Real Geek Forums > Archives > Operating Systems > Windows Vista > Windows Vista Hardware & Devices > help me!

help me!

Posted: 06-18-2006, 09:02 PM
AppleG5
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Hi, I'm AppleG5, I installed Windows Vista on my eMachines PC a few weeks
ago, and I need help.

Windows Vista cannot detect my CD Drive!!!

I looked in device manager and saw that the DVD/CD-ROM Drive:
LITE-ON COMBO SOHC-4832K ATA Device
had the following problem:
Windows cannot start this hardware device because its configuration
information (in the registry) is incomplete or damaged. (Code 19)

Click 'Check for solutions' to send data about this device to Microsoft and
to see if there is a solution available.

I checked windows update, no luck. I tried updating the driver, nada. I
don't know what is wrong!!
Please help. Thank you SO MUCH in advance for any help.
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Responses to "help me!"

AppleG5
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help me!
Posted: 06-18-2006, 09:03 PM
Hi, I'm AppleG5, I installed Windows Vista on my eMachines PC a few weeks
ago, and I need help.

Windows Vista cannot detect my CD Drive!!!

I looked in device manager and saw that the DVD/CD-ROM Drive:
LITE-ON COMBO SOHC-4832K ATA Device
had the following problem:
Windows cannot start this hardware device because its configuration
information (in the registry) is incomplete or damaged. (Code 19)

Click 'Check for solutions' to send data about this device to Microsoft and
to see if there is a solution available.

I checked windows update, no luck. I tried updating the driver, nada. I
don't know what is wrong!!
Please help. Thank you SO MUCH in advance for any help.
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computerpro2
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RE: help me!
Posted: 06-22-2006, 08:26 PM
Make Sure You BACKUP and Save This Key:
"{4D36E965-E325-11CE-BFC1-08002BE10318}"
1.)Open regedit (Start > Run > Type Regedit)
2.)Browse to the following:

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}]
UpperFilters (Delete This Entry)
LowerFilters (Delete This Entry)

3.)Delete the entries for UpperFilters and LowerFilters (If you don't have
one of them that's ok)
4.)Exit regedit and reboot.
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AppleG5
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RE: help me!
Posted: 06-19-2006, 10:30 PM
Ok, I found the Cdrom.inf file in C:\Windows\inf. I read it first, and then I
right clicked and pressed install. then it says "Instalation Failed." now
what do I do??
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computerpro2
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RE: help me!
Posted: 06-22-2006, 08:25 PM

Make Sure You BACKUP and Save This Key:
"{4D36E965-E325-11CE-BFC1-08002BE10318}"
1.)Open regedit (Start > Run > Type Regedit)
2.)Browse to the following:

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}]
UpperFilters (Delete This Entry)
LowerFilters (Delete This Entry)

3.)Delete the entries for UpperFilters and LowerFilters (If you don't have
one of them that's ok)
4.)Exit regedit and reboot.
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AppleG5
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RE: help me!
Posted: 06-22-2006, 09:21 PM


"computerpro2" wrote:
>
> Make Sure You BACKUP and Save This Key:
> "{4D36E965-E325-11CE-BFC1-08002BE10318}"
> 1.)Open regedit (Start > Run > Type Regedit)
> 2.)Browse to the following:
>
> [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}]
> UpperFilters (Delete This Entry)
> LowerFilters (Delete This Entry)
>
> 3.)Delete the entries for UpperFilters and LowerFilters (If you don't have
> one of them that's ok)
> 4.)Exit regedit and reboot.
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computerpro2
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RE: help me!
Posted: 06-22-2006, 09:44 PM
What error code are you recieving when you go to "Device Manager"?
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computerpro2
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RE: help me!
Posted: 06-22-2006, 09:49 PM
Ok, Firstly do the following

1. go to "Device Manager"
2. Locate your CD/DVD Device
3. Right Click on your CD/DVD Device and select "Uninstall" from the context
menu.

Do not scan for hardware changes just leave it unistalled.

Then do the following if the registry key(s) re-appeared in the registry.

1.)Open regedit (Start > Run > Type Regedit)
2.)Browse to the following:

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}]
UpperFilters (Delete This Entry)
LowerFilters (Delete This Entry)

3.)Delete the entries for UpperFilters and LowerFilters (If you don't have
one of them that's ok)
4.)Exit regedit and reboot.

Then this should work out just fine for you.... Let me know if it doesnt.
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moominta
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Re: help me!
Posted: 09-01-2007, 09:12 PM

Thank you so much! I've encountered the same problem (at the same time)
as
AppleG5 , and followed your clear instructions. Success ensued.
(mine is: Toshiba A200 1MB-NOTEBOOK)

I wish you more good deeds in the future


--
moominta
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CarolS43
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RE: help me!
Posted: 11-15-2007, 12:51 AM
I have the same error on Vista home Premium with my Samsung YP-K3J mp3
driver. will the same instructions work????
--
Carol S


"computerpro2" wrote:
> Ok, Firstly do the following
>
> 1. go to "Device Manager"
> 2. Locate your CD/DVD Device
> 3. Right Click on your CD/DVD Device and select "Uninstall" from the context
> menu.
>
> Do not scan for hardware changes just leave it unistalled.
>
> Then do the following if the registry key(s) re-appeared in the registry.
>
> 1.)Open regedit (Start > Run > Type Regedit)
> 2.)Browse to the following:
>
> [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}]
> UpperFilters (Delete This Entry)
> LowerFilters (Delete This Entry)
>
> 3.)Delete the entries for UpperFilters and LowerFilters (If you don't have
> one of them that's ok)
> 4.)Exit regedit and reboot.
>
> Then this should work out just fine for you.... Let me know if it doesnt.
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