Installinjg Fax Modem

> In news:mo6781llov660sr13get4hae557fo2q7dc@4ax.com,
> me@privacy.net <me@privacy.net> typed:
>

>> I visited my friend's computer today to fit a fax modem and it wanted
>> the Service pack 2 CD. It was looking for a file in D:\i386.
>> Naturally it didn't find it because that folder is on the XP install
>> CD. My friend didn't have the install disk because like many one man
>> bands these days the supplier didn't leave one with him.
>>
>> I could use my install CD but I am loathe to let this supplier off the
>> hook.

>
>
> OEM vendors are required by their agreement with Microsoft to give you a
> means of reinstalling, should it be necessary. They can do this in one of
> three ways:
>
>
>
> 1. An OEM copy of Windows
>
> 2. A restore CD
>
> 3. A hidden partition on your drive, with restore information.
>
>
>
> If you don't have 1 or 2, you should have 3, but you should contact your
> vendor to find out.
>
>
>
> Personally, I find both 2 and 3 unacceptable, and would never choose to
> buy a computer that came with an operating system unless I got a complete
> generic installation CD for that operating system.
>

>
> --
> Ken Blake - Microsoft MVP Windows: Shell/User
> Please reply to the newsgroup
>
>
>

>>
>> What I need to know is this: does the computer ask for the Service
>> pack 2 CD because the machine is updated. I know that the supplier is
>> supposed to have run the CD on the machine because he charged £60
>> ($150) to do so.
>>
>> Is this likely to have an easy solution to a known problem or is there
>> a serious problem with the computer.
>>
>> The modem was brand new and I followed the instructions to the letter.
>>
>> Colin

>
>

>
>"Ken Blake" <kblake@this.is.an.invalid.domain> wrote in message
>news:OTBSFLyVFHA.3636@TK2MSFTNGP14.phx.gbl...

>> In news:mo6781llov660sr13get4hae557fo2q7dc@4ax.com,
>> me@privacy.net <me@privacy.net> typed:
>>

>>> I visited my friend's computer today to fit a fax modem and it wanted
>>> the Service pack 2 CD. It was looking for a file in D:\i386.
>>> Naturally it didn't find it because that folder is on the XP install
>>> CD. My friend didn't have the install disk because like many one man
>>> bands these days the supplier didn't leave one with him.
>>>
>>> I could use my install CD but I am loathe to let this supplier off the
>>> hook.

>>
>>
>> OEM vendors are required by their agreement with Microsoft to give you a
>> means of reinstalling, should it be necessary. They can do this in one of
>> three ways:
>>
>>
>>
>> 1. An OEM copy of Windows
>>
>> 2. A restore CD
>>
>> 3. A hidden partition on your drive, with restore information.
>>
>>
>>
>> If you don't have 1 or 2, you should have 3, but you should contact your
>> vendor to find out.
>>
>>
>>
>> Personally, I find both 2 and 3 unacceptable, and would never choose to
>> buy a computer that came with an operating system unless I got a complete
>> generic installation CD for that operating system.
>>

>
>Agreed by almost anyone with any sense. Had mom-in-law return an HP
>specifically because of this. Have another friend with a Dell (payment plan
>was appealing to him regardless of anything one said) that I expect sooner
>or later he'll have a problem with and then he'll find out how difficult it
>is to save things first.
>
>Can't tell a Heinz pickle anything
>

>>
>> --
>> Ken Blake - Microsoft MVP Windows: Shell/User
>> Please reply to the newsgroup
>>
>>
>>

>>>
>>> What I need to know is this: does the computer ask for the Service
>>> pack 2 CD because the machine is updated. I know that the supplier is
>>> supposed to have run the CD on the machine because he charged £60
>>> ($150) to do so.
>>>
>>> Is this likely to have an easy solution to a known problem or is there
>>> a serious problem with the computer.
>>>
>>> The modem was brand new and I followed the instructions to the letter.
>>>
>>> Colin

>>
>>

>

> On Fri, 13 May 2005 17:37:34 GMT, "pjp"
> <pjpoirier_is_located@hotmail.com> wrote:
>

>>
>> "Ken Blake" <kblake@this.is.an.invalid.domain> wrote in
>> message
>> news:OTBSFLyVFHA.3636@TK2MSFTNGP14.phx.gbl...

