HP Scanjet3400C no longer working

Posted: 04-21-2004, 01:35 AM
Following installation of the following Security Updates
for Windows XP my HP Scanjet3400C scanner no longer
works. I tried to re-install it using the software but
receive a message that this software is not supported.

KB835732
KB828741
KB837001
Q327405
Q322011
814995
820291
KB822603
KB826942
KB831240

Could someone please tell me how to uninstall the security
updates so I can once again use my scanner.

Thanks in anticipation

Megan
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Responses to "HP Scanjet3400C no longer working"

squidfoot
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Posts: n/a
 
Re: HP Scanjet3400C no longer working
Posted: 04-21-2004, 11:15 AM
First of all, note that HP products have a history of combating xp. I'm not
an expert but do own 8 or 10 machines that all run xp or pro and i use hp
printers, all-in-ones etc. exclusively. The software probably is supported.
I don't know what year a 3400C came out but if it was designed for 98, it
may not work yet. get the latest drivers from hp.com and try again. May
have to uninstall before you install a printer. Need more info. Or see
Marfer's notes at www.geocities.com_mvp/xp_notes.htm or the links to kellys
korner and doug knox. All of whom are savvy XP MVP professionals and highly
regarded on this forum.

squid


"Megan Domanski" <domanski2@yahoo.com> wrote in message
news:1db501c42738$7c87e870$a101280a@phx.gbl...
> Following installation of the following Security Updates
> for Windows XP my HP Scanjet3400C scanner no longer
> works. I tried to re-install it using the software but
> receive a message that this software is not supported.
>
> KB835732
> KB828741
> KB837001
> Q327405
> Q322011
> 814995
> 820291
> KB822603
> KB826942
> KB831240
>
> Could someone please tell me how to uninstall the security
> updates so I can once again use my scanner.
>
> Thanks in anticipation
>
> Megan

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Mike Powers
Guest
Posts: n/a
 
Re: HP Scanjet3400C no longer working
Posted: 04-21-2004, 03:12 PM
1. Not supported or just not certified. Software that didn't go
through the XP authentication often works but work anyway. As for the
latest drivers and software, go to http://www.hp.com and look under
drivers and updates for scanjet 4300c and then windows XP.

By the way, using a 4200C on Windows XP I had frequent trouble with the
scanner becoming unavailable. I finally went into the associations and
discovered the buttons were all programmed to bring up all the options
in the HP Scanning software.

squidfoot wrote:
> First of all, note that HP products have a history of combating xp. I'm not
> an expert but do own 8 or 10 machines that all run xp or pro and i use hp
> printers, all-in-ones etc. exclusively. The software probably is supported.
> I don't know what year a 3400C came out but if it was designed for 98, it
> may not work yet. get the latest drivers from hp.com and try again. May
> have to uninstall before you install a printer. Need more info. Or see
> Marfer's notes at www.geocities.com_mvp/xp_notes.htm or the links to kellys
> korner and doug knox. All of whom are savvy XP MVP professionals and highly
> regarded on this forum.
>
> squid
>
>
> "Megan Domanski" <domanski2@yahoo.com> wrote in message
> news:1db501c42738$7c87e870$a101280a@phx.gbl...
>
>>Following installation of the following Security Updates
>>for Windows XP my HP Scanjet3400C scanner no longer
>>works. I tried to re-install it using the software but
>>receive a message that this software is not supported.
>>
>>KB835732
>>KB828741
>>KB837001
>>Q327405
>>Q322011
>>814995
>>820291
>>KB822603
>>KB826942
>>KB831240
>>
>>Could someone please tell me how to uninstall the security
>>updates so I can once again use my scanner.
>>
>>Thanks in anticipation
>>
>>Megan
>
>
>
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Megan Domanski
Guest
Posts: n/a
 
Re: HP Scanjet3400C no longer working
Posted: 04-21-2004, 10:50 PM
Thank you so much for the valuable advice.

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