matshita dvd-ram stopped working/ windows vista

Hi, I have a similar problem and get error 39, I have tried to restore the
comuter to restor points, it would not let me do it,'some error occured,
restore was not completed'. I have tried all the "tips" on upgrading the
drives, finding a solution to the problem, etc, it always brought me back to
the error 39 message. I looked and printed off the instructions from the web
link you gave, but I am afraid to try messing with this, that I might mess up
my system. I have Windows Vista and until yesterday my internal CD-Rom worked
perfectly. When I stopped burning cds and wanted to logg off, for some reason
it took a very long time; I tired shutting down with the main power button,
that didn't work, so I unplugged the computer to shut it off; after about an
hour I restarted it, all was fine, but my drive E was gone; I then tried
using my external drive J, also not there, when I looked in "My Computer". I
ran a diognostic test on the computer and it says "device driver is
corrupted" for both the internal and external drives. Is there any other
remedy?

"Peter Foldes" wrote:

> http://support.microsoft.com/default...b;en-us;314060
>
> --
> Peter
>
> Please Reply to Newsgroup for the benefit of others
> Requests for assistance by email can not and will not be acknowledged.
>
> "thunderthighs76" <thunderthighs76@discussions.microsoft.com> wrote in message news:9D2E1221-7C60-47ED-9FB7-15D468F070D6@microsoft.com...

> > hi, out there!!! i can't seem to find a solution to this problem here is the
> > exact error message that it says in the device manager scrn (Windows cannot
> > start this hardware device because its configuration information (in the
> > registry) is incomplete or damaged. (Code 19). i tried to flash the bios and
> > also tried to use the sys recovery option that restores the sys to factory
> > default w/ out using a backup disc but nothing seem to be working. oh! i
> > also tried doing regedit but still nothing. someone please help!!!!!!!!!!!!!

>

You should make a backup of the registry before you do this fix or have a
computer knowledgeable friend do it for you, but this seems the only resolution
to the error 39 problem.

http://support.microsoft.com/kb/929461/en-us

--
I Bleed Blue and Gold
GO BEARS!


"Eleonore" <Eleonore@discussions.microsoft.com> wrote in message
news:B3451D84-A82C-43F9-BC47-E656AA2AB45E@microsoft.com...

> Hi, I have a similar problem and get error 39, I have tried to restore the
> comuter to restor points, it would not let me do it,'some error occured,
> restore was not completed'. I have tried all the "tips" on upgrading the
> drives, finding a solution to the problem, etc, it always brought me back to
> the error 39 message. I looked and printed off the instructions from the web
> link you gave, but I am afraid to try messing with this, that I might mess up
> my system. I have Windows Vista and until yesterday my internal CD-Rom worked
> perfectly. When I stopped burning cds and wanted to logg off, for some reason
> it took a very long time; I tired shutting down with the main power button,
> that didn't work, so I unplugged the computer to shut it off; after about an
> hour I restarted it, all was fine, but my drive E was gone; I then tried
> using my external drive J, also not there, when I looked in "My Computer". I
> ran a diognostic test on the computer and it says "device driver is
> corrupted" for both the internal and external drives. Is there any other
> remedy?
>
> "Peter Foldes" wrote:
>

>> http://support.microsoft.com/default...b;en-us;314060
>>
>> --
>> Peter
>>
>> Please Reply to Newsgroup for the benefit of others
>> Requests for assistance by email can not and will not be acknowledged.
>>
>> "thunderthighs76" <thunderthighs76@discussions.microsoft.com> wrote in
>> message news:9D2E1221-7C60-47ED-9FB7-15D468F070D6@microsoft.com...

>> > hi, out there!!! i can't seem to find a solution to this problem here is
>> > the
>> > exact error message that it says in the device manager scrn (Windows cannot
>> > start this hardware device because its configuration information (in the
>> > registry) is incomplete or damaged. (Code 19). i tried to flash the bios
>> > and
>> > also tried to use the sys recovery option that restores the sys to factory
>> > default w/ out using a backup disc but nothing seem to be working. oh! i
>> > also tried doing regedit but still nothing. someone please
>> > help!!!!!!!!!!!!!

>>