Missing DLL

> First, be sure your antivirus software has the latest definitions and run a
> virus scan.
>
> Second, download, install and run Ad Aware:
> www.lavasoftusa.com
>
> If this is a relatively recent issue, you might try using System Restore to
> take you back to a time when this worked properly. Start\All
> Programs\Accessories\System Tools\System Restore. If that doesn't resolve
> it, try the information below.
>
> The following assumes you have an actual XP CD as opposed to a restore CD or
> restore partition supplied by your PC manufacturer.
>
> Go to Start, type sfc /scannow in the run box and press enter. Note, there
> is a space between sfc and the forward slash. You will be asked for your XP
> CD. Be aware, upon inserting the CD the XP setup screen may appear, this is
> not a part of sfc /scannow, rather it is being invoked by autorun. Simply
> minimize the screen and allow sfc to continue.
>
> If the above fails to resolve the issue, try a repair install as follows:
>
> Be sure you are well backed up in case there is a problem from which you are
> unable to recover. NOTE, while a repair install should leave your data
> files intact, if something goes wrong during the repair install, you may be
> forced to start over and do a clean install of XP. If you don't have your
> data backed up, you would lose your data should that eventuality occur.
>
> Assuming your system is set to boot from the CD-ROM drive, boot with the XP
> CD in the drive. If it isn't or you are not sure, you need to enter the
> system's BIOS. When you boot the system, the first screen usually has
> instructions that if you wish to enter setup press a specific key, when you
> see that, do so. Then you will have to navigate to the boot sequence, if
> the CD-ROM drive is not first line, set it first in the boot sequence. Save
> your settings and exit with the XP CD in the drive. The system will reboot.
>
> Boot from the CD. If your system is set to be able to boot from the CD, it
> should detect the disk and give a brief message, during the boot up, if you
> wish to boot from the CD press any key.
>
> Once you have pressed a key, setup should begin. You will see a reference
> asking if you need to load special drivers and another notice that if you
> wish to begin the ASR (Automatic Recovery Console) depress F2. Just let
> setup run past all of that. It will continue to load files and drivers.
>
> Then it will bring you to a screen. Eventually, you will come to a screen
> with the option to (1) setup Windows or (2) Repair Windows Installation
> using the Recovery console.
>
> The first option, to setup Windows is the one you want and requires you to
> press enter. When asked, press F8 to accept the end user agreement. Setup
> will then search for previous versions of Windows. Upon finding your
> version, it will ask if you wish to Repair your current installation or
> install fresh. Press R, that will run a repair installation. From there
> on, follow the screens.
>
> As to MSN, if the above doesn't resolve it, we'd need more information. If
> she's access her MSN e-mail from the Web, it's likely an issue at the web
> site, though she should make sure she is inputting the correct user name and
> password. If she is using an e-mail client such as Outlook Express or the
> Outlook component of MS-Office Suite, she needs to be sure here account
> setup information is correct. If it is, again, the issue may be on the
> server side. Does she receive any error messages when trying to log on to
> her e-mail account?
>
> --
> In memory of our dear friend, MVP Alex Nichol.
>
> Michael Solomon MS-MVP
> Windows Shell/User
> https://mvp.support.microsoft.com/communities/mvp.aspx
> Backup is a PC User's Best Friend
> DTS-L.Org: http://www.dts-l.org/
>
>
> "MarilynG" <MarilynG@discussions.microsoft.com> wrote in message
> news:6205F680-71DA-4B37-843F-ACA68C47DDAD@microsoft.com...

> > My granddaughters XP was working great until last week. Now when she does
> > a
> > search, she gets "missing rundul.dll". What is that and how do I get it
> > back?
> > SHe cannot log on to her MSN e-mail account either. Does she need to
> > contact
> > MSN?
> > Thank you for any help given.
> > Marilyn

>
>
>

> Thanks Mike. You have helped me before and I appreciate it.
> The gdaughter's mom took it back to Best Buy. They cleaned it up, spyware
> all over the place! SO it cost her about $140 to clean the hard drive and
> install a spyware sweeper. She just couldn't wait for me to get an answer.
> Oh
> well!
> Anyway I told her to monitor what the gdaughter is doing and tell her NOT
> to
> click on any pop ups!
> I did print out your instructions though. I am sure it will happen again!
> Marilyn
>
> "Michael Solomon (MS-MVP)" wrote:
>

