FYI: Eset support tech says HE wouldn't use Eset 3.0 products....

(Since all users of this newsgroup rely on security products, and since I
have new information that would be helpful to those users in choosing a new
security product wisely, I have chosen to post this information here.)

While attemtping to get technical support for Eset's Smart Security suite
3.0, an Eset customer support rep emailed me that he would not use Eset's
new security products.

We had been email each other about problems with Eset's ESS 3.0 and they did
not respond to an email for help until 7 days later and, when they finally
responded via email, they only asked for more info. To add insult to injury
they never called us back (after 3 calls from us and 4 hours on the phone
trying to resolve an issue with file sharing and program blocking) when they
had promised a callback the next day.

Well, what he said when I told him that we could no longer recommend Eset
products due to the problems and horrid customer support exactly was "Hi
Jim, that is a pity, I guess you will be doing the same thing with every
brand new piece of software that is launched. Like I said, this is why I
personally never install "new" software as soon as it is available."

This little gem was in response to my objections to waiting 7 days for a
response from tech support when we had a customer having problems their
products after installing them based on our recommendations. I also
informed him that we had long since solved the issue (not being a company to
keep our clients waitng 7 days for a resolution - much less a response) by
uninstalling Eset products and having to re-install a PC.

So, the tech support reps at Eset don't eat their own dog food and get
pissed when you stop using products that break your networking? That's just
sad.

When asked about the red threat screens that offer no "delete" or
"quarantine" buttons and do not indicate that Eset's software has dealth
with the threat, he stated that they knew about the problems and were
"tryiing to get their coders to do something about it".

What the hell? "Trying to get their coders to do something about it"?
Who's running Eset that they must "try and get their coders to do
something"?

Anyway...we do not use or recommend Eset products at this time. It is a
shame as their NOD32 product (pre 3.0) was a good little product.
(Sometimes it blocked apps with no warning, but we could live with that
because it blocked threats so well.)

But, when it stops local file sharing, blocks mission critical applications
and you must wait 7 days to get a pissy email from Eset that still has no
bearing on a solution to the problem it's time to re-evaluate your selected
security software - and that's exactly what we are doing.

We suggest that you do the same.

jim