
> NetBIOS over Tcpip. . . . . . . . : Disabled
>
>Tunnel adapter Local Area Connection* 7:
>
> Connection-specific DNS Suffix . :
> Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
> Physical Address. . . . . . . . . : 02-00-54-55-4E-01
> DHCP Enabled. . . . . . . . . . . : No
> Autoconfiguration Enabled . . . . : Yes
> IPv6 Address. . . . . . . . . . . :
>2001:0:4136:e388:3c56:3ecf:3f57:fe9a(Preferred)
> Link-local IPv6 Address . . . . . :
>fe80::3c56:3ecf:3f57:fe9a%9(Preferred)
> Default Gateway . . . . . . . . . : ::
> NetBIOS over Tcpip. . . . . . . . : Disabled
>
>
>
>DNS Servers are the same ips that other hosts in this network are using.
>
>
>Regards
>-Jiaqi
>
>
>Barb Bowman wrote:

--

Barb Bowman
MS Windows-MVP
http://www.microsoft.com/windowsxp/e...ts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/

I've tried unbinding IPv6 before but it didn't help. I also tried
starting from safe mode, disable firewall or killing processes from task
manager one after another but none of them helped.

I tried several suggestions in link but they didn't help either. Those
suggestions were mostly to clean some mess caused by other softwares,
while my case happens to a fresh OS, or even a fresh OS under safe mode.

Is there any system log or debugging tool that I can look into?


Regards
-Jiaqi



Barb Bowman wrote:

> try unbinding IPv6 in network properties to see if there is any
> difference.
>
> if not, this almost sounds like a Browser hijack since DNS is
> working. see http://aumha.org/a/quickfix.htm and try hijack this.
>
> On Sun, 18 Nov 2007 12:38:42 -0800, Jiaqi Guo <jiaqi.guo@gmail.com>
> wrote:
>
> --
>
> Barb Bowman
> MS Windows-MVP
> http://www.microsoft.com/windowsxp/e...ts/bowman.mspx
> http://blogs.digitalmediaphile.com/barb/

is there a proxy server configured on your computer?
can you access these websites using their IP address? please post
the text output run from an elevated command prompt of

ipconfig /all

On Wed, 21 Nov 2007 22:34:07 -0800, Jiaqi Guo <jiaqi.guo@gmail.com>
wrote:

>I've tried unbinding IPv6 before but it didn't help. I also tried
>starting from safe mode, disable firewall or killing processes from task
>manager one after another but none of them helped.
>
>I tried several suggestions in link but they didn't help either. Those
>suggestions were mostly to clean some mess caused by other softwares,
>while my case happens to a fresh OS, or even a fresh OS under safe mode.
>
>Is there any system log or debugging tool that I can look into?
>
>
>Regards
>-Jiaqi
>
>
>
>Barb Bowman wrote:

--

Barb Bowman
MS Windows-MVP
http://www.microsoft.com/windowsxp/e...ts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/

No proxy is configured. None of IE, firefox or telnet 80 can get
response. IP is correctly resolved and DNS servers are right, directly
browsing or telnet'ing IP doesn't get response back either.

/Windows/System32/drivers/etc/hosts is clean:

127.0.0.1 localhost
::1 localhost

Although I don't understand the meaning of "::1"

I posted ipconfig /all dump in one of the previous emails. Here it is again:

root> ipconfig /all
Windows IP Configuration

Host Name . . . . . . . . . . . . : rattlesnake
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : hsd1.wa.comcast.net.

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : hsd1.wa.comcast.net.
Description . . . . . . . . . . . : Intel(R) 82566DC Gigabit Platform
LAN Connect
Physical Address. . . . . . . . . : 00-19-D1-81-A9-BD
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . :
fe80::f47a:cd24:70e9:ce04%8(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.101(Preferred)
Subnet Mask . . . . . . . . . . . : 224.0.0.0
Lease Obtained. . . . . . . . . . : Sunday, November 18, 2007 12:15:35 PM
Lease Expires . . . . . . . . . . : Monday, November 19, 2007 12:15:34 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 201333201
DNS Servers . . . . . . . . . . . : 68.87.69.146
68.87.85.98
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 6:

Connection-specific DNS Suffix . : hsd1.wa.comcast.net.
Description . . . . . . . . . . . : isatap.hsd1.wa.comcast.net.
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . :
fe80::5efe:192.168.1.101%10(Preferred)
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 68.87.69.146
68.87.85.98
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 7:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . :
2001:0:4136:e388:3c56:3ecf:3f57:fe9a(Preferred)
Link-local IPv6 Address . . . . . :
fe80::3c56:3ecf:3f57:fe9a%9(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled



Regards
-Jiaqi



Barb Bowman wrote:

> is there a proxy server configured on your computer?
> can you access these websites using their IP address? please post
> the text output run from an elevated command prompt of
>
> ipconfig /all
>
> On Wed, 21 Nov 2007 22:34:07 -0800, Jiaqi Guo <jiaqi.guo@gmail.com>
> wrote:
>

> --
>
> Barb Bowman
> MS Windows-MVP
> http://www.microsoft.com/windowsxp/e...ts/bowman.mspx
> http://blogs.digitalmediaphile.com/barb/