Grayed out options

Under New Connection Wizard on the third dialog box
titled "Internet Connection" I have three options from
which to choose.

1. Connect using a dial-up modem.
2. Connect using a broadband connection that requires a
username and password.
3. connect using a broadband connection that is always on.

Well, I have a DSL account with the local telephone
company and I cannot chose the second option. As a matter
of fact, option 1 and 2 are "grayed out." We have been
able to connect with no problem.

The other night, I shutdown the computer for the night.
When I rebooted the next morning, I didn't have a
connection. I had the DSL icon on the desktop, but it
didn't have any properties associated with it. This is
when I tried to re-establish the connection through
Ineternet Connection Wizard and noticed the option I
needed was "grayed out."

Is there a solution or fix for this problem. I talked to
the tech. support dept. and their solution was to format
the hard drive and re-install Win XP. I just don't buy
this as the only solution.

Thanks
MD