Internet explorer shuts down after 3-4 minutes

Posted: 08-15-2003, 02:47 AM
Is your connection wireless? Does it use authenication? If
you answer yes and no.....disable authenication in your
wireless properties.

This also sounds a little like the balster virus...but I
do not know.

I am not a MS tech.

Good luck.

>-----Original Message-----
>When i access the internet, it shuts down my computer
>after 3 or 4 minutes. It says that the RPC (Remote
>Procedure Call Service) is ordering the shutdown.
>Therefore I have to use another computer to get technical
>help from Microsoft.
>.
>
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Responses to "Internet explorer shuts down after 3-4 minutes"

Jim Scardelis [MSFT]
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Re: Internet explorer shuts down after 3-4 minutes
Posted: 08-15-2003, 08:41 AM
This is most likely caused by the Blaster worm.

For the most up to date information, go to
http://www.microsoft.com/security/incident/blast.asp

I've also included the 4 steps that you should follow from the site.

--
Jim Scardelis, MCSE/CTT+
Microsoft Corporation

This posting is provided "AS IS" with no warranties, and confers no rights.


4 Steps for Home Users

If you are using Windows NT 4.0, Windows 2000, Windows XP, or Windows Server
2003, you should follow the steps in this sequence to help protect your
system and to recover if your system has been infected.

1. Enable a Firewall: Make sure you have a firewall activated to help
protect your computer against infection before you take other steps. If your
computer has been infected, activating firewall software will help limit the
effects of the worm on your computer.

The latest Windows operating systems have a firewall built in. Windows XP
and Windows Server 2003 users should print or save the following
instructions for how to enable their firewall.

If your computer is rebooting repeatedly, disconnect from the Internet
before you enable your firewall. To disconnect your computer from the

Internet:

.. Broadband connection users: Locate the cable that runs from your external
DSL or cable modem to the wall and unplug that cable either from the modem
or from the telephone jack.

.. Dial-up connection users: Locate the telephone cable that runs from the
modem inside your computer to your telephone jack and unplug that cable
either from the telephone jack or from your computer.

Follow the instructions provided for your operating system, and then
reconnect to the Internet.

.. Windows XP Professional users:

http://go.microsoft.com/?linkid=221044

.. Windows XP Home Edition users:

http://go.microsoft.com/?linkid=221045

.. Windows Server 2003 users:

http://go.microsoft.com/?linkid=221046

.. Windows NT 4.0 and Windows 2000 users: You will need to install a
third-party firewall. Most firewall software for home users is available in
free or trial versions. If you are unable to download a firewall product,
please check with your local computer retailer. Check the following
resources for more information on personal firewalls:

-- ZoneAlarm Pro (Zone Labs):

http://go.microsoft.com/?linkid=221047

-- Tiny Personal Firewall (Tiny Software):

http://go.microsoft.com/?linkid=221048

-- Outpost Firewall (Agnitum):

http://go.microsoft.com/?linkid=221049

-- Kerio Personal Firewall (Kerio Technologies):

http://go.microsoft.com/?linkid=221050

-- BlackICE PC Protection (Internet Security Systems):

http://go.microsoft.com/?linkid=221051

Windows 2000 users: Alternatively, you can take steps to block the affected
ports so that your computer can be patched. Here are some modified
instructions from the TechNet article HOW TO: Configure TCP/IP Filtering in
Windows 2000: http://go.microsoft.com/?linkid=221052.

2. Update Windows: If you are disconnected from the Internet, remember to
reconnect before you take the next steps. Download and install the security
update addressed in Security Bulletin MS03-026 for the version of Windows
that you are using from the Microsoft Download Center.

-- Windows NT Server 4.0 and Windows NT Workstation 4.0:

http://go.microsoft.com/?linkid=221053


-- Windows NT Server 4.0, Terminal Server Edition:

http://go.microsoft.com/?linkid=221054


-- Windows 2000:

http://go.microsoft.com/?linkid=221055

-- Windows XP: The vast majority of Windows XP customers use this version.
If you are unsure, it is likely that you are using this version.

http://go.microsoft.com/?linkid=221056


-- Windows XP (64 bit): The 64-bit version of Windows XP requires special
hardware to run. If you are unsure, it is likely that you are not running
this version of Windows XP.

http://go.microsoft.com/?linkid=221057

-- Windows Server 2003:

http://go.microsoft.com/?linkid=221058

-- Windows Server 2003 (64 bit):

http://go.microsoft.com/?linkid=221059

3. Use Antivirus Software: Make sure you have the latest updates installed.

.. If you already have antivirus software installed, go to your antivirus
vendor's Web site to get the latest updates, also known as virus
definitions.

.. If you do not have antivirus software installed, get it. If you are unable
to download antivirus software, please check with your local computer
retailer. The following vendors participating in the Microsoft Virus
Information Alliance (VIA) offer antivirus products for home users:

.. Network Associates: http://go.microsoft.com/?linkid=221060

.. Trend Micro: http://go.microsoft.com/?linkid=221061

.. Symantec: http://go.microsoft.com/?linkid=221062

.. Computer Associates : http://go.microsoft.com/?linkid=221063

Learn about Microsoft's Virus Information Alliance:

http://go.microsoft.com/?linkid=221064.

4. Remove the Worm: If you think there is even the slightest possibility
that your computer might be infected, use the worm removal tool available at
your antivirus vendor's Web site. For additional details on this worm from
antivirus software vendors participating in the Microsoft Virus Information
Alliance (VIA) please visit the following links:

-- Network Associates: http://go.microsoft.com/?linkid=221065

-- Trend Micro: http://go.microsoft.com/?linkid=221066

-- Symantec: http://go.microsoft.com/?linkid=221067

-- Computer Associates: http://go.microsoft.com/?linkid=221068



"cinche" <cidama4@hotmail.com> wrote in message
news:04bf01c362c7$1a6bc430$a601280a@phx.gbl...
> When i access the internet, it shuts down my computer
> after 3 or 4 minutes. It says that the RPC (Remote
> Procedure Call Service) is ordering the shutdown.
> Therefore I have to use another computer to get technical
> help from Microsoft.

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