>> First, be sure your antivirus software has the latest definitions and run
>> a
>> virus scan.
>>
>> Second, download, install and run Ad Aware:
>> www.lavasoftusa.com
>>
>> If this is a relatively recent issue, you might try using System Restore
>> to
>> take you back to a time when this worked properly. Start\All
>> Programs\Accessories\System Tools\System Restore. If that doesn't
>> resolve
>> it, try the information below.
>>
>> The following assumes you have an actual XP CD as opposed to a restore CD
>> or
>> restore partition supplied by your PC manufacturer.
>>
>> Go to Start, type sfc /scannow in the run box and press enter. Note,
>> there
>> is a space between sfc and the forward slash. You will be asked for your
>> XP
>> CD. Be aware, upon inserting the CD the XP setup screen may appear, this
>> is
>> not a part of sfc /scannow, rather it is being invoked by autorun.
>> Simply
>> minimize the screen and allow sfc to continue.
>>
>> If the above fails to resolve the issue, try a repair install as follows:
>>
>> Be sure you are well backed up in case there is a problem from which you
>> are
>> unable to recover. NOTE, while a repair install should leave your data
>> files intact, if something goes wrong during the repair install, you may
>> be
>> forced to start over and do a clean install of XP. If you don't have
>> your
>> data backed up, you would lose your data should that eventuality occur.
>>
>> Assuming your system is set to boot from the CD-ROM drive, boot with the
>> XP
>> CD in the drive. If it isn't or you are not sure, you need to enter the
>> system's BIOS. When you boot the system, the first screen usually has
>> instructions that if you wish to enter setup press a specific key, when
>> you
>> see that, do so. Then you will have to navigate to the boot sequence, if
>> the CD-ROM drive is not first line, set it first in the boot sequence.
>> Save
>> your settings and exit with the XP CD in the drive. The system will
>> reboot.
>>
>> Boot from the CD. If your system is set to be able to boot from the CD,
>> it
>> should detect the disk and give a brief message, during the boot up, if
>> you
>> wish to boot from the CD press any key.
>>
>> Once you have pressed a key, setup should begin. You will see a
>> reference
>> asking if you need to load special drivers and another notice that if you
>> wish to begin the ASR (Automatic Recovery Console) depress F2. Just let
>> setup run past all of that. It will continue to load files and drivers.
>>
>> Then it will bring you to a screen. Eventually, you will come to a
>> screen
>> with the option to (1) setup Windows or (2) Repair Windows Installation
>> using the Recovery console.
>>
>> The first option, to setup Windows is the one you want and requires you
>> to
>> press enter. When asked, press F8 to accept the end user agreement.
>> Setup
>> will then search for previous versions of Windows. Upon finding your
>> version, it will ask if you wish to Repair your current installation or
>> install fresh. Press R, that will run a repair installation. From there
>> on, follow the screens.
>>
>> As to MSN, if the above doesn't resolve it, we'd need more information.
>> If
>> she's access her MSN e-mail from the Web, it's likely an issue at the web
>> site, though she should make sure she is inputting the correct user name
>> and
>> password. If she is using an e-mail client such as Outlook Express or
>> the
>> Outlook component of MS-Office Suite, she needs to be sure here account
>> setup information is correct. If it is, again, the issue may be on the
>> server side. Does she receive any error messages when trying to log on
>> to
>> her e-mail account?
>>
>> --
>> In memory of our dear friend, MVP Alex Nichol.
>>
>> Michael Solomon MS-MVP
>> Windows Shell/User
>> https://mvp.support.microsoft.com/communities/mvp.aspx
>> Backup is a PC User's Best Friend
>> DTS-L.Org: http://www.dts-l.org/
>>
>>
>> "MarilynG" <MarilynG@discussions.microsoft.com> wrote in message
>> news:6205F680-71DA-4B37-843F-ACA68C47DDAD@microsoft.com...

>> > My granddaughters XP was working great until last week. Now when she
>> > does
>> > a
>> > search, she gets "missing rundul.dll". What is that and how do I get it
>> > back?
>> > SHe cannot log on to her MSN e-mail account either. Does she need to
>> > contact
>> > MSN?
>> > Thank you for any help given.
>> > Marilyn

>>
>>
>>