Have you tried the Symantec Knowledge base?
http://www.symantec.com/techsupp/win...nfo_solve.html
--
Mary Sauer MS MVP
http://office.microsoft.com/clipart/
http://www.mvps.org/msauer/getting_started.htm
news://msnews.microsoft.com
"imcivilized" <Brad_and_Sue@Rogers.com> wrote in message
news:1048F076-063B-4682-9492-7AB93437DF4B@microsoft.com...
>
> I'm using Symantec WinFax Pro 10.1 with Windows XP.
> I have the fax software setup to answer after 4 rings. My phone number rings 3
times then goes to voice mail, the fax number rings (on the same line) until the fax
picks up. Sounds great.
> Except that when I let the phone go to voice mail, the fax software or modem
restarts windows. The modem detects the ringing, but won't answer until after 4
rings, but when the call gets picked up, the system restarts.
>
> Any thoughts?
>
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