Invalid key

Posted: 02-10-2009, 10:10 PM
I have an old Dell computer and when I reinstalled Windows and did a genuine
windows advantage update it said that my key was no longer valid and directed
me to a website to buy Windows?

I have contacted Dell and since the computer is out of warranty they can't
do anything about it. My question is can Microsoft help me?

Steve


Invalid key


Responses to "Invalid key"

Peter Foldes
Guest
Posts: n/a
 
Re: Invalid key
Posted: 02-10-2009, 11:27 PM
Not if it an OEM CD.

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"Steve F." <SteveF@discussions.microsoft.com> wrote in message
news:1BAC328E-64B7-48A0-8B90-02A16C131A5D@microsoft.com...
>I have an old Dell computer and when I reinstalled Windows and did a genuine
> windows advantage update it said that my key was no longer valid and directed
> me to a website to buy Windows?
>
> I have contacted Dell and since the computer is out of warranty they can't
> do anything about it. My question is can Microsoft help me?
>
> Steve
>
>
Pat Glenn
Guest
Posts: n/a
 
Re: Invalid key
Posted: 02-11-2009, 04:08 AM

"Steve F." <SteveF@discussions.microsoft.com> wrote in message
news:1BAC328E-64B7-48A0-8B90-02A16C131A5D@microsoft.com...
>I have an old Dell computer and when I reinstalled Windows and did a
>genuine
> windows advantage update it said that my key was no longer valid and
> directed
> me to a website to buy Windows?
>
> I have contacted Dell and since the computer is out of warranty they
> can't
> do anything about it. My question is can Microsoft help me?
>
> Steve
>
>
I'd be making a big protest (read underlined, 72 point font here!!) to
customer service.

Since it is a Dell machine, chances are that you have an OEM licensed
operating system. With that kind of license it is typically tied to the use
of the particular machine on which it was sold. As such MS wouldn't be
responsible for supporting the OS. Dell would. However, even though Dell is
no longer supporting the machine under warranty they should have info
available as few users that I know of replace their machine every time the
warranty expires.

It may be you have to spend a few hours scouring knowlege bases or pay for a
tech support incident, but under no circumstances should your windows
license expire just because your warranty did!!!

Since the problem seemed to occur after doing a MS upgrade, the MS KB
database may be a good place to start. Companies like Dell make custom
tweaks to the OS in order to make it perform better on their hardware. As
such, problems like this are frequent. Despite it not "being their problem",
MS has been quite good in placing fixes and patches for the more common
occurrences on their website.

It is possible that some upgrade has overwritten something that it shouldn't
have, or isn't making a check that it should be - word it however you want -
it's probably a glitch between the regular MS code and the custom tweaks and
I'd bet you're not the first, or the only one to run into this problem.

- Best of luck.



DL
Guest
Posts: n/a
 
Re: Invalid key
Posted: 02-11-2009, 09:49 AM
Its also the case that the Advantage tool can cause problems, if you do a
google search you should find an MS link for directing a query to

"Steve F." <SteveF@discussions.microsoft.com> wrote in message
news:1BAC328E-64B7-48A0-8B90-02A16C131A5D@microsoft.com...
>I have an old Dell computer and when I reinstalled Windows and did a
>genuine
> windows advantage update it said that my key was no longer valid and
> directed
> me to a website to buy Windows?
>
> I have contacted Dell and since the computer is out of warranty they
> can't
> do anything about it. My question is can Microsoft help me?
>
> Steve
>
>

David B.
Guest
Posts: n/a
 
Re: Invalid key
Posted: 02-11-2009, 02:30 PM
Did you use the Dell Windows XP installation media? If not what did you use?

--

Crosspost, do not multipost http://www.blakjak.demon.co.uk/mul_crss.htm
How to ask a question http://support.microsoft.com/kb/555375



"Steve F." <SteveF@discussions.microsoft.com> wrote in message
news:1BAC328E-64B7-48A0-8B90-02A16C131A5D@microsoft.com...
>I have an old Dell computer and when I reinstalled Windows and did a
>genuine
> windows advantage update it said that my key was no longer valid and
> directed
> me to a website to buy Windows?
>
> I have contacted Dell and since the computer is out of warranty they
> can't
> do anything about it. My question is can Microsoft help me?
>
> Steve
>
>
 
LinkBack Thread Tools Display Modes
 


Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On
Forum Jump


Similar Threads
Thread Thread Starter Forum Replies Last Post
PID is invalid Remigijus Windows Vista Administration 3 01-04-2008 02:27 AM
url invalid? sterling_zhang Windows Vista Security 2 11-25-2007 01:09 PM
Cd Key invalid TimSoule Windows Vista Install & Setup 0 07-04-2006 05:17 AM
Invalid File Extensions and Invalid ActiveX Controls in WinXP Frabato Windows XP Accessibility 0 05-07-2006 01:28 AM
Invalid product id invalid Windows XP Setup 8 06-22-2004 03:24 PM