Locked Out Of Windows Vista Home Premium

>
> Oh I hope someone can help us. My question is in regards to a
> desktop purchased about six months ago through Dell and is running
> Windows Vista Home Premium. This is my mother's computer and she passed
> away unexpectedly last month. We had access to her computer after she
> passed, but not realizing that this would happen, during what must have
> been some automatic updates the computer restarted itself and is now at
> the blue screen that shows her user picture and under that is asking for
> a password. We have tried passwords that we knew her to use, without
> success. My mother stored all of her photos and such on this computer
> and we are terrifed to lose anything on the hard drive. We have been
> told that we or or someone we hire can come in and transfer the data to
> another hard drive and un-install windows, then re-install it and
> transfer back the data that was saved. First and formost we are afraid
> that we may still lose things in this process, for instance if she had
> things saved in folders outside of the my documents "tab", the repair
> person won't know what to look for, and this data would be lost. In
> addition to that, places like the Geek Squad want 299.00 to come out
> and do this. I keep thinking this must happen to people all the time.
> There must be a way around this, I mean what would you do if you just
> forgot your password? Please I hope someone has information on how to
> do this.
>
>
> --
> smithj0195
> Posted via http://www.vistaheads.com
>