>>> In news:mo6781llov660sr13get4hae557fo2q7dc@4ax.com,
>>> me@privacy.net <me@privacy.net> typed:
>>>
>>>> I visited my friend's computer today to fit a fax modem and
>>>> it
>>>> wanted the Service pack 2 CD. It was looking for a file in
>>>> D:\i386. Naturally it didn't find it because that folder is
>>>> on the
>>>> XP install CD. My friend didn't have the install disk
>>>> because like
>>>> many one man bands these days the supplier didn't leave one
>>>> with
>>>> him.
>>>>
>>>> I could use my install CD but I am loathe to let this
>>>> supplier off
>>>> the hook.
>>>
>>>
>>> OEM vendors are required by their agreement with Microsoft to
>>> give
>>> you a means of reinstalling, should it be necessary. They can
>>> do
>>> this in one of three ways:
>>>
>>>
>>>
>>> 1. An OEM copy of Windows
>>>
>>> 2. A restore CD
>>>
>>> 3. A hidden partition on your drive, with restore
>>> information.
>>>
>>>
>>>
>>> If you don't have 1 or 2, you should have 3, but you should
>>> contact
>>> your vendor to find out.
>>>
>>>
>>>
>>> Personally, I find both 2 and 3 unacceptable, and would never
>>> choose to buy a computer that came with an operating system
>>> unless
>>> I got a complete generic installation CD for that operating
>>> system.

> Good advice, but why is the XP message asking for the Service
> Pack 2
> CD. D:\i386 isn't on that CD, it's on the install CD.

>In news:c28a81tgi02258rq47bdf0kapckgdoji37@4ax.com,
>Colin Bearfield <c.bearfield@ntlworld.com> typed:
>

>> On Fri, 13 May 2005 17:37:34 GMT, "pjp"
>> <pjpoirier_is_located@hotmail.com> wrote:
>>

>>>
>>> "Ken Blake" <kblake@this.is.an.invalid.domain> wrote in
>>> message
>>> news:OTBSFLyVFHA.3636@TK2MSFTNGP14.phx.gbl...
>>>> In news:mo6781llov660sr13get4hae557fo2q7dc@4ax.com,
>>>> me@privacy.net <me@privacy.net> typed:
>>>>
>>>>> I visited my friend's computer today to fit a fax modem and
>>>>> it
>>>>> wanted the Service pack 2 CD. It was looking for a file in
>>>>> D:\i386. Naturally it didn't find it because that folder is
>>>>> on the
>>>>> XP install CD. My friend didn't have the install disk
>>>>> because like
>>>>> many one man bands these days the supplier didn't leave one
>>>>> with
>>>>> him.
>>>>>
>>>>> I could use my install CD but I am loathe to let this
>>>>> supplier off
>>>>> the hook.
>>>>
>>>>
>>>> OEM vendors are required by their agreement with Microsoft to
>>>> give
>>>> you a means of reinstalling, should it be necessary. They can
>>>> do
>>>> this in one of three ways:
>>>>
>>>>
>>>>
>>>> 1. An OEM copy of Windows
>>>>
>>>> 2. A restore CD
>>>>
>>>> 3. A hidden partition on your drive, with restore
>>>> information.
>>>>
>>>>
>>>>
>>>> If you don't have 1 or 2, you should have 3, but you should
>>>> contact
>>>> your vendor to find out.
>>>>
>>>>
>>>>
>>>> Personally, I find both 2 and 3 unacceptable, and would never
>>>> choose to buy a computer that came with an operating system
>>>> unless
>>>> I got a complete generic installation CD for that operating
>>>> system.

>

>> Good advice, but why is the XP message asking for the Service
>> Pack 2
>> CD. D:\i386 isn't on that CD, it's on the install CD.

>
>
>
>My assumption (perhaps incorrect) is that when he said "the
>Service Pack 2 CD," he actually meant the installation CD, and
>that this particular installation CD was at the SP2 level.