missing ptp file- cannot transfer photos to computer from new Sony

Thanks John- I haven't had any luck with those articles either...very
frustrating, but thanks for trying. Any other thoughts? I've tried
downloading the file from the web, but since it is a dll file, my computer
won't take it.

"John Inzer" wrote:

> deb m wrote:

> > I have Windows XP professional, and a brand new Sony
> > DSC-H1. I have not yet been able to transfer photos.
> > Sony tech support says it is a Windows issue. The error
> > statement that I'm getting is that file ptpusd.dll on
> > (Unknown) is not found. Does anyone have any
> > suggestions? I would greatly appreciate it...
> >
> > Thanks

> =============================================
> Maybe the following articles will offer some ideas:
>
> (814390) File Transfer from Digital Camera Fails
> http://support.microsoft.com/?kbid=814390
>
> (317181) Cannot Transfer Images From
> Your Nikon Digital Camera
> http://support.microsoft.com/?kbid=317181
>
>
> --
>
> John Inzer
> MS Picture It! MVP
> How to ask a newsgroup question:
> http://support.microsoft.com/kb/555375
>
>
>
>

deb m wrote:

> Thanks John- I haven't had any luck with those articles
> either...very frustrating, but thanks for trying. Any
> other thoughts? I've tried downloading the file from the
> web, but since it is a dll file, my computer won't take
> it.

====================================
Have you installed Windows XP SP2?

Maybe a USB card reader would be a
good investment?


--

John Inzer
MS Picture It! MVP
How to ask a newsgroup question:
http://support.microsoft.com/kb/555375

HI again John- I did download the service pack 2 but it didn't help. It
turns out there are other people having this same problem with Sony. They
resorted to a card reader. i borrowed one yesterday, and it worked like a
charm. I guess I'll have to invest a little more $$...

Thanks for your help. -deb

"John Inzer" wrote:

> deb m wrote:

> > Thanks John- I haven't had any luck with those articles
> > either...very frustrating, but thanks for trying. Any
> > other thoughts? I've tried downloading the file from the
> > web, but since it is a dll file, my computer won't take
> > it.

> ====================================
> Have you installed Windows XP SP2?
>
> Maybe a USB card reader would be a
> good investment?
>
>
> --
>
> John Inzer
> MS Picture It! MVP
> How to ask a newsgroup question:
> http://support.microsoft.com/kb/555375
>
>
>
>

deb m wrote:

> HI again John- I did download the service pack 2 but it
> didn't help. It turns out there are other people having
> this same problem with Sony. They resorted to a card
> reader. i borrowed one yesterday, and it worked like a
> charm. I guess I'll have to invest a little more $$...
>
> Thanks for your help. -deb

=======================================
Well...at least you discovered a working solution.

You're welcome and thanks for the update.

--

John Inzer
MS Picture It! MVP
How to ask a newsgroup question:
http://support.microsoft.com/kb/555375