Re: 'invalid product id'

Posted: 07-07-2003, 09:59 PM

Michael A. McKenney

Guest
Posts: n/a

Gateway should have to correct it. Your OS is OEM not retail. Microsoft
will have you call them. Call GW support back and take to a manager.

"Loni Stewart-Quick" <lquick@comcast.net> wrote in message
news:02f301c344c7$babd61a0$a501280a@phx.gbl...

> I purchased a Gateway computer earlier in the year along
> with the microsoft software. Today I was trying to
> install my update thru you all and I got the response
> that I had an 'invalid product id'. My id # is 55274-640-
> 0000356-23959.... as I am sure you are aware that is one
> on the two ids that is a pirated number. I have called
> Gateway at this issue and they have informed me after 4
> and 1/2 hours on the computer that this is a software
> problem and that Microsoft will have to correct this. The
> software is still under warrant and I would appreciate
> someone giving me a valid answer and solution to my
> problem. I would correct this myself thru our wealth of
> informational guidelines but I don't feel that it's
> really my problem that the wrong or invalid ID was put
> into my computer by someone other than myself. Immediate
> attention on this matter would be greatly appreciated.
>
>
>
> Thank You,
>
> Loni Stewart-Quick
>
> Gateway serial #: 0028446422
>

Responses to "Re: 'invalid product id'"

Jupiter Jones [MVP]

Guest
Posts: n/a

Re: 'invalid product id'

Posted: 07-07-2003, 10:19 PM

Loni;
Since what the Product Key matches the stolen Product Key, and you got
Windows XP Pro from Gateway, you need to call Gateway.

Have you or anyone else reinstalled Windows XP since receiving the
computer?
If yes, did you use the Gateway operating system CD as well as the
Product Key affixed to the side of the computer?

If you have not done so, reload using the Product Key.

In any case, since it is OEM, Microsoft can not help unless you want
to report piracy:
http://www.microsoft.com/piracy/reporting/default.asp

--
Jupiter Jones [MVP]
An easier way to read newsgroup messages:
http://www.microsoft.com/windowsxp/p...oups/setup.asp
Please respond to newsgroup only for everyone's benefit.

"Loni Stewart-Quick" <lquick@comcast.net> wrote in message
news:02f301c344c7$babd61a0$a501280a@phx.gbl...

> I purchased a Gateway computer earlier in the year along
> with the microsoft software. Today I was trying to
> install my update thru you all and I got the response
> that I had an 'invalid product id'. My id # is 55274-640-
> 0000356-23959.... as I am sure you are aware that is one
> on the two ids that is a pirated number. I have called
> Gateway at this issue and they have informed me after 4
> and 1/2 hours on the computer that this is a software
> problem and that Microsoft will have to correct this. The
> software is still under warrant and I would appreciate
> someone giving me a valid answer and solution to my
> problem. I would correct this myself thru our wealth of
> informational guidelines but I don't feel that it's
> really my problem that the wrong or invalid ID was put
> into my computer by someone other than myself. Immediate
> attention on this matter would be greatly appreciated.
>
>
>
> Thank You,
>
> Loni Stewart-Quick
>
> Gateway serial #: 0028446422
>

Bruce Chambers

Guest
Posts: n/a

Re: 'invalid product id'

Posted: 07-08-2003, 05:13 AM

Greetings --

That Product ID isn't the result of an OEM installation. I
suspect a couple salient facts about the true origin of the PC where
left out of the original post.

Bruce Chambers

Help us help you:
http://dts-l.org/goodpost.htm
http://www.catb.org/~esr/faqs/smart-questions.html
----
You can have peace. Or you can have freedom. Don't ever count on
having both at once. -- RAH

" Michael A. McKenney" <mckennma@wideopenwest.com> wrote in message
news:UV6dnbIDA_6MQpSiXTWJiw@shutter.net...

> Gateway should have to correct it. Your OS is OEM not retail.

Microsoft

> will have you call them. Call GW support back and take to a

manager.

>
> "Loni Stewart-Quick" <lquick@comcast.net> wrote in message
> news:02f301c344c7$babd61a0$a501280a@phx.gbl...
> > I purchased a Gateway computer earlier in the year along
> > with the microsoft software. Today I was trying to
> > install my update thru you all and I got the response
> > that I had an 'invalid product id'. My id # is 55274-640-
> > 0000356-23959.... as I am sure you are aware that is one
> > on the two ids that is a pirated number. I have called
> > Gateway at this issue and they have informed me after 4
> > and 1/2 hours on the computer that this is a software
> > problem and that Microsoft will have to correct this. The
> > software is still under warrant and I would appreciate
> > someone giving me a valid answer and solution to my
> > problem. I would correct this myself thru our wealth of
> > informational guidelines but I don't feel that it's
> > really my problem that the wrong or invalid ID was put
> > into my computer by someone other than myself. Immediate
> > attention on this matter would be greatly appreciated.
> >
> >
> >
> > Thank You,
> >
> > Loni Stewart-Quick
> >
> > Gateway serial #: 0028446422
> >
>
>

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