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Internal modem not recognized when installing Fax Service

Posted: 07-03-2004, 12:54 AM
RFChavez
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I had to "restore" my notebook. Now when trying to re-install Fax Service, the internal modem (which does work) is not recognized. Fax Service does not list the internal modem when Searching For Modem finishes. What can I do?


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Responses to "Internal modem not recognized when installing Fax Service"

Archan Das [MSFT]
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Re: Internal modem not recognized when installing Fax Service
Posted: 07-08-2004, 10:59 AM
Not all modems have fax capabilities. Check whether your modem supports
fax - goto device management
[devmgmt.msc]->Modems-><modem>->Properties->Diagnostics->Query Modem. If
AT+FCLASS shows either class 1, 2, or 2.0 it should support fax.

--
Archan Das

Microsoft Printing, Imaging and Fax Team

This posting is provided "AS IS" with no warranties, and confers no rights.

Please do not send email directly to this alias. This alias is for newsgroup
purposes only.

"RFChavez" <RFChavez@discussions.microsoft.com> wrote in message
news:50F3577D-683E-4C7F-AC5E-C96B17016B9D@microsoft.com...
> I had to "restore" my notebook. Now when trying to re-install Fax
Service, the internal modem (which does work) is not recognized. Fax
Service does not list the internal modem when Searching For Modem finishes.
What can I do?
>
>

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RFChavez
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Posts: n/a
 
Re: Internal modem not recognized when installing Fax Service
Posted: 07-09-2004, 12:39 AM
The modem definitely supports Fax Service. I had installed it before. It was after I used the Restore CD to "restore" the laptop that installing Fax Service now will not recognize the modem. The modem does work because I have connected to dial-up ISP with it.


"Archan Das [MSFT]" wrote:
> Not all modems have fax capabilities. Check whether your modem supports
> fax - goto device management
> [devmgmt.msc]->Modems-><modem>->Properties->Diagnostics->Query Modem. If
> AT+FCLASS shows either class 1, 2, or 2.0 it should support fax.
>
> --
> Archan Das
>
> Microsoft Printing, Imaging and Fax Team
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> Please do not send email directly to this alias. This alias is for newsgroup
> purposes only.
>
> "RFChavez" <RFChavez@discussions.microsoft.com> wrote in message
> news:50F3577D-683E-4C7F-AC5E-C96B17016B9D@microsoft.com...
> > I had to "restore" my notebook. Now when trying to re-install Fax
> Service, the internal modem (which does work) is not recognized. Fax
> Service does not list the internal modem when Searching For Modem finishes.
> What can I do?
> >
> >
>
>
>
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Chuck
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Posts: n/a
 
Re: Internal modem not recognized when installing Fax Service
Posted: 07-11-2004, 03:31 AM
This sounds like a Laptop with an OEM restore CD. It is likely that you will
need to contact the Laptop OEM or at least poke around on the oem's support
web site. The restore CD may not match what was originally installed on the
HD by the OEM.
"RFChavez" <RFChavez@discussions.microsoft.com> wrote in message
news:2DAF046D-B8A7-498E-ADAD-E9DB4A2BC4B1@microsoft.com...
> The modem definitely supports Fax Service. I had installed it before. It
> was after I used the Restore CD to "restore" the laptop that installing
> Fax Service now will not recognize the modem. The modem does work
> because I have connected to dial-up ISP with it.
>
>
> "Archan Das [MSFT]" wrote:
>
>> Not all modems have fax capabilities. Check whether your modem supports
>> fax - goto device management
>> [devmgmt.msc]->Modems-><modem>->Properties->Diagnostics->Query Modem. If
>> AT+FCLASS shows either class 1, 2, or 2.0 it should support fax.
>>
>> --
>> Archan Das
>>
>> Microsoft Printing, Imaging and Fax Team
>>
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>>
>> Please do not send email directly to this alias. This alias is for
>> newsgroup
>> purposes only.
>>
>> "RFChavez" <RFChavez@discussions.microsoft.com> wrote in message
>> news:50F3577D-683E-4C7F-AC5E-C96B17016B9D@microsoft.com...
>> > I had to "restore" my notebook. Now when trying to re-install Fax
>> Service, the internal modem (which does work) is not recognized. Fax
>> Service does not list the internal modem when Searching For Modem
>> finishes.
>> What can I do?
>> >
>> >
>>
>>
>>

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