Microsoft Fax problem with modem hanging up prematurely

> When you say no digits were dialed at all i suspect that there is not dial
> tone.
> You can open hyperterminal and try to dial some number and check if it is
> dialing.
> Start menu->All Programs -> Accessories->Communication->Hyperterminal.
>
> If you cannot dial then there are solutions at the Broadexnt site. The
> following link could be helpful to you.
> http://www.broadxent.com/support/support_downloads.asp
>
> This link takes you to troubleshooting section of these modems. I found

> solutions to "No Dial tone" in the knowledge base.
> This could be of help. Try out and let us know.
>
>
> --
> Thanks
> Shyama Prasad
>
> Microsft Printing, Imaging and Fax Team
> This posting is provided "AS IS" with no warranties, and confers no

> Please do not send email directly to this alias. This alias is for

> purposes only.
> "Dale A. Chamberlain" <dale@dchamberlain.net> wrote in message
> news:OuGHZnLVDHA.2248@TK2MSFTNGP10.phx.gbl...

> > I am running Windows XP Pro with Microsoft fax installed. My modem is a
> > Broadxent DSI V.92 PCI DI3631.
> >
> > Whenever I start to send a fax, I hear the dial tone on the modem

> > for one second and then the modem hangs up; no digits were dialed at

> > Fax Monitor displays "There is no answer". After all retries it finally
> > gives up with "The attempt to send the fax failed".
> >
> > I've removed the device, reinstalled, updated the driver and still the

> same

> > thing.
> >
> > Has anyone else experienced the same problem? Has anyone any suggestions

> on

> > what to do next?
> >
> > Thanks
> >
> > Dale
> >
> >

>
>

> Shyama,
>
> I am getting a dial tone through the speaker, but at no time do I hear the
> touch tone sound of a digit being dialed. I tried your suggestion of

> through Hyperterminal and it worked fine; heard the dial tone, heard the
> digits being dialed, then the ringing and the call being answered. So
> perhaps the problem is somewhere in the Microsoft Fax configuration? I've
> checked all of the areas that I know of and nothing seems to be irregular.
>
> The Broadxent web site you provided does have a more up-to-date driver for
> the modem. I suppose I can try that, but based on the results of the above
> mentioned test, it doesn't seem to be in the modem.
>
> Thanks for your help!
>
> Dale
>
>
> "Shyama [MSFT]" <shyamah@online.microsoft.com> wrote in message
> news:3f2780c5@news.microsoft.com...

> > When you say no digits were dialed at all i suspect that there is not

> > tone.
> > You can open hyperterminal and try to dial some number and check if it

> > dialing.
> > Start menu->All Programs -> Accessories->Communication->Hyperterminal.
> >
> > If you cannot dial then there are solutions at the Broadexnt site. The
> > following link could be helpful to you.
> > http://www.broadxent.com/support/support_downloads.asp
> >
> > This link takes you to troubleshooting section of these modems. I found

> some

> > solutions to "No Dial tone" in the knowledge base.
> > This could be of help. Try out and let us know.
> >
> >
> > --
> > Thanks
> > Shyama Prasad
> >
> > Microsft Printing, Imaging and Fax Team
> > This posting is provided "AS IS" with no warranties, and confers no

> rights.

> > Please do not send email directly to this alias. This alias is for

> newsgroup

> > purposes only.
> > "Dale A. Chamberlain" <dale@dchamberlain.net> wrote in message
> > news:OuGHZnLVDHA.2248@TK2MSFTNGP10.phx.gbl...

> > > I am running Windows XP Pro with Microsoft fax installed. My modem is

> > > Broadxent DSI V.92 PCI DI3631.
> > >
> > > Whenever I start to send a fax, I hear the dial tone on the modem

> speaker

> > > for one second and then the modem hangs up; no digits were dialed at

> all.

> > > Fax Monitor displays "There is no answer". After all retries it

> > > gives up with "The attempt to send the fax failed".
> > >
> > > I've removed the device, reinstalled, updated the driver and still the

> > same

> > > thing.
> > >
> > > Has anyone else experienced the same problem? Has anyone any

> > on

> > > what to do next?
> > >
> > > Thanks
> > >
> > > Dale
> > >
> > >

> >
> >

>